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Client Relationship Manager Jobs in Delaware (NOW HIRING)

Ameriprise Financial

Client Relationship Manager

Newark, DE · On-site

$51K - $62K/yr

Client Relationship Manager Location: Hybrid (Training In-Office, Flexible Hybrid Thereafter) Point to Point Wealth Planning, A private wealth advisory practice of Ameriprise Financial Services Point ...

Sallie Mae

Client Relationship Manager

Newark, DE · On-site

Ability to work effectively in a fast-paced, dynamic environment and manage multiple client accounts simultaneously. * Proficiency in using CRM software and other relevant tools for relationship ...

Sallie_mae

Client Relationship Manager

Newark, DE · Hybrid

Ability to work effectively in a fast-paced, dynamic environment and manage multiple client accounts simultaneously. * Proficiency in using CRM software and other relevant tools for relationship ...

Brown Advisory

$38.80K - $48.50K/yr

Brown Advisory is an independent investment management and strategic advisory firm committed to ... The Relationship Associate will follow the firm's best practices to ensure that all client-related ...

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$29K

$57.4K

$98.1K

How much do client relationship manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for client relationship manager in Delaware is $57,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,100.00 per year, depending on experience, location, and employer.

What Is a Client Relationship Manager?

A client relationship manager oversees the relations between a company and its clients. As a client relationship manager, your job duties involve establishing new relationships, maintaining current relationships, and developing strategies to enhance all communications. You often manage client services and help resolve all client complaints. You mostly communicate with clients by phone or email but are sometimes required to meet with them in person. Companies in almost all industries hire client relationship managers. It’s important to have some work experience in the organization’s specific industry.

What are the key skills and qualifications needed to thrive as a Client Relationship Manager, and why are they important?

To thrive as a Client Relationship Manager, you need a solid background in account management, customer service, and business communication, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Outstanding interpersonal skills, problem-solving abilities, and emotional intelligence set top performers apart in this role. These skills are crucial for building strong client partnerships, ensuring customer satisfaction, and driving business growth.

How does a Client Relationship Manager typically collaborate with sales and account management teams?

As a Client Relationship Manager, you frequently act as a bridge between clients and internal teams such as sales and account management. You'll participate in regular strategy sessions, share client feedback, and help develop tailored solutions that address client needs while supporting business goals. Effective collaboration often involves joint meetings, coordinating on proposals or renewals, and ensuring seamless communication to deliver a consistent and positive client experience. This cross-functional teamwork is essential for both client satisfaction and long-term retention.

What does a Client Relationship Manager do?

A Client Relationship Manager is responsible for building and maintaining strong relationships with a company’s clients. They serve as the main point of contact, addressing client needs, resolving issues, and ensuring high levels of customer satisfaction. Their role often involves understanding client goals, coordinating with internal teams to deliver solutions, and identifying opportunities for further business growth. By fostering trust and communication, Client Relationship Managers help retain existing clients and support the company’s long-term success.

What is the difference between Client Relationship Manager vs Account Executive?

AspectClient Relationship ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and closing sales
Work EnvironmentOngoing client support, account managementSales meetings, prospecting, negotiations
Required SkillsCommunication, relationship-building, customer serviceSales techniques, negotiation, product knowledge
Industry UsageCustomer service, consulting, financeSales, marketing, advertising

While both roles involve client interaction, the Client Relationship Manager focuses on nurturing existing accounts, whereas the Account Executive primarily aims to acquire new clients and drive sales. Understanding these differences helps organizations assign the right responsibilities and candidates for each position.

More about Client Relationship Manager jobs
What are the most commonly searched types of Client Relationship jobs in Delaware? The most popular types of Client Relationship jobs in Delaware are:
What job categories do people searching Client Relationship Manager jobs in Delaware look for? The top searched job categories for Client Relationship Manager jobs in Delaware are:
What cities in Delaware are hiring for Client Relationship Manager jobs? Cities in Delaware with the most Client Relationship Manager job openings:
Client Relationship Manager jobs near you
Client Relationship Manager

Client Relationship Manager

CSC (Corporation Service Company)

Wilmington, DE • On-site

Full-time

PTO

Posted 24 days ago

Job description

Strategic Account Manager 

On-Site 

Tallahassee, FL/Lewisville, TX/ Wilmington, DE

Mon-Fri 8am-5pm 

West Coast hours preferred 

The Strategic Account Manager (SAM) is responsible for protecting and growing CSC's existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts.

The SAM acts as a trusted advisor to key clients, ensuring service excellence while aligning CSC solutions to evolving client needs.Key Responsibilities 1. Revenue Retention & Risk Mitigation

  • Own and deliver against assigned client retention targets (e.g., 98.6% annual retention).
  • Proactively identify at-risk accounts through service trends, engagement gaps, M&A activity, or competitive signals.
  • Execute structured retention strategies to prevent revenue erosion.
  • Partner with internal stakeholders to resolve issues impacting client satisfaction.

2. Proactive Outbound Client Engagement

  • Maintain a disciplined outbound cadence (calls, QBRs, business reviews, strategic check-ins).
  • Develop and execute account engagement plans for top-tier clients.
  • Build multi-threaded relationships across client organizations (legal, compliance, finance, procurement).
  • Position CSC as a strategic partner-not a transactional vendor.

3. Growth & Lead Generation

  • Identify and qualify cross-sell and upsell opportunities within existing accounts.
  • Generate and route qualified leads to Sales, partnering through deal progression where needed.
  • Collaborate on account expansion strategies and RFP responses.

4. Account Intelligence & Strategic Planning

  • Monitor client activity including:
    • M&A signals & reporting
    • Organizational changes
    • Industry trends
  • Develop client communication stratagies. 
  • Leverage data and CRM tools to prioritize outreach and actions.

5. Cross-Functional Collaboration

  • Partner with:
    • Sales (for expansion and deal support)
    • Client Experience / Service teams (for issue resolution)
    • Product teams (for solution alignment and feedback)
    • Backend support (for clean records/billing)
  • Act as the central point of coordination for strategic accounts.

Key Performance Indicators (KPIs)

  • Client Retention Rate 
  • Outbound Activity Metrics 
  • Lead Generation Volume 
  • Client Engagement Scores (NPS Score)

Required Qualifications

  • 3-5+ years in Account Management, Client Success, or Relationship Management
  • Proven track record of retaining and growing enterprise accounts
  • Experience in proactive outbound engagement models
  • Strong product understanding and ability to identify revenue opportunities
  • Excellent communication and executive presence
  • Ability to manage complex client relationships and competing priorities
  • Experience working with CRM tools (e.g., Salesforce)

Preferred Qualifications

  • Experience in corporate services, legal, compliance, or financial services industries
  • Familiarity with M&A activity and its impact on client needs
  • Background in consultative selling or account-based management
  • Experience supporting global or multi-entity clients

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

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