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Director Client Success Jobs in Delaware (NOW HIRING)

Public Consulting Group

Client Service Associate 1

Dover, DE · On-site

$11.50 - $16/hr

Client Success Associates are integral members of PCG's Northwest Education Team; the specific ... This will be accomplished through direct client interaction, as well as collaboration with internal ...

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... You will be accountable for client outcomes, retention, and renewal strategy, partnering closely ...

Franklin Covey

Mid-Market Client Partner

Dover, DE · On-site

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Major Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

Franklin Covey

Client Partner - Education

Dover, DE · On-site

$105/hr

Managing Director Location: Remote - Anywhere in the contiguous US Role Specifics: This position is ... success metrics. * Navigate complex buying processes, including RFPs, board approvals, and budget ...

Truveris

Clinical Director

Wilmington, DE · On-site +1

$160K - $175K/yr

As a Clinical Director, you support the Account Team through the RFP process, conduct clinical ... Advise and assist the Customer Success team with client retention efforts * Cultivate new business ...

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All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Delaware

Director Client Success information

See Delaware salary details

$38.5K

$121.5K

$179.2K

How much do director client success jobs pay per year?

As of Aug 14, 2026, the average yearly pay for director client success in Delaware is $121,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,600.00 and $145,600.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Delaware?

The most popular types of Client Success jobs in Delaware are:

What are popular job titles related to Director Client Success jobs in Delaware?

For Director Client Success jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Director Client Success jobs in Delaware look for?

The top searched job categories for Director Client Success jobs in Delaware are:

What cities in Delaware are hiring for Director Client Success jobs?

Cities in Delaware with the most Director Client Success job openings:

Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $121,540 per year, or $58.4 per hour.

Senior Client Success Manager

4C Digital Health

Wilmington, DE • On-site

Full-time

Re-posted 3 days ago

Job description

Summary
The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of our most strategic self-funded client accounts. This role requires a proven track record in proactive account management, deep understanding of the health insurance ecosystem, and the ability to drive client retention, expansion, and high satisfaction. The ideal candidate will act as a trusted advisor, ensuring clients achieve maximum value from our products/services, particularly those related to claims, member engagement, and core administrative functions.
Key Responsibilities
  • Strategic Payer Account Management: Manage a book of business comprised of high-value, complex health plan accounts, serving as the primary point of contact and strategic partner.
  • Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve their desired business outcomes (e.g. driving down escalating cost without decreasing quality care), leading to high client satisfaction and contract renewals.
  • Expansion & Upselling: Identify and present opportunities for account expansion (upsells/cross-sells) by understanding the client's evolving needs.
  • Health Insurance Domain Expertise: Leverage in-depth knowledge of the healthcare insurance industry, including payer business operations, and market challenges, to guide client strategy and translate product features into meaningful solutions.
  • Cross-Functional Leadership: Serve as the client advocate internally, coordinating resources across Sales, Product, and Support teams to resolve complex issues and influence the product roadmap based on health plan client feedback.
  • Performance Monitoring: Conduct regular, data-driven QBRs (Quarterly Business Reviews) with executive-level stakeholders (VPs, Directors of Operations, IT) to review performance metrics, demonstrate value, and solidify the partnership.

Required Qualifications (4C Level)
  • Education: Bachelor's degree in Business, Healthcare Administration, or a related field.
  • Experience:
    • Minimum of 5-7 years of professional experience in Client Success, Account Management, or Strategic Consulting.
    • A minimum of 3 years of direct experience working with or for healthcare insurance organizations (e.g., Commercial, Medicare, Medicaid plans), or relevant industries serving the payer market HealthTech, SaaS, or Benefits Consulting.
    • Demonstrated ability to manage complex, multi-year contracts and navigate executive-level relationships.
    • A genuine passion for improving healthcare outcomes and a relentless focus on the customer experience.
  • Skills: Exceptional communication, presentation, and negotiation skills. Proficient in Microsoft Office and other software used to organize and assist clients.

Apply