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Client Success Jobs in Delaware (NOW HIRING)

Nelnet

Customer Success Manager- CampusGuard

Dover, DE · On-site

$75K - $85K/yr

Lead the end-to-end client success lifecycle, including onboarding, success planning, ongoing ... engagement, and renewal support. * Develop and maintain documented client success plans with ...

Public Consulting Group

Client Service Associate 1

Dover, DE · On-site

$11.50 - $16/hr

Client Success Associates are integral members of PCG's Northwest Education Team; the specific focus of this role will be supporting web-based case management software, primarily for Special ...

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

You will be accountable for client outcomes, retention, and renewal strategy, partnering closely with Sales and leadership to structure long-term agreements. Success in this role requires strong ...

SecurenetMD

IT Account Manager

Lewes, DE

Employer sponsored events POSITION TYPE: Full-Time/Regular Requirements What We're Looking For * 3-5+ years in account management, client success, or similar role. * Experience in IT services, MSP ...

SecureNetMD

IT Account Manager

Lewes, DE · On-site

Employer sponsored events POSITION TYPE: Full-Time/Regular Requirements What We're Looking For * 3-5+ years in account management, client success, or similar role. * Experience in IT services, MSP ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36K - $61K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Maintain and enhance strong client relationships. Skills: * Enhanced Communication: Improved verbal ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE

$36K - $61K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Maintain and enhance strong client relationships. Skills: * Enhanced Communication: Improved verbal ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

Customer Success Associate CT Corporation is the global leader of legal entity management ... Maintain and enhance strong client relationships. Skills: * Enhanced Communication: Improved verbal ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Delaware

Client Success information

See Delaware salary details

$32.5K

$83.1K

$140.1K

How much do client success jobs pay per year?

As of Jul 1, 2026, the average yearly pay for client success in Delaware is $83,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,100.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Delaware? The most popular types of Client Success jobs in Delaware are:
What are popular job titles related to Client Success jobs in Delaware? For Client Success jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Delaware look for? The top searched job categories for Client Success jobs in Delaware are:
What cities in Delaware are hiring for Client Success jobs? Cities in Delaware with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Delaware as of June 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $83,136 per year, or $40 per hour.
Senior Client Success Manager

Senior Client Success Manager

4C Health Solutions, Inc.

Wilmington, DE • On-site

Full-time

Posted 18 days ago

Be an early applicant

Job description

Salary:

Summary

The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of our most strategic self-funded client accounts. This role requires a proven track record in proactive account management, deep understanding of the health insurance ecosystem, and the ability to drive client retention, expansion, and high satisfaction. The ideal candidate will act as a trusted advisor, ensuring clients achieve maximum value from our products/services, particularly those related to claims, member engagement, and core administrative functions.


Key Responsibilities

  • Strategic Payer Account Management: Manage a book of business comprised of high-value, complex health plan accounts, serving as the primary point of contact and strategic partner.
  • Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve their desired business outcomes (e.g. driving down escalating cost without decreasing quality care), leading to high client satisfaction and contract renewals.
  • Expansion & Upselling: Identify and present opportunities for account expansion (upsells/cross-sells) by understanding the client's evolving needs.
  • Health Insurance Domain Expertise: Leverage in-depth knowledge of the healthcare insurance industry, including payer business operations, and market challenges, to guide client strategy and translate product features into meaningful solutions.
  • Cross-Functional Leadership: Serve as the client advocate internally, coordinating resources across Sales, Product, and Support teams to resolve complex issues and influence the product roadmap based on health plan client feedback.
  • Performance Monitoring: Conduct regular, data-driven QBRs (Quarterly Business Reviews) with executive-level stakeholders (VPs, Directors of Operations, IT) to review performance metrics, demonstrate value, and solidify the partnership.


Required Qualifications (4C Level)

  • Education: Bachelor's degree in Business, Healthcare Administration, or a related field.
  • Experience:
    • Minimum of 5-7 years of professional experience in Client Success, Account Management, or Strategic Consulting.
    • A minimum of 3 years of direct experience working with or for healthcare insurance organizations (e.g., Commercial, Medicare, Medicaid plans), or relevant industries serving the payer market HealthTech, SaaS, or Benefits Consulting.
    • Demonstrated ability to manage complex, multi-year contracts and navigate executive-level relationships.
    • A genuine passion for improving healthcare outcomes and a relentless focus on the customer experience.
  • Skills: Exceptional communication, presentation, and negotiation skills. Proficient in Microsoft Office and other software used to organize and assist clients.