ZipRecruiter

Log In

1

Client Services Manager Jobs in Delaware (NOW HIRING)

BNY

Specialist, Client Service Management

Wilmington, DE · On-site

$16.50 - $21.75/hr

Respond to phone, email, and other client inquiries regarding products, services, and procedures ... Job Category Client Service Management * Locations 1735 Market Street, Philadelphia, PA, 19103, US ...

New

M&T Bank

Wealth Client Service Associate

Wilmington, DE · On-site

$24.87 - $41.45/hr

Partner across the Wealth Management team to deliver an exceptional client experience, deepen ... Bachelor's degree and a minimum of 1 years' financial services client service experience, or in ...

defi AUTO LLC

Client Service Executive

Dover, DE · On-site

$82K - $117K/yr

As a Client Service Executive within the Managed Servicing business, you operate in a highly visible, client-facing role supporting some of the largest organizations in the financial services ...

next page

Showing results 1-20

All JobsClient Services Manager JobsClient Services Manager Jobs in Delaware

Client Services Manager information

See Delaware salary details

$35K

$70.4K

$127.6K

How much do client services manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for client services manager in Delaware is $70,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $83,100.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

Is a client service manager a good career?

A client services manager is a valuable role that involves overseeing client relationships, ensuring customer satisfaction, and coordinating with internal teams. It typically requires strong communication, problem-solving skills, and experience in customer service or sales. The career offers opportunities for advancement into senior management and can be stable with demand across various industries.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Delaware? The most popular types of Client Services jobs in Delaware are:
What are popular job titles related to Client Services Manager jobs in Delaware? For Client Services Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Delaware look for? The top searched job categories for Client Services Manager jobs in Delaware are:
What cities in Delaware are hiring for Client Services Manager jobs? Cities in Delaware with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Delaware as of June 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $70,390 per year, or $33.8 per hour.
U.S. Private Bank - Head of U.S. Private Bank Client Service - Managing Director

U.S. Private Bank - Head of U.S. Private Bank Client Service - Managing Director

JPMorgan Chase & Co

Newark, DE • On-site

Full-time

Medical, Retirement

Posted 3 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 486 frontline employees who took The Breakroom Quiz

54th of 144 rated banks

Job description

Step into a pivotal leadership role where you'll shape the future of client service for high-net-worth families nationwide-guiding a team of 500 professionals across four major cities to deliver a world-class, high-touch experience, drive innovation through technology and data, and set new standards for excellence in the U.S. Private Bank.

As the Head of U.S. Private Bank Client Service within the U.S Private Bank, you will lead Client Service teams across Delaware, Chicago, Houston, and Scottsdale, who deliver a consistent, high-touch experience for high-net-worth families across the U.S. This leader partners closely with local leadership to deliver a high-touch, control-strong, and increasingly seamless client experience, while modernizing service through technology, operating model evolution, and data-driven management. This individual will lead a team of approximately 500 professionals (Service Managers, Client Service Associates, and support teams), with accountability for day-to-day execution, talent strategy, risk and controls, service quality, and transformational change. 

Job Responsibilities 

  • Develop and implement a high-touch, consistent U.S. Client Service strategy, partnering with leadership to embed teams in local growth and meet client needs
  • Own the operating rhythm for work intake, transaction execution and daily capacity management, driving accuracy, timeliness, and strong regulatory adherence
  • Strengthen controls and risk management, serving as escalation point and collaborating with Business Risk Management and Compliance
  • Lead critical change initiatives by adopting AI-powered technology, redesigning workflows, closing process gaps, and driving cross-functional projects
  • Own talent strategy, recruiting, succession planning, and development, while building a performance culture with clear expectations, coaching, and accountability
  • Establish robust metrics and transparent reporting, leveraging data insights to reduce friction, improve turnaround, and ensure consistency across markets
  • Represent Client Service in technology and operations, influencing systems and policies, and building strong partnerships to drive coordinated execution

Required qualifications, capabilities and skills

  • Extensive experience (10+ years)  managing large complex service functions, equivalent financial services management experience at a senior leadership level. Strong leadership and change management skills, with dynamic credibility, exceptional judgment, communication, and ability to articulate strategy across multiple locations
  • Must currently hold Managing Director or Executive Director title, external equivalent
  • FINRA Securities Industry Essentials, Series 7, Series 63 and Series 24 licenses required
  • Solid comprehension of Private Bank's range of products and services as each applies to specific market and region business segments. Products include: deposits, banking, brokerage, custody, investment management, fiduciary, mutual funds, credit, foreign exchange and private investments
  • Must understand the strategic impact of the regulations, policies and procedures related to these products and services, and how to integrate changes into existing infrastructure
  • Strong interpersonal skills; ability to quickly build strong relationships with  other senior managers, members of the integrated team and other internal partners
  • Adaptable leader skilled in project management, metrics, reporting, and navigating complex data flows in dynamic environments
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

What JPMorgan Chase & Co. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply