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Client Experience Jobs in Miami, FL (NOW HIRING)

Kriskadecor INC

Client Experience Specialist

Miami, FL · On-site

$40K - $52K/yr

Kriskadecor, an international leader in custom decorative solutions for high-end interiors and architecture, is looking for a dynamic and detail-oriented Client Experience Specialist / Sales ...

Kriskadecor INC

Client Experience Specialist

Miami, FL · On-site

$40K - $52K/yr

Kriskadecor, an international leader in custom decorative solutions for high-end interiors and architecture, is looking for a dynamic and detail-oriented Client Experience Specialist / Sales ...

Blue Mahoe Law

Client Experience Lead

Fort Lauderdale, FL · On-site

$60K - $78K/yr

Own the end-to-end client experience across every practice area: estate planning, elder law, asset protection, probate, guardianship, and business succession -- so no client ever falls through the ...

Richemont

Manager, Client Experience, South

Miami, FL · On-site

The Regional Client Experience Manager guarantees the level of experience offered to clients across touchpoints. This role will build strong partnerships and relationships within the region and local ...

TradeStation

Client Experience Trader

Plantation, FL · On-site

$60/hr

We are seeking a Client Experience Trader who will be responsible for end-to-end client support. The client base that is serviced consists of sophisticated traders that require a unique level of ...

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All JobsClient Experience JobsClient Experience Jobs in Miami, FL

Client Experience information

See Miami, FL salary details

$56.9K

$67K

$75.1K

How much do client experience jobs pay per year?

As of Sep 1, 2026, the average yearly pay for client experience in Miami, FL is $66,951.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,200.00 and $71,700.00 per year, depending on experience, location, and employer.

What is client experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

How does a client experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.

What are the key skills and qualifications needed to thrive as a client experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What is an example of a client experience job?

A client experience job involves managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. Roles such as Client Experience Manager or Customer Success Specialist focus on communication skills, problem-solving, and using tools like CRM software to enhance the client journey.

What are the most commonly searched types of Client Experience jobs in Miami, FL?

The most popular types of Client Experience jobs in Miami, FL are:

What cities near Miami, FL are hiring for Client Experience jobs?

Cities near Miami, FL with the most Client Experience job openings:

Client Experience jobs near you
Infographic showing various Client Experience job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $66,951 per year, or $32.2 per hour.

Client Experience Manager

Broward County Tax Collector

Fort Lauderdale, FL • On-site

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Description:

POSITION PURPOSE AND SCOPE: 


The Client Experience Manager oversees the end-to-end customer experience within the County Tax Collector’s Customer Contact Center. This role is responsible for ensuring that residents, taxpayers, business owners, and partner agencies receive timely, accurate, and courteous service across all communication channels, including phone, email, chat, and in-person engagements.

The Client Experience Manager monitors service quality, leads continuous improvement initiatives, and supports frontline supervisors and agents in delivering a consistent, positive public service experience.

Requirements:

      ESSENTIAL FUNCTIONS: 

  • Lead the design, implementation, and management of customer experience standards, ensuring compliance with county, state, and Tax Collector policies.
  • Monitor contact center performance metrics (call quality, wait times, first contact resolution, customer satisfaction scores) and develop strategies to improve results.
  • Partner with supervisors to coach and develop staff on service delivery, communication skills, and customer first behaviors.
  • Manage escalated customer concerns, ensuring issues are resolved promptly, professionally, and within regulatory guidelines.
  • Analyze customer feedback and trends to identify service gaps and recommend process enhancements.
  • Coordinate with operational divisions (Motor Services, Property Tax, Business Tax, Specialty Services, etc.) to ensure accurate information and seamless customer interactions.
  • Oversee quality assurance programs, including call audits, service reviews, and documentation accuracy checks.
  • Develop and maintain knowledge-based materials, customer service scripts, FAQs, and training resources.

QUALIFICATIONS AND EXPERIENCE:

  •  Bachelor’s degree in public administration, communications, business, or related field (or equivalent experience).
  • 3–5 years of customer experience or contact center leadership, preferably in a government or regulatory environment.
  • Strong knowledge of county tax collection functions (motor vehicle services, driver license services, property taxes, business taxes, etc.) preferred.
  •  Exceptional communication, conflict resolution, and coaching skills.
  • Ability to interpret and apply statutes, policies, and procedures.
  • Proficiency with contact center systems, CRM platforms, and reporting dashboards.
  • Demonstrated ability to manage multiple priorities in a fast-paced public service environment.