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Client Success Advocate Jobs in Chicago, IL (NOW HIRING)

Ripple

Client Support Analyst

Chicago, IL · On-site

Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client ... You build trust easily and know how to balance client advocacy with sound judgment * You sweat the ...

Recruitics UK

Client Manager

Chicago, IL

Act as the client's internal advocate by ensuring strategic alignment across Product, Operations, Analytics, and Media teams. REQUIREMENTS * 3+ years of experience in Customer Success, Client ...

Recruitics

Client Manager

Chicago, IL · On-site

Act as the client's internal advocate by ensuring strategic alignment across Product, Operations, Analytics, and Media teams. REQUIREMENTS * 3+ years of experience in Customer Success, Client ...

Recruitics

Client Manager

Chicago, IL

Act as the client's internal advocate by ensuring strategic alignment across Product, Operations, Analytics, and Media teams. REQUIREMENTS * 3+ years of experience in Customer Success, Client ...

recruitics

Client Manager

Chicago, IL · On-site

$50K - $80K/yr

Act as the client's internal advocate by ensuring strategic alignment across Product, Operations, Analytics, and Media teams. REQUIREMENTS * 3+ years of experience in Customer Success, Client ...

Recruitics Careers

Client Manager

Chicago, IL · On-site

Act as the client's internal advocate by ensuring strategic alignment across Product, Operations, Analytics, and Media teams. REQUIREMENTS * 3+ years of experience in Customer Success, Client ...

Caresyntax

Key Account Director

Chicago, IL · On-site +1

Collaborate with Clinical Operations, Data Science, Statistics, and Regulatory teams to ensure client success * Serve as the client's advocate internally - influencing product direction, service ...

Caresyntax

Key Account Director

Chicago, IL · Remote

Collaborate with Clinical Operations, Data Science, Statistics, and Regulatory teams to ensure client success * Serve as the client's advocate internally -- influencing product direction, service ...

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Client Success Advocate information

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How much do client success advocate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for client success advocate in Chicago, IL is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $26.73 per hour, depending on experience, location, and employer.

What is a client success advocate?

A Client Success Advocate is a professional who acts as the primary point of contact between a company and its clients after a sale is completed. Their main responsibility is to ensure that clients are satisfied with the company's products or services, address any concerns, and help clients achieve their desired outcomes. They work proactively to build strong relationships, provide support, and identify opportunities for clients to maximize value. Client Success Advocates often collaborate with other teams, such as sales and product development, to relay client feedback and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a client success advocate, and why are they important?

To thrive as a Client Success Advocate, you need customer service expertise, problem-solving abilities, and a background in account management, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in communication tools and ticketing systems, is typically required. Outstanding interpersonal skills, empathy, and proactive communication help build trust and foster long-term client relationships. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall growth of the business.

What are the most common challenges faced by client success advocates, and how can they be addressed?

Client Success Advocates often encounter challenges such as managing diverse client expectations, handling escalations, and ensuring timely resolution of issues. Successfully addressing these challenges requires strong communication skills, proactive problem-solving, and effective prioritization of tasks. Building trust with clients through regular check-ins and collaborating closely with internal teams (like sales and product support) helps maintain positive relationships and ensures clients receive the best possible service.

What are popular job titles related to Client Success Advocate jobs in Chicago, IL?

For Client Success Advocate jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Client Success Advocate jobs in Chicago, IL look for?

The top searched job categories for Client Success Advocate jobs in Chicago, IL are:

Client Success Advocate jobs near you
Infographic showing various Client Success Advocate job openings in Chicago, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $51,854 per year, or $24.9 per hour.

Senior Customer Success Manager - On site

Airoom Companies, LLC

Lincolnwood, IL • On-site

$85K - $95K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Position Description: Company Overview

Airoom, a nationally recognized leader in the residential Design & Build field since 1958, specializes in home additions, kitchens. Interior and exterior, remodeling and new custom home construction, is seeking a Customer Success Manager to interact and support its customers through their remodeling and building journey. The company is committed to delivering exceptional value and fostering long-term partnerships with its customers.
Job Summary
The Customer Success Manager role will focus on ensuring that customers achieve their desired outcomes, maximizing satisfaction and retention, and building strong relationships. Responsibilities include guiding onboarding, helping with transitioning through architecture, development and construction, addressing concerns, advocating for customer needs and directing service and warranty. The ideal candidate should be passionate about customer success with strong relationship management, problem-solving, and communication skills.
Key Responsibilities
Relationship Management: Serve as the main contact for a customer portfolio, building relationships with stakeholders and understanding customer goals.Customer Success & Value Realization: Lead onboarding, develop success plans, and educate customers on the process.Retention & Expansion: Monitor customer health to identify risks and strategies for retention, identify upsell/cross-sell opportunities, and collaborate with sales on renewals and expansion.Advocacy & Collaboration: Advocate for customer needs internally, collaborate with other teams for a cohesive approach, and resolve customer concerns.Data & Insights: Monitor key success metrics, analyze usage data, and create reports on customer outcomes.Issue Resolution & Service Oversight: Oversee and ensure the timely resolution of punch lists, service requests, and warranty claims from initiation to completion.Team Leadership: Lead and manage the service team, consisting of 1–2 field technicians.Customer Success Platform Experience: Schedule service activities and follow up consistently through our CRM system to ensure accountability and client satisfaction.Evaluate opportunities to increase customer satisfaction, expansion, and retention.Work cross-functionally with Sales, Production and Marketing to ensure customers have the full power of Airoom behind them.Required Skills and Qualifications10+ years of client-facing and client success experience in a service based B to C business involving project based, high-value, longer sales cycles. This position is not suited for transactional or product-based sales and service environments. Our typical client engagement spans 12–18 months and involves residential design/build projects ranging from $100K to over $3M. Proven success in managing long-term relationships for 100 or more concurrent clients and guiding clients through extended decision-making and project deliverables processes is essential.Service oriented and a problem solver when addressing concerns.Excellent problem-solving and critical-thinking abilities.Solid organizational and time management skills.Proficiency in CRM and customer success platforms.Ability to apply technological solutions to business problems.Ability to influence stakeholders.Preferred skills and qualificationsBachelor’s degree in business, marketing, communications, or a related field with relevant certifications.Familiarity with enterprise systems and customer feedback tools.Experience with post-sale client support, warranty management, or service operations.Full Benefits Package: Medical, Dental, Vision, Life, 401K, Short Term Disability, Long Term Disability, On-Site Fitness Center and Paid Vacation/Personal Time Off.
To learn more about Airoom, please visit our website at airoom.comLocation: Lincolnwood, IL
Job Type: Full-time

$85,000.00 - $95,000.00 Annually

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