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Client Experience Jobs in Rhode Island (NOW HIRING)

Hire Talent

Client Services Specialist

Johnston, RI · On-site

$17 - $22.50/hr

Client Services Specialist Location: Johnston, RI (Training and work location: Riverside, RI ... Banking or financial services experience is strongly preferred. * Excellent verbal and written ...

Franklin Covey

Client Partner - Education

Providence, RI · On-site

$105/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Client Partner Global Title: Client Partner Division & Department: Education Sales Status ... Experience selling to K-12 districts strongly preferred * Proven track record of: * Consistently ...

Van Liew Trust Company

Be Seen First

Client Support Specialist

Providence, RI · On-site

$42K - $50K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... client experience. This is an excellent opportunity for someone who enjoys working with people ... managing details, learning new systems, and contributing to a high-performing professional services ...

New

Van Liew Trust Company

Be Seen First

Client Support Specialist

Providence, RI · On-site

$42K - $50K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... client experience. This is an excellent opportunity for someone who enjoys working with people ... managing details, learning new systems, and contributing to a high-performing professional services ...

New

Miniluxe Inc

Client Services Lead

Cranston, RI · On-site

$17/hr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Experience Associate has a passion for beauty and hospitality. The Experience Associate ... Meets and exceeds client expectations. * Manage service floor: * Observes all areas of service ...

VCA Animal Hospitals

Client Service Representative

East Providence, RI · On-site

$16 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Your mission will be to win the confidence of every pet parent-by delivering an outstanding client experience-so we can provide exceptional care to every patient. Our Client Service Representatives ...

Bcbsri

Manager Client Implementation

Providence, RI · On-site +1

$102K - $163K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Five to seven years of experience in healthcare operations with focus on servicing self-funded ... Previous client on-boarding experience Location: BCBSRI is headquartered in downtown Providence ...

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Showing results 1-20

All JobsClient Experience JobsClient Experience Jobs in Rhode Island

Client Experience information

See Rhode Island salary details

$58.3K

$68.6K

$76.9K

How much do client experience jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client experience in Rhode Island is $68,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $73,400.00 per year, depending on experience, location, and employer.

What is client experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

How does a client experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.

What are the key skills and qualifications needed to thrive as a client experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What is an example of a client experience job?

A client experience job involves managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. Roles such as Client Experience Manager or Customer Success Specialist focus on communication skills, problem-solving, and using tools like CRM software to enhance the client journey.

What are the most commonly searched types of Client Experience jobs in Rhode Island?

The most popular types of Client Experience jobs in Rhode Island are:

What are popular job titles related to Client Experience jobs in Rhode Island?

For Client Experience jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Client Experience jobs in Rhode Island look for?

The top searched job categories for Client Experience jobs in Rhode Island are:

Client Experience jobs near you
Infographic showing various Client Experience job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,551 per year, or $33 per hour.

Client Services Specialist

Hire Talent

Johnston, RI • On-site

$17 - $22.50/hr

Other

Re-posted 20 days ago

Job description

Client Services Specialist

Location: Johnston, RI (Training and work location: Riverside, RI) Duration: 6 months - August 24, 2026 – February 19, 2027 Work Schedule: Monday – Friday, 10:30 AM – 7:00 PM (after training; schedule may change based on business needs)

Position Overview: We are seeking a Client Services Specialist to join the Commercial Operations team. In this role, you will deliver exceptional customer service while supporting Commercial Card, ACH, and Cash Management clients. The ideal candidate is customer-focused, analytical, and thrives in a fast-paced environment. You will be responsible for resolving client inquiries, troubleshooting technical and operational issues, and identifying opportunities for process improvements to enhance the overall client experience.

Key Responsibilities:

  • Provide outstanding support to Commercial Card, ACH, and Cash Management customers via phone, email, and chat.
  • Research, troubleshoot, and educate clients on products, services, and system functionality.
  • Independently resolve customer inquiries related to Commercial Card, ACH Cash Management products, technical issues, and service requests.
  • Diagnose, prioritize, resolve, and escalate technical, system, or procedural issues as needed.
  • Perform root cause analysis to identify recurring issues and recommend process improvement opportunities.
  • Collaborate with internal operational teams to resolve client concerns and minimize future occurrences.
  • Proactively communicate potential risks or service issues to management.
  • Meet or exceed established service, quality, and productivity standards while maintaining excellent customer satisfaction.

Required Qualifications:

  • Minimum 5 years of customer service and call center experience.
  • Banking or financial services experience is strongly preferred.
  • Excellent verbal and written communication skills.
  • Strong phone etiquette and active listening skills.
  • Proven ability to prioritize tasks, multitask, and manage workload effectively in a fast-paced environment.
  • Strong analytical and problem-solving abilities with exceptional attention to detail.
  • Ability to work independently while exercising sound judgment.
  • Proficiency with computer applications and technology.
  • Self-motivated, goal-oriented, and committed to delivering exceptional customer service.

Education:

  • High School Diploma or GED required.
  • Bachelor's degree preferred.

Work Environment:

  • Training will be conducted in Riverside, RI, and the position will also be based in Riverside, RI.
  • Standard schedule is Monday through Friday, 10:30 AM – 7:00 PM following training.
  • Work hours may be adjusted based on business requirements.

Preferred Skills:

  • Experience supporting Commercial Card, ACH, or Cash Management products.
  • Strong negotiation and conflict resolution skills.
  • Ability to identify trends and recommend process improvements.
  • Commitment to providing a high-quality client experience while meeting operational goals.

Apply