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Client Experience Jobs in Austin, TX (NOW HIRING)

Luxury Presence

Client Experience Specialist

Austin, TX · On-site

$17.50 - $22/hr

Client Experience Specialist (CXS) Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has ...

Connection

Client Experience Specialist

Austin, TX · Remote

$22.84 - $28.89/hr

As a Client Experience Specialist , you'll play a critical role in delivering an exceptional customer experience by ensuring orders are processed accurately, efficiently, and on time. You'll be the ...

Luxury Presence

Client Experience Specialist

Austin, TX

$17.50 - $22/hr

We're expanding our Client Experience (CX) team with a new Client Experience Specialist (CXS) . It's a critical role to help retain clients who have requested to cancel. The CXS is the last ...

PNC Bank

Client Experience Associate

Austin, TX · On-site

$14.25 - $19.75/hr

As a Client Experience Associate within PNC's Slaughter & South Congress Branch, you will be based in Austin, TX. ** Bilingual Spanish - Preferred PNC is an in-office company that fosters a ...

ClearJet

Product Manager, Client Experience

Austin, TX · On-site

Own the client-facing experience: self-serve signup, onboarding, and shipment visibility/tracking * Own design for these surfaces yourself, using AI tools to move fast * Turn customer and business ...

Connection

Client Experience Specialist - Ent

Austin, TX · On-site

$22.84 - $28.89/hr

As a Client Experience Specialist , you'll play a critical role in delivering an exceptional customer experience by ensuring orders are processed accurately, efficiently, and on time. You'll be the ...

Connection

Client Experience Specialist - Ent

Austin, TX · On-site +1

$22.84 - $28.89/hr

Responsibilities As a Client Experience Specialist , you'll play a critical role in delivering an exceptional customer experience by ensuring orders are processed accurately, efficiently, and on time.

Connection

Client Experience Specialist - Ent

Austin, TX · Remote

$22.84 - $28.89/hr

Responsibilities As a Client Experience Specialist , you'll play a critical role in delivering an exceptional customer experience by ensuring orders are processed accurately, efficiently, and on time.

Snapchat

Manager, Client Partner, SMC

Austin, TX · On-site

$229K - $343K/yr

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snap, Inc.

Manager, Client Partner, SMC

Austin, TX

$229K - $343K/yr

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

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Showing results 1-20

All JobsClient Experience JobsClient Experience Jobs in Austin, TX

Client Experience information

See Austin, TX salary details

$59K

$69.4K

$77.8K

How much do client experience jobs pay per year?

As of Aug 24, 2026, the average yearly pay for client experience in Austin, TX is $69,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $74,300.00 per year, depending on experience, location, and employer.

What is client experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

How does a client experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.

What are the key skills and qualifications needed to thrive as a client experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What is an example of a client experience job?

A client experience job involves managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. Roles such as Client Experience Manager or Customer Success Specialist focus on communication skills, problem-solving, and using tools like CRM software to enhance the client journey.

What are the most commonly searched types of Client Experience jobs in Austin, TX?

The most popular types of Client Experience jobs in Austin, TX are:

Client Experience jobs near you
Infographic showing various Client Experience job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,384 per year, or $33.4 per hour.

Client Experience Specialist

Luxury Presence

Austin, TX

$65K - $70K/yr

Full-time

Re-posted 18 days ago

Job description

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

We wouldn’t have a business without our clients. Every day we come in determined to find solutions which help them find success and make their lives easier. We’re expanding our Client Experience (CX) team with a new Client Experience Specialist (CXS). It’s a critical role to help retain clients who have requested to cancel. The CXS is the last opportunity to save a client! 

Are you a customer-whisperer? We’re looking for a teammate who loves rolling up their sleeves, handling difficult client conversations and taking pride in finding solutions to retain a client.

Does this sound like you? You’re gifted at:

  • Quickly building rapport and trust, raising objections, and finding solutions

  • Dealing with a diverse set of clients, from corporate marketers to sole-proprietors – you love people, you understand them, and they can tell

  • Managing multiple projects and challenges on different timelines by being highly organized through detailed notes, adept software skills, metrics and reporting

  • Assessing situations, gathering all relevant information, and swiftly finding solutions

  • Proactive outreach through high-level verbal and written communication

  • Ensuring data quality and thoroughness of captured churn reasons so we can make data-driven decisions on biggest areas for improvement

  • Developing long-term strategies that drive your retention and expansion work, saving your decision making energy because you’ve planned for as many scenarios as possible

  • Active listening skills with strong verbal and written communications; customer empathy

  • Working cross functionally with every team throughout the organization

  • Acting with a sense of urgency

  • Prioritizing your day/schedule - well-organized

  • Being adaptable, able to stay on top of things in an ever changing environment - flexible

You have:

  • 2-3 years in a client retention role, preferably at a SaaS company

  • Familiarity with the residential real estate industry, hands-on experience working with real estate agents and/or real estate technology is a plus

  • Experience driving towards KPIs around retaining and growing client accounts

  • A consistent track-record of winning, you’ve saved clients, and you take great satisfaction in your wins

  • 1+ years working with software, ideally web-design or development, or marketing

You command:

  • Calm energy in stressful situations, you realize people can be emotional and you don’t take it personal because at the end of the day, you care about finding a solution

  • Closing out unfinished business, you can recognize when the best solution is the quickest solution, saving you, your client, and your team valuable time 

  • Start-up hustle & teamwork

  • Mondays 

Key metrics:

  • Productivity:

    • Retention Tasks Completed

    • Time-to-Completion SLA

  • Bonus based on your:

    • Account Save Rate

    • Saved ARR Rate

    • Rate of Contraction ARR

  • Team-based commission based on:

    • Churn ARR below Threshold

Plus 33% performance bonus
Join us in shaping the future of real estate
 
The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.
 
We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.
 
Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.
 
More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.
 
Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.
 
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Recruitment Notice: Luxury Presence employees will only contact candidates from an @luxurypresence.com email address. We may work with trusted recruiting partners who will contact you from their company's email domain. If you have questions about the authenticity of a recruiting communication, please contact recruitingops@luxurypresence.com.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.