ZipRecruiter

Log In

1

Director Client Experience Jobs in Delaware (NOW HIRING)

M&T Bank

GCM Client Administrator II

Wilmington, DE · On-site

$24.87 - $41.45/hr

Combined minimum of 4 years' higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contact Strong focus on customer service and ...

M&T Bank

GCM Client Administrator II

Wilmington, DE

$24.87 - $41.45/hr

Combined minimum of 4 years' higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contact Strong focus on customer service and ...

M&T Bank

Wealth Client Associate

Wilmington, DE

$24.87 - $41.45/hr

... from direct interaction with clients or obtained from the Client Team. Resolve routine service ... Education and Experience Required: Bachelor's degree and a minimum of 1 years' financial services ...

M&T Bank

Wealth Client Associate

Wilmington, DE · On-site

$24.87 - $41.45/hr

... from direct interaction with clients or obtained from the Client Team. Resolve routine service ... Education and Experience Required: Bachelor's degree and a minimum of 1 years' financial services ...

next page

Showing results 1-20

All JobsClient Experience JobsDirector Client Experience JobsDirector Client Experience Jobs in Delaware

Director Client Experience information

How does a Director of Client Experience typically collaborate with other departments to improve customer satisfaction?

A Director of Client Experience works closely with teams across the organization, including sales, product development, marketing, and customer support, to ensure a seamless and positive client journey. They regularly gather feedback from clients and internal stakeholders, analyze pain points, and lead cross-functional initiatives to address issues or implement enhancements. By fostering open communication and aligning goals across departments, they drive continuous improvement in service delivery and client satisfaction.

What are the key skills and qualifications needed to thrive as a Director of Client Experience, and why are they important?

To thrive as a Director of Client Experience, you need a strong background in customer success, project management, and business strategy, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer feedback tools, and data analytics software is typically required. Exceptional leadership, communication, and problem-solving skills help build rapport with clients and lead cross-functional teams. These skills are crucial for driving client satisfaction, loyalty, and overall business growth.

What does a Director of Client Experience do?

A Director of Client Experience is responsible for overseeing and enhancing the overall experience that clients have with a company or organization. They develop strategies to improve customer satisfaction, manage client feedback, and ensure that all client interactions align with the company’s values and goals. This role often involves collaborating with various departments to implement processes that elevate service quality and address client needs proactively. Additionally, Directors of Client Experience analyze data to identify trends and areas for improvement, aiming to foster long-lasting client relationships and drive business growth.
What are popular job titles related to Director Client Experience jobs in Delaware? For Director Client Experience jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Director Client Experience jobs in Delaware look for? The top searched job categories for Director Client Experience jobs in Delaware are:
Director Client Experience jobs near you
Infographic showing various Director Client Experience job openings in Delaware as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.
GCM Client Administrator II

GCM Client Administrator II

Wilmington Trust

Wilmington, DE

$24.87 - $41.45/hr

Full-time

Posted 14 days ago

Job description

Overview:

Assists with most aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients.  Supports less experienced account relationship managers with limited supervision.  May serve as administrator for medium to large (as defined by business) and/or highly complex clients.  Serves as point of contact for client regarding daily administration.  Maintains daily contact with clients to address general inquiries and/or facilitate client requests.  Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations.  Ensures proper administrative management for accounts under responsibility.

Primary Responsibilities:
  • Oversee client relationships, making appropriate recommendations for routine internal business activities.
  • Assist account representative(s) in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings.  Manage daily implementation of client strategies.
  • Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to correct and/or enhance the client experience.  Resolve problems and respond to client requests in a timely manner.
  • Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources. 
  • Develop and maintain industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally.  Remain current on industry news applicable to the line of business.
  • Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.
  • Provide and maintain appropriate levels of controls to minimize losses.
  • Provide effective support of team members. 
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.  Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
Scope of Responsibilities:

The position may provide guidance to less experienced personnel or other staff.

Education and Experience Required:

Combined minimum of 4 years' higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contact

Strong focus on customer service and satisfaction

Strong verbal and written communication skills

Education and Experience Preferred:

Bachelor's degree focused on Finance, Business, Economics or Accounting and a minimum of 1 year relevant work experience with direct client contact

CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus

Strong skills in pertinent software applications, with ability to learn new applications

Experience working in a team environment

Strong interpersonal skills with ability to build significant level of trust with clients

Self-confident

Proven ability to work well with highly capable and successful individuals

Strong analytical ability

Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit 

Experience contributing to positive working relationships and maintaining integrity and professionalism

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.Location:Wilmington, Delaware, United States of America

Apply