ZipRecruiter

Log In

1

Client Experience Jobs in Austin, TX (NOW HIRING)

Connection

Client Experience Specialist

Austin, TX · Remote

$22.84 - $28.89/hr

As a Client Experience Specialist , you'll play a critical role in delivering an exceptional customer experience by ensuring orders are processed accurately, efficiently, and on time. You'll be the ...

Ethos Veterinary Health

Client Experience Supervisor

Austin, TX · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Experience Supervisor $25 - $30/hr. | Austin Veterinary Emergency & Specialty | Austin, TX At Austin Veterinary Emergency & Specialty (AVES) , we have recently expanded-adding new doctors ...

PNC

Client Experience Associate

Austin, TX

$14.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Client Experience Associate within PNC's Slaughter & South Congress Branch, you will be based in Austin, TX. ** Bilingual Spanish - Preferred PNC is an in-office company that fosters a ...

New

PNC Financial Services Group

Client Experience Associate

Austin, TX

$14.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Client Experience Associate within PNC's Slaughter & South Congress Branch, you will be based in Austin, TX. ** Bilingual Spanish - Preferred PNC is an in-office company that fosters a ...

PNC Bank

Client Experience Associate

Austin, TX · On-site

$14.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Client Experience Associate within PNC's Slaughter & South Congress Branch, you will be based in Austin, TX. ** Bilingual Spanish - Preferred PNC is an in-office company that fosters a ...

Connection

Client Experience Specialist - Ent

Austin, TX

$22.84 - $28.89/hr

  • Medical

  • Retirement

  • PTO

As a Client Experience Specialist , you'll play a critical role in delivering an exceptional customer experience by ensuring orders are processed accurately, efficiently, and on time. You'll be the ...

Connection

Client Experience Specialist - Ent

Austin, TX · On-site +1

$22.84 - $28.89/hr

  • Medical

  • Retirement

  • PTO

Responsibilities As a Client Experience Specialist , you'll play a critical role in delivering an exceptional customer experience by ensuring orders are processed accurately, efficiently, and on time.

Connection

Client Experience Specialist - Ent

Austin, TX · Remote

$22.84 - $28.89/hr

  • Medical

  • Retirement

  • PTO

Responsibilities As a Client Experience Specialist , you'll play a critical role in delivering an exceptional customer experience by ensuring orders are processed accurately, efficiently, and on time.

Snapchat

Manager, Client Partner, SMC

Austin, TX

$229K - $343K/yr

  • Medical

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snap, Inc.

Manager, Client Partner, SMC

Austin, TX

$229K - $343K/yr

  • Medical

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Olsson

Client Manager - Transmission and Distribution

Austin, TX · On-site

$133K - $198K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A passion for client success and relationship building. * 8+ years of experience in client management, preferably in engineering or energy sectors. * Strong communication, leadership, and problem ...

IVitamin

Client Coordinator - Part Time

Austin, TX · On-site

  • Medical

Providing an exceptional client experience through personalized service and hospitality. * Managing scheduling, client accounts, and administrative duties. * Driving membership and product sales.

Kering

GUCCI Senior Client Advisor - Austin

Austin, TX · On-site

Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty. * Build rapport with clients by discovering their ...

Kering

GUCCI Senior Client Advisor - Austin

Austin, TX · On-site

Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty. * Build rapport with clients by discovering their ...

next page

Showing results 1-20

All JobsClient Experience JobsClient Experience Jobs in Austin, TX

Client Experience information

See Austin, TX salary details

$59K

$69.4K

$77.8K

How much do client experience jobs pay per year?

As of Aug 17, 2026, the average yearly pay for client experience in Austin, TX is $69,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $74,300.00 per year, depending on experience, location, and employer.

What is client experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

What are the key skills and qualifications needed to thrive as a client experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

How does a client experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.

What are the most commonly searched types of Client Experience jobs in Austin, TX?

The most popular types of Client Experience jobs in Austin, TX are:

What are popular job titles related to Client Experience jobs in Austin, TX?

For Client Experience jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Client Experience jobs in Austin, TX look for?

The top searched job categories for Client Experience jobs in Austin, TX are:

Client Experience jobs near you
Infographic showing various Client Experience job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,384 per year, or $33.4 per hour.

Client Experience Specialist

Connection

Austin, TX • Remote

$22.84 - $28.89/hr

Full-time

Posted 18 days ago

Job description

As a Client Experience Specialist, you'll play a critical role in delivering an exceptional customer experience by ensuring orders are processed accurately, efficiently, and on time. You'll be the operational backbone for our high-volume velocity accounts, partnering with Sales, Customer Service, and Operations to provide seamless order management, proactive communication, and outstanding client support.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering a high level of service while maintaining exceptional attention to detail.

What You'll Do:
Deliver an Outstanding Client Experience:
  • Serve as a trusted point of contact for client requests, ensuring timely responses that meet or exceed established service level agreements (SLAs).
  • Provide proactive updates on order status, estimated delivery dates, backorders, and shipment timelines.
  • Respond promptly to inquiries regarding tracking information, serial numbers, packing slips, pricing, and other order-related requests.
  • Build confidence with clients through clear, professional communication and reliable follow-through.
Manage Orders with Accuracy and Efficiency:
  • Process high-volume order entry with a strong focus on accuracy and attention to detail.
  • Prepare and deliver quotes for established velocity products within four hours, following Sales team guidance.
  • Support quoting activities for customers with established pricing agreements.
  • Monitor daily Open Order Reports and research order status to provide accurate ETA updates.
  • Maintain accurate order information within company systems to ensure visibility across internal teams.
  • Understand distribution partner and carrier shipment cut-off times to maximize on-time fulfillment.
Partner Across Teams:
  • Collaborate with Sales, Customer Service, and Operations to resolve order issues and support complex client requests.
  • Escalate pricing changes, end-of-life (EOL) notifications, and other issues requiring additional review.
  • Recommend alternate products or suppliers when appropriate in collaboration with the Sales team.
  • Assist management with custom reporting and requests outside standard reporting capabilities.
Support Returns and Reporting:
  • Initiate Returned Merchandise Authorization (RMA) requests and educate customers on the return process.
  • Coordinate RMA activities with Customer Service.
  • Generate recurring and custom reports that provide meaningful insights for clients and internal stakeholders.
  • Perform additional projects and responsibilities as assigned.

Our Commitment:
We're looking for people who are collaborative, customer-focused, and motivated to make a difference. If you enjoy creating positive customer experiences, solving problems, and working with a supportive team, we'd love to hear from you.
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may change based on business needs.

Required Qualifications:
  • High school diploma or equivalent.
  • Minimum of four years of related customer service, client support, order management, or inside sales experience.
  • Experience working within CRM and/or ERP systems.
  • Intermediate Microsoft Excel skills and advanced Microsoft Outlook proficiency.
  • Strong data entry skills with exceptional accuracy.
  • Excellent written and verbal communication skills.
  • Outstanding organizational and time-management abilities.
  • Ability to prioritize multiple requests while maintaining a high level of customer service.
  • Strong problem-solving skills and the ability to learn new systems quickly.

Preferred Qualifications:
  • Experience supporting high-volume order processing in a distribution, technology, manufacturing, or B2B environment.
  • Familiarity with customer purchasing processes and business-to-business sales cycles.
  • Experience creating and maintaining customer reports using Excel or reporting tools.

What Success Looks Like:
In this role, success means:
  • Delivering accurate quotes and order processing within established timelines.
  • Providing proactive communication that keeps clients informed.
  • Building trusted relationships with internal and external partners.
  • Identifying issues early and helping resolve them before they impact the customer.
  • Consistently delivering an exceptional client experience through accuracy, responsiveness, and accountability.

Work Environment:
This position is based in a professional office environment with extensive computer use throughout the day. The role requires prolonged sitting, regular keyboard use, and occasional standing, walking, bending, or lifting up to five pounds.
Travel:
Occasional travel may be required (fewer than six trips annually), primarily for meetings or training.