ZipRecruiter

Log In

1

Client Experience Jobs in Rhode Island (NOW HIRING)

RoofMasters

Be Seen First

CLIENT EXPERIENCE & SCHEDULING COORDINATOR

Smithfield, RI · On-site

$45K - $55K/yr (+ commission)

CLIENT EXPERIENCE & SCHEDULING COORDINATOR RoofMasters is seeking an organized, professional and highly responsive Client Experience & Scheduling Coordinator to manage new customer inquiries and ...

New

WizeHire, Inc

Client Care Coordinator

Smithfield, RI · On-site

$30K/yr

Remote or In-Office We're Hiring a Client Experience Coordinator, Rhode Island's Fastest-Growing Real Estate Team · Smithfield, RI We're one of Rhode Island's fastest-growing real estate teams, and ...

JCPenney

Client Advisor - Providence Place

Providence, RI · On-site

$21.75 - $30.50/hr

Provide a personalized, high-touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs * Develop and maintain an active client book through relationship ...

next page

Showing results 1-20

All JobsClient Experience JobsClient Experience Jobs in Rhode Island

Client Experience information

See Rhode Island salary details

$58.3K

$68.6K

$76.9K

How much do client experience jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client experience in Rhode Island is $68,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $73,400.00 per year, depending on experience, location, and employer.

What is client experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

How does a client experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.

What are the key skills and qualifications needed to thrive as a client experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What is an example of a client experience job?

A client experience job involves managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. Roles such as Client Experience Manager or Customer Success Specialist focus on communication skills, problem-solving, and using tools like CRM software to enhance the client journey.

What are the most commonly searched types of Client Experience jobs in Rhode Island?

The most popular types of Client Experience jobs in Rhode Island are:

Client Experience jobs near you
Infographic showing various Client Experience job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $68,551 per year, or $33 per hour.

CLIENT EXPERIENCE & SCHEDULING COORDINATOR

Smithfield, RI • On-site

RoofMasters
See more jobs at RoofMastersexternal

$45K - $55K/yr (+ commission)

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

New

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

CLIENT EXPERIENCE & SCHEDULING COORDINATOR

RoofMasters is seeking an organized, professional and highly responsive Client Experience & Scheduling Coordinator to manage new customer inquiries and create a smooth experience from the first phone call through the scheduled roof inspection.

This is a key position within our company. You will be responsible for turning incoming inquiries into qualified appointments while ensuring every customer receives prompt communication and a clear next step.

KEY RESPONSIBILITIES

  • Answer incoming calls, emails, website requests and text messages
  • Respond to new leads promptly and professionally
  • Ask qualifying questions and collect accurate project information
  • Schedule roofing inspections based on location, urgency and inspector availability
  • Confirm appointments and follow up on cancellations and no-shows
  • Maintain accurate customer information, notes and tasks in JobNimbus
  • Follow up with customers after proposals are delivered
  • Track open estimates and make sure no opportunity is forgotten
  • Coordinate communication between customers, inspectors and the production team
  • Assist customers with general questions, financing information and next steps
  • Request customer reviews after completed projects
  • Escalate urgent service requests or customer concerns to the appropriate manager
  • Provide management with accurate lead, appointment and follow-up reporting

WHAT SUCCESS LOOKS LIKE

  • New leads receive a response within five minutes during business hours
  • Every qualified lead is scheduled or given a documented next step
  • Appointments are accurately scheduled and confirmed
  • Customer information is complete and current in JobNimbus
  • All open proposals receive consistent follow-up
  • Customers receive professional and dependable communication
  • Inspectors have full, organized and efficient schedules

QUALIFICATIONS

  • Customer service, scheduling, inside sales or administrative experience preferred
  • Excellent telephone and written communication skills
  • Friendly, confident and professional when speaking with customers
  • Highly organized and able to manage multiple priorities
  • Strong attention to detail and consistent follow-through
  • Comfortable making outbound follow-up calls
  • Able to follow established systems and work independently
  • Experience with CRM software is preferred; JobNimbus experience is a plus
  • Roofing or construction experience is helpful but not required

COMPENSATION AND BENEFITS

  • $45,000–$55,000 annually, based on experience
  • Performance-based bonus opportunity
  • Paid time off
  • Training and professional development
  • Opportunity for advancement as RoofMasters continues to grow

ABOUT ROOFMASTERS

RoofMasters is a growing residential and commercial roofing contractor serving Rhode Island, Massachusetts and Connecticut. We are a GAF Master Elite and President’s Club contractor, CertainTeed SELECT ShingleMaster, Velux Certified Installer and Carlisle factory-trained commercial roofing contractor.

We are looking for someone who takes ownership, communicates exceptionally well and understands that every customer inquiry is an opportunity to build trust and earn business.

To apply, please submit your résumé and a brief explanation of why you would be a strong fit for this position.


Company Description

ABOUT ROOFMASTERS

RoofMasters is a veteran-owned residential and commercial roofing company serving Rhode Island, Massachusetts and Connecticut. We are known for quality workmanship, advanced roofing systems and dependable customer service.

Our credentials include GAF Master Elite and President’s Club recognition, CertainTeed SELECT ShingleMaster certification, Velux certification and Carlisle factory training for commercial roofing systems.

We are building a team of accountable professionals who take ownership, communicate clearly and support one another. RoofMasters offers a fast-paced, team-oriented workplace with opportunities to grow into leadership as the company continues to expand.