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Client Experience Jobs (NOW HIRING)

Tustin KIA

Client Experience Coordinator

Tustin, CA · On-site

$17 - $22/hr

Client Experience Coordinator (Hospitality Role) Location: Tustin Auto Center - All-New Tustin Kia Schedule: Full-Time, 5 Days/Week Compensation: Fixed Pay (Non-Commission Role) + Customer ...

AmeriLife Group LLC

OR

$18.25 - $24.50/hr

Job Summary The Client Experience Coordinator serves as the primary liaison between the client and the company throughout the new business and underwriting process. This role is responsible for ...

Porter Works

Client Experience Manager II

Seattle, WA · On-site

$100K - $115K/yr

As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients. You are someone who excels in quick-thinking, problem-solving and proposing creative solutions as a ...

dancker

Client Experience Coordinator

Somerville, NJ · On-site

Client Experience Coordinator Somerville, NJ JOB RESONSIBILITIES The Client Experience Coordinator role is a very dynamic, fast paced position, responsible for the successful execution and tracking ...

Magellan Jets

Client Experience Consultant

Quincy, MA · On-site

As a Client Experience Consultant, you'll be at the heart of our commitment to delivering a world-class flight experience. These tasks represent the core responsibilities and will continue to evolve ...

Porter Works

Client Experience Manager II

Seattle, WA · On-site

$100K - $115K/yr

As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients. You are someone who excels in quick-thinking, problem-solving and proposing creative solutions as a ...

Tustin KIA

Client Experience Coordinator

Tustin, CA · On-site

$17 - $22/hr

Client Experience Coordinator (Hospitality Role) Location: Tustin Auto Center - All-New Tustin Kia Schedule: Full-Time, 5 Days/Week Compensation: Fixed Pay (Non-Commission Role) + Customer ...

Rock Hill Ford

Client Experience Specialist

Rock Hill, SC · On-site

$15 - $18.75/hr

Client Experience Specialist Full-Time | On-Site Location: Rock Hill Ford Do you have a passion for helping people, solving problems, and creating memorable experiences? Do you thrive in a fast-paced ...

Known

Director, Client Experience

New York, NY · On-site +1

Experience leading top-tier client accounts * End-to-end project management experience from statement of work and finance set-up through execution * Ability to think strategically, analytically, and ...

JAMS, Inc.

Client Experience Coordinator

Los Angeles, CA · Hybrid

$46K - $60K/yr

Assists the Manager, Client Experience in supporting multiple Resolution Centers. What you will do * Provides professional concierge-level client services (e.g., client and neutral check-in, room ...

ShipMonk

Sr. Client Experience Manager

Pittston, PA · On-site

We're looking for a Senior Manager, Client Experience to lead and evolve our client experience operations. You'll oversee a team of CX Managers and their organizations, driving performance against ...

Corporate Tools

Client Experience Director

Post Falls, ID · On-site +1

$85K/yr

As a Client Experience Director, you will focus on people and process improvements, team building, collaboration, coaching, accountability, and recognition while you build and support our team of ...

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Client Experience information

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$59.5K

$70K

$78.5K

How much do client experience jobs pay per year?

As of Jul 10, 2026, the average yearly pay for client experience in the United States is $69,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is Client Experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

What are the key skills and qualifications needed to thrive as a Client Experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

How does a Client Experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.
More about Client Experience jobs
What cities are hiring for Client Experience jobs? Cities with the most Client Experience job openings:
What are the most commonly searched types of Client Experience jobs? The most popular types of Client Experience jobs are:
What states have the most Client Experience jobs? States with the most job openings for Client Experience jobs include:
What job categories do people searching Client Experience jobs look for? The top searched job categories for Client Experience jobs are:
Client Experience jobs near you
Infographic showing various Client Experience job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $69,999 per year, or $33.7 per hour.
Client Experience Specialist

Client Experience Specialist

Strategic Legal Practices, APC

Los Angeles, CA • On-site

$19.25 - $24/hr

Other

Re-posted 3 days ago

Job description

Client Experience Specialist

We are seeking a highly motivated and client-centric individual to join our team. In this essential role, you will serve as the face of our firm — managing client outreach, handling sensitive communications with professionalism and care, and de-escalating complex situations with confidence and empathy. You will be responsible for maintaining meticulous attention to detail across all client records, email correspondence, and phone interactions, while building strong, lasting relationships that reflect our commitment to excellence. If you thrive in a dynamic environment and are passionate about delivering world-class client communication, we encourage you to apply.

Key Competencies We're Looking For
  • Client Outreach: Proactively engage clients through structured outreach programs, check-ins, and follow-ups to ensure satisfaction and retention.
  • De-escalation: Skillfully manage and resolve tense or complex client situations with professionalism, patience, and solution-focused communication.
  • Attention to Detail: Maintain accuracy in all client records, case notes, and correspondence — errors here have real consequences.
  • Email Correspondence: Compose clear, professional, and timely email communications that represent the firm appropriately at all times.
  • Phone Correspondence: Handle inbound and outbound client calls with warmth, confidence, and efficiency, including high-value and sensitive matters.
  • Client Communication: Serve as a trusted point of contact who keeps clients informed, heard, and valued throughout their experience with the firm.
Responsibilities
  • Serve as the primary point of contact for inbound client communications, including high-value clients and those with complex legal matters.
  • Conduct proactive client outreach to maintain engagement, provide updates, and ensure ongoing satisfaction.
  • De-escalate sensitive or high-stress client situations with professionalism, empathy, and a resolution-focused approach.
  • Manage high volumes of email and phone correspondence, responding promptly and professionally to all client inquiries.
  • Build and maintain strong client relationships, establishing trust, rapport, and long-term loyalty.
  • Collaborate with internal teams to ensure seamless service delivery and consistent client satisfaction.
  • Gather and analyze client feedback to identify trends and areas for improvement.
  • Maintain accurate, detailed client records with exceptional attention to detail and strict data integrity standards.
  • Stay informed about the firm's services and proactively communicate relevant developments to clients.
  • Contribute to the development and implementation of client experience initiatives.
  • Assist with administrative tasks as needed to support team operations.

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