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Commercial Client Success Manager Jobs in Delaware

CSC

Customer Success Manager

Wilmington, DE · On-site

Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location ... This position requires extensive client contact, including some face-to-face meetings, and the ...

Reachdesk Ltd

Commercial Account Manager

Wilmington, DE · On-site +1

About the role As a Commercial Account Manager at Reachdesk, you will own retention and growth ... Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help ...

Public Consulting Group

Client Service Associate 1

Dover, DE · On-site

$11.50 - $16/hr

Client Success Associates will be responsible for managing, maintaining, and growing client relationships with local education agency (school district) and/or state agency stakeholders. This will be ...

SecureNetMD

IT Account Manager

Lewes, DE · On-site

Employer sponsored events POSITION TYPE: Full-Time/Regular Requirements What We're Looking For * 3-5+ years in account management, client success, or similar role. * Experience in IT services, MSP ...

SecurenetMD

IT Account Manager

Lewes, DE · On-site

Employer sponsored events POSITION TYPE: Full-Time/Regular Requirements What We're Looking For * 3-5+ years in account management, client success, or similar role. * Experience in IT services, MSP ...

Franklin Covey

Mid-Market Client Partner

Dover, DE · On-site

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Major Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

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Commercial Client Success Manager information

What is the difference between Commercial Client Success Manager vs Account Executive?

AspectCommercial Client Success ManagerAccount Executive
Primary FocusCustomer retention, onboarding, and ongoing supportSales, lead generation, and closing new deals
Work EnvironmentPost-sales customer management within the same organizationSales pipeline management, prospecting, and client acquisition
Required CredentialsCustomer success certifications, industry knowledgeSales experience, negotiation skills
Industry UsageCommon in SaaS, tech, and service industriesCommon in software, advertising, and B2B sales

The Commercial Client Success Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction and retention. In contrast, the Account Executive concentrates on acquiring new clients and closing sales. Both roles are essential in the sales cycle but serve different stages and objectives within the customer journey.

What are popular job titles related to Commercial Client Success Manager jobs in Delaware? For Commercial Client Success Manager jobs in Delaware, the most frequently searched job titles are:
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Commercial Client Success Manager jobs near you
Infographic showing various Commercial Client Success Manager job openings in Delaware as of June 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Senior Client Success Manager

4C Health Solutions, Inc.

Wilmington, DE • On-site

Full-time

Re-posted 3 hours ago

Job description

Salary:

Summary

The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of our most strategic self-funded client accounts. This role requires a proven track record in proactive account management, deep understanding of the health insurance ecosystem, and the ability to drive client retention, expansion, and high satisfaction. The ideal candidate will act as a trusted advisor, ensuring clients achieve maximum value from our products/services, particularly those related to claims, member engagement, and core administrative functions.


Key Responsibilities

  • Strategic Payer Account Management: Manage a book of business comprised of high-value, complex health plan accounts, serving as the primary point of contact and strategic partner.
  • Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve their desired business outcomes (e.g. driving down escalating cost without decreasing quality care), leading to high client satisfaction and contract renewals.
  • Expansion & Upselling: Identify and present opportunities for account expansion (upsells/cross-sells) by understanding the client's evolving needs.
  • Health Insurance Domain Expertise: Leverage in-depth knowledge of the healthcare insurance industry, including payer business operations, and market challenges, to guide client strategy and translate product features into meaningful solutions.
  • Cross-Functional Leadership: Serve as the client advocate internally, coordinating resources across Sales, Product, and Support teams to resolve complex issues and influence the product roadmap based on health plan client feedback.
  • Performance Monitoring: Conduct regular, data-driven QBRs (Quarterly Business Reviews) with executive-level stakeholders (VPs, Directors of Operations, IT) to review performance metrics, demonstrate value, and solidify the partnership.


Required Qualifications (4C Level)

  • Education: Bachelor's degree in Business, Healthcare Administration, or a related field.
  • Experience:
    • Minimum of 5-7 years of professional experience in Client Success, Account Management, or Strategic Consulting.
    • A minimum of 3 years of direct experience working with or for healthcare insurance organizations (e.g., Commercial, Medicare, Medicaid plans), or relevant industries serving the payer market HealthTech, SaaS, or Benefits Consulting.
    • Demonstrated ability to manage complex, multi-year contracts and navigate executive-level relationships.
    • A genuine passion for improving healthcare outcomes and a relentless focus on the customer experience.
  • Skills: Exceptional communication, presentation, and negotiation skills. Proficient in Microsoft Office and other software used to organize and assist clients.