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Client Experience Jobs in Nebraska (NOW HIRING)

Orion

Client Experience Technology Consultant

Omaha, NE · Hybrid

$72K - $110K/yr

As a Client Experience Technology Consultant, you will sit within the SummitSupportOrganization to understand the experience set-up and support of advisor and end client users.The role also involves ...

Orion

Client Experience Technology Consultant

Omaha, NE · On-site

$72K - $110K/yr

As a Client Experience Technology Consultant, you will sit within the Summit Support Organization to understand the experience set-up and support of advisor and end client users. The role also ...

Unico Group Inc

Client Experience Team Lead

Lincoln, NE · On-site

The Client Experience Team Lead role oversees assigned Commercial Operations team members who are responsible for delivering exceptional service to clients and ensuring accurate administration of the ...

Berry Law Firm

Client Service Agent

Lincoln, NE · On-site

$21/hr

Position Summary The Client Experience Agent creates the first impression and is the first point of contact for Veterans and their families seeking help. This role is critical in providing a ...

Berry Law Firm

Client Service Agent

Lincoln, NE · On-site

$21/hr

Position Summary The Client Experience Agent creates the first impression and is the first point of contact for Veterans and their families seeking help. This role is critical in providing a ...

D.A. Davidson

Client Associate

Lincoln, NE

If you have a passion for creating an exceptional client experience, enjoy working collaboratively as part of a team and relish detail and accuracy, we want to hear from you! Primary Qualifications:

D.A. Davidson

Client Associate

Lincoln, NE

If you have a passion for creating an exceptional client experience, enjoy working collaboratively as part of a team and relish detail and accuracy, we want to hear from you! Primary Qualifications ...

D.A. Davidson

Client Associate

Lincoln, NE · On-site

If you have a passion for creating an exceptional client experience, enjoy working collaboratively as part of a team and relish detail and accuracy, we want to hear from you! Primary Qualifications ...

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Client Experience information

What is Client Experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

What are the key skills and qualifications needed to thrive as a Client Experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

How does a Client Experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.
What are popular job titles related to Client Experience jobs in Nebraska? For Client Experience jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Client Experience jobs in Nebraska look for? The top searched job categories for Client Experience jobs in Nebraska are:
What cities in Nebraska are hiring for Client Experience jobs? Cities in Nebraska with the most Client Experience job openings:
Client Experience jobs near you
Infographic showing various Client Experience job openings in Nebraska as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.
Client Experience Technology Consultant

Client Experience Technology Consultant

Orion

Omaha, NE • Hybrid

$72K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

About this Opportunity:
As a Client Experience Technology Consultant, you will sit within the SummitSupportOrganization to understand the experience set-up and support of advisor and end client users.The role also involves collaborating with the Summit onboarding and product teams to assist with supporting all Summit clients.As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

Location:

It is anticipated that an incumbent in this role will work as a Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.

Candidates should be located within a commutable distance to an office. Work location is subject to change based on business needs.

In this role, you'll get to:
  • Understand the desired experience for clients and guiding potential directions based on the Experience platform capabilities
  • Have awareness of the Orion Ecosystem with enough knowledge to guide clients across all product domains
  • Provide daily support for all Summit clients
  • Diagnose and resolve issues including user access, reporting, custom experience builds, and issues related to client portal access
  • Escalate complex problems or issues to product teams when needed.
  • Help to prepare training material to help advisor and admin users better navigate and build Summit.
  • Work with the onboarding team to help with project management.
  • Relay customer feedback, identify recurring problems, and suggest enhancements to improve customer satisfaction.
We're looking for talent who:
  • Has a GED or high school diploma as required
  • Has a Bachelor's degree as preferred
  • Has a minimum of three (3) years of experience in fintech system support role(s) as required
  • Has prior mentoring or training experience as preferred
  • Can obtain an Orion Industry Certification as required
  • Has additional certifications in Orion's Reconciliation, Reporting, Billing, Performance, and Advisor Portal as preferred
  • Has experience with MySql
  • Has a comfort level in Javascript/Json (and/or willingness and aptitude to learn to review configurations that have been established)
  • Has creative thinking to translate experience priorities into solutions
  • Has excellent problem-solving skills and the ability to troubleshoot and resolve technical issues quickly.
  • Has experience with CRM systems and ticketing software
  • Has a willingness to travel up to 25% annually as required
  • Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization
#LI-AP1#LI-Onsite#LI-Hybrid

Recommended Skills:

Active Listening, Client Relations, Client Relationship Management, Client Support, Communication, Conflict Resolution, Customer Service, Empathy, Financial Technology, Mentorship, Onboarding, Performance Reports, Portal Development, Problem Solving, Relationship Management, Systems Support, Technical Support, Technical Support Training, Training and Development

Salary Range:

$72,860.00 - $110,014.00

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parentalleave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA-we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.

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