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Client Services Manager Jobs in Delaware (NOW HIRING)

AMS Fulfillment

Director of Client Services

Bear, DE · On-site

$100 - $140/hr

Day The Director of Client Services is responsible for maximizing customer satisfaction and ... The Director serves as a manager, mentor, and thought leader who oversees customer support. This ...

Wilmington Trust

Wealth Client Associate

Wilmington, DE · On-site

$24.87 - $41.45/hr

... client relationships, coordinate service needs, and help clients access tailored financial ... management while gaining exposure to investment, trust, banking, and planning services. Primary ...

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Client Services Manager information

See Delaware salary details

$35K

$70.4K

$127.6K

How much do client services manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client services manager in Delaware is $70,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $83,100.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Delaware?

The most popular types of Client Services jobs in Delaware are:

What are popular job titles related to Client Services Manager jobs in Delaware?

For Client Services Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Client Services Manager jobs in Delaware look for?

The top searched job categories for Client Services Manager jobs in Delaware are:

What cities in Delaware are hiring for Client Services Manager jobs?

Cities in Delaware with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $70,390 per year, or $33.8 per hour.

Cash Equities Client Services Manager - Vice President

JP Morgan Chase

Newark, DE • On-site

Full-time

Medical, Retirement

Posted 2 days ago

New

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

78th of 175 rated banks

Job description

Summary

Join JPMorgan Chase's North American Cash Equities Client Services team (JPMorgan Securities LLC), the primary point of contact for Institutional Asset Managers and Hedge Funds executing with our global equity trading desks. 

As a Vice President / Client Service Manager III, you will lead a high-performing client service team responsible for monitoring the successful transmission of client equity trades from trade booking through allocation, confirmation, settlement, and post-settlement controls.

You will combine deep understanding of equity markets and the trade lifecycle with exceptional client service, strong control discipline, and a continuous improvement mindset. You will partner closely with Sales Traders, Clients, Service Providers, Operations, Technology, and Control Management to resolve complex breaks, minimize fails and operational risk, and modernize workflows through data, automation, and process excellence.

Job Responsibilities

  • Lead and develop a client service team supporting institutional Cash Equities clients, ensuring a consistent, high-quality, "first call" client experience and timely resolution of trade-related inquiries and escalations.
  • Own day-to-day oversight of the equity trade lifecycle (trade capture/booking, allocations, confirmations, matching, settlement, and post-settlement), ensuring breaks are identified early and resolved with strong root-cause discipline.
  • Drive best-in-class allocation support (including accuracy, timeliness, and exception management), partnering with Sales Trading and clients to improve allocation quality and reduce downstream operational friction.
  • Manage and enhance daily controls (control reports, exception queues, break management routines, fails metrics), ensuring issues are escalated appropriately and remediation is tracked to closure.
  • Lead fails management strategy (break resolution, trade repair, preventative action plans) and champion straight-through processing improvements to reduce manual touchpoints and operational risk.
  • Leverage data and analytics to identify trends (recurring breaks, client behaviors, process bottlenecks), quantify impact, and prioritize improvements that enhance client outcomes and operational efficiency.
  • Partner with Technology and stakeholders to deliver process automation and workflow enhancements; define requirements, support testing, and ensure changes improve control posture and client experience.
  • Foster strong internal partnerships across Sales Trading, Operations, Control Management, Compliance/Risk (as applicable), and external service providers to deliver timely outcomes and influence effective change.
  • Act as a senior escalation point for complex client and operational issues, applying advanced conflict management and stakeholder influence to drive resolution while protecting client relationships and firm standards.

Required Qualifications, Capabilities, and Skills

  • Significant experience in Cash Equities middle office / client services / trade support with strong working knowledge of the equity trade lifecycle, including allocations and settlement-related processes.
  • Demonstrated ability to lead teams in a high-volume, deadline-driven environment, with a focus on quality, accuracy, and client outcomes.
  • Proven track record of exceptional client service, including managing escalations, resolving complex issues, and strengthening institutional client relationships.
  • Strong understanding of operational risk and controls within an equities processing environment; experience running control routines, exception management, and break/fails resolution.
  • Strong analytical and problem-solving skills, including the ability to perform root-cause analysis and implement durable fixes to prevent recurrence.
  • Excellent communication and interpersonal skills, with the ability to influence across Sales Trading, Operations, Technology, and external counterparties.
  • Strong digital literacy and ability to identify and drive process improvements through data, automation, and workflow modernization.

Preferred Qualifications, Capabilities, and Skills

  • Extensive experience supporting Institutional Asset Managers and/or Hedge Funds in equities middle office / client services, with exposure to global market nuances and settlement risk considerations.
  • Experience driving measurable reductions in fails, breaks, or manual processing through process redesign, control enhancements, and/or automation.
  • Familiarity with common equities processing workflows and dependencies (allocations, confirmations/matching, settlement instructions, exception queues, service provider interactions).
  • Experience mentoring and developing talent, building a performance culture, and leading change initiatives across teams.
  • Ability to apply cultural intelligence when engaging with a diverse client base and global internal stakeholders.
  • Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

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