ZipRecruiter

Log In

1

Client Experience Jobs in Delaware (NOW HIRING)

M&T Bank

Wealth Client Associate

Wilmington, DE

$24.87 - $41.45/hr

Education and Experience Required: Bachelor's degree and a minimum of 1 years' financial services client service experience, or in lieu of a degree, a combined minimum of 5 years' higher education ...

M&T Bank

Wealth Client Associate

Wilmington, DE · On-site

$24.87 - $41.45/hr

Education and Experience Required: Bachelor's degree and a minimum of 1 years' financial services client service experience, or in lieu of a degree, a combined minimum of 5 years' higher education ...

Wilmington Trust

Wealth Client Associate

Wilmington, DE

$24.87 - $41.45/hr

Education and Experience Required: Bachelor's degree and a minimum of 1 years' financial services client service experience, or in lieu of a degree, a combined minimum of 5 years' higher education ...

M&T Bank

GCM Client Administrator II

Wilmington, DE · On-site

$24.87 - $41.45/hr

Supports less experienced account relationship managers with limited supervision. May serve as ... Serves as point of contact for client regarding daily administration. Maintains daily contact with ...

M&T Bank

GCM Client Administrator II

Wilmington, DE

$24.87 - $41.45/hr

Supports less experienced account relationship managers with limited supervision. May serve as ... Serves as point of contact for client regarding daily administration. Maintains daily contact with ...

next page

Showing results 1-20

All JobsClient Experience JobsClient Experience Jobs in Delaware

Client Experience information

See Delaware salary details

$59.6K

$70.1K

$78.6K

How much do client experience jobs pay per year?

As of Jul 27, 2026, the average yearly pay for client experience in Delaware is $70,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $75,100.00 per year, depending on experience, location, and employer.

What is Client Experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

What are the key skills and qualifications needed to thrive as a Client Experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

How does a Client Experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.
What are the most commonly searched types of Client Experience jobs in Delaware? The most popular types of Client Experience jobs in Delaware are:
What are popular job titles related to Client Experience jobs in Delaware? For Client Experience jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Client Experience jobs in Delaware look for? The top searched job categories for Client Experience jobs in Delaware are:
What cities in Delaware are hiring for Client Experience jobs? Cities in Delaware with the most Client Experience job openings:
Client Experience jobs near you
Infographic showing various Client Experience job openings in Delaware as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $70,060 per year, or $33.7 per hour.
Manager, Client Experience - New Castle, DE

Manager, Client Experience - New Castle, DE

FlightSafety International

New Castle, DE

Full-time

Posted 11 days ago

FlightSafety International rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

8th of 224 rated education and training

Job description

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. 

Purpose of Position

The primary focus of the Manager, Client Experience is to manage departmental activities and personnel, along with being accountable for the overall operations of client services and scheduling which lead to a continuous and positive client experience.

Tasks and Responsibilities
  • Work cooperatively throughout all levels of FlightSafety’s cross functional business units. 
  • Utilize accounting skills to analyze and populate financial budgets and reports.
  • Implement and manage changes in procedures or personnel with FlightSafety Management, Teammates and Customer and Client base.
  • Analyze and measure departmental procedures to ensure consistent and compliant Customer and Client satisfaction. 
  • Responsible for accounting and forecast reporting functions for the Center and the Department.
  • Adhere to FlightSafety’s Quality Management System.
  • Ensure accuracy and integrity of center level processes.
  • Manage all customer retention activities for department.
  • Interview and evaluate prospective candidates for employment.
  • Responsible for managing annual department training requirements.
  • Track, evaluate and report teammate performance and goals.
  • Direct and/or facilitate, and document departmental staff meetings.
  • Responsible for the quality services provided by the Customer Support Team.
  • Resolves problems, identifies the most appropriate solution and may establish new techniques to ensure the team meets its objectives and improve the efficiency of the team.
  • Responsible for mentoring, training and development of Customer Support teammates.
Minimum Education

Bachelor’s degree required, however 5+ years in a customer leadership role with a minimum of 1-3 management experience leading a customer support team can be substituted for the degree requirement

Knowledge, Skills, Abilities
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Gathers and analyze data to identify and solve complex problems that may arise.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills, time management and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Ability to interact with various levels of management in a professional manner.
  • Ability to remain calm and adapt to changes rapidly and perform in a fast-paced work environment.
  • Results-oriented with high drive to achieve objectives and standards with little supervision or guidance.
  • Fluency in English, through both verbal and written communications; able to speak, understand, read and write.
  • Proficient with Microsoft Office Suite.
Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.

This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.

What FlightSafety International employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply