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Client Experience Jobs in Delaware (NOW HIRING)

M&T Bank

GCM Client Administrator II - CLO

Wilmington, DE

$24.87 - $41.45/hr

Join our dynamic experienced team focused on enhancing overall client experience through technology and continuous process improvement. Candidates who are interested in a fast-paced environment with ...

M&T Bank

Client Engagement Program Manager

Wilmington, DE · On-site

$124K - $207K/yr

Continuously eliminate silos across business lines to create a seamless holistic client experience and increase cross-functional collaboration. * Translate enterprise engagement priorities into ...

M&T Bank

Wealth Client Service Associate

Wilmington, DE

$24.87 - $41.45/hr

Education and Experience Required: Bachelor's degree and a minimum of 1 years' financial services client service experience, or in lieu of a degree, a combined minimum of 5 years' higher education ...

M&T Bank

Wealth Client Service Associate

Wilmington, DE · On-site

$24.87 - $41.45/hr

Education and Experience Required: Bachelor's degree and a minimum of 1 years' financial services client service experience, or in lieu of a degree, a combined minimum of 5 years' higher education ...

CSC

Client Service Representative

Wilmington, DE · Hybrid

$15.50 - $21/hr

Client Service Representative Wilmington, Delaware Working Hours: Monday to Friday, 8am-5pm EST ... Experience working in a customer-centric environment, industry and/or role * Effective written and ...

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All JobsClient Experience JobsClient Experience Jobs in Delaware

Client Experience information

See Delaware salary details

$59.6K

$70.1K

$78.6K

How much do client experience jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client experience in Delaware is $70,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $75,100.00 per year, depending on experience, location, and employer.

What is Client Experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

What are the key skills and qualifications needed to thrive as a Client Experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

How does a Client Experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.
What are the most commonly searched types of Client Experience jobs in Delaware? The most popular types of Client Experience jobs in Delaware are:
What are popular job titles related to Client Experience jobs in Delaware? For Client Experience jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Client Experience jobs in Delaware look for? The top searched job categories for Client Experience jobs in Delaware are:
What cities in Delaware are hiring for Client Experience jobs? Cities in Delaware with the most Client Experience job openings:
Client Experience jobs near you
Infographic showing various Client Experience job openings in Delaware as of June 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $70,060 per year, or $33.7 per hour.
Client Service Manager II

Client Service Manager II

JPMorgan Chase & Co

Newark, DE

Full-time

Medical, Retirement

Posted 2 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 468 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences.
As a Client Service Manager II within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will leverage your broad knowledge of banking principles and practices to make informed decisions that impact our team and departmental goals. Your developing ability in strategic planning, conflict management, and digital literacy will be key in driving our service delivery forward. This role is an opportunity to apply your skills in a dynamic environment, contribute to team objectives, and enhance client relationships.

JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors. JPMorgan's North American Equity Derivative Client Services is the primary point of contact for Institutional Asset Managers & Hedge Funds who execute trades with any of JPMorgan's global equity trading desks.   As a Client Service Associate in Equity Derivatives, you will be part of a team that is responsible for monitoring the successful transmission of client trades from trade booking to settlement. The role requires you to interact daily interaction with Sales Traders, Clients, Service Providers and Operations Staff in order to maintain and improve client relationships and streamline processes.


Job responsibilities 

  • Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.
  • Protect both the client and the institution from potential financial and reputational damage.
  • Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
  • Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.
  • Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.
  • Build strong relationships with our clients by delivering an industry leading client experience and share industry knowledge for the purpose of improving mutual efficiencies.
  • Communicate effectively and professionally and attend meetings to share query metrics and discuss best practices.
  • Monitor and manage daily control reports to identify and resolve exchange and client-side breaks and leverage analytics tools to identify and resolve outstanding risk while understand global markets and associated settlement risks.
  • Monitor and resolve trade discrepancies and position break reports with corresponding internal/external parties. Perform root cause analysis to prevent future discrepancies and improve straight through processing (STP) capabilities.
  • Manage fails including break resolution and trade rejects, reference data maintenance, and rationalize KPIs and other metrics via analytic tools.
  • Onboard clients and learn the equity trade lifecycle along with a solid understanding of the various applications.
Required qualifications, capabilities, and skills 
  • 5+ years of experience or equivalent expertise in a client service role within a financial institution.
  • Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships and 
  • Able to build and maintain positive client relationships.
  • Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact.
  • Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations.
  • Strong analytical, technical, and problem-solving skills.
  • Effective, adaptable, and professional communication/interpersonal skills.
  • Strong attention to detail, quality, and accuracy.
  • Able to thrive in a high pressure, high volume, deadline driven environment.
  • Open and receptive to feedback/coaching.
Preferred qualifications, capabilities, and skills 
  • Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
  • Drive continuous improvement initiatives for high-quality client experiences.
  • Experience in client-facing roles working across multiple business areas and/or functions to deliver results.
  • Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment.
  • Knowledge of securities industry and back office operations (e.g. maturities, equities, fixed income, custody services, etc.).
  • Educated to a Degree Level.

Work Schedule:
Monday - Friday 8:00am - 5:00pm or Monday - Friday 12:00pm - 9:00pm
Final Work Schedule will be determined at time of offer.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

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