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Customer Service Coordinator Jobs in Raleigh, NC

IONNA LLC

Field Service Coordinator

Raleigh, NC · On-site

$65K - $80K/yr

Field Service Coordinator Reports To: Field Service Manager This role requires a full-time onsite ... Maintain accurate service records, work orders, customer information, and documentation.

EveryAge

Service Coordinator

Durham, NC · On-site

$18 - $22.75/hr

As a Service Coordinator , you will play a vital role in helping residents access the resources, services, and support they need to age successfully in place and enjoy a high quality of life. This is ...

EveryAge

Service Coordinator

Durham, NC · On-site

$20 - $22/hr

As a Service Coordinator , you will play a vital role in helping residents access the resources, services, and support they need to age successfully in place and enjoy a high quality of life. This is ...

Comrise

Customer Services Support Operator

Cary, NC · On-site

$21/hr

As a Customer Service Coordinator , you will be responsible for : * Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment. * Applying critical ...

Daikin Applied

Service Coordinator

Raleigh, NC · On-site

$28.41 - $45.10/hr

Daikin Applied is seeking a Service Coordinator . You will have the ability to make an impact and ... Handle customer inquiries and routes questions of technical nature to the appropriate resource

Daikin Applied

Service Coordinator

Raleigh, NC · On-site

$28.41 - $45.10/hr

Daikin Applied is seeking a Service Coordinator . You will have the ability to make an impact and ... Handle customer inquiries and routes questions of technical nature to the appropriate resource

Daikinapplied

Service Coordinator

Raleigh, NC · Hybrid

$28.41 - $45.10/hr

Daikin Applied is seeking a Service Coordinator . You will have the ability to make an impact and ... Handle customer inquiries and routes questions of technical nature to the appropriate resource

Ampcus

Customer Care Coordinator

Cary, NC · On-site

$18.25 - $24/hr

Customer Care Coordinator Location(s): Cary, NC (Remote) Job Summary: We are seeking a Customer ... Coordinate end-to-end service activities, including scheduling and dispatching field service ...

Banfield Pet Hospital

Client Service Coordinator

Raleigh, NC · On-site

$17.50 - $22.75/hr

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of ... HIRING QUALIFICATIONS COMPETENCIES Leadership • Action Oriented • Customer Focus • Listening ...

CK's Plumbing and Backflow

Service Coordinator

Raleigh, NC · On-site

$20 - $25/hr

CK's Plumbing and Backflow is looking for an engaged and organized Customer Service Dispatcher to join our team in Raleigh, NC! This is a fast-paced, people-first role where you'll be the vital link ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Coordinator JobsCustomer Service Coordinator Jobs in Raleigh, NC

Customer Service Coordinator information

See Raleigh, NC salary details

$12

$19

$27

How much do customer service coordinator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service coordinator in Raleigh, NC is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.97 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

More about Customer Service Coordinator jobs

What are the most commonly searched types of Customer Service jobs in Raleigh, NC?

The most popular types of Customer Service jobs in Raleigh, NC are:

What are popular job titles related to Customer Service Coordinator jobs in Raleigh, NC?

For Customer Service Coordinator jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Service Coordinator jobs in Raleigh, NC look for?

The top searched job categories for Customer Service Coordinator jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Service Coordinator jobs?

Cities near Raleigh, NC with the most Customer Service Coordinator job openings:

Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,991 per year, or $19.7 per hour.

Field Service Coordinator

IONNA LLC

Raleigh, NC • On-site

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Job description

Field Service Coordinator
Reports To: Field Service Manager
This role requires a full-time onsite presence in Durham, NC, as well as weekend coverage
Target Base Range for this role is $65k-$80k, dependent upon experience.
Mission:
Repair Chargers Onsite
KPIs:
Ontime delivery: Onsite within SLA
Mean time to Repair (MTTR) Onsite: <3 hours
Yield: 95% success rate on site visits resolving issues
Job Summary
The Field Service Coordinator is responsible for scheduling, dispatching, and coordinating field service technicians. The ideal candidate is a highly motivated individual who is looking to join a high performance team and contribute to the success of field service operations within IONNA.
Key Responsibilities
  • Schedule and dispatch field service technicians to meet all SLAs during Weekends and assigned weekdays.
  • Monitor and manage daily service activities to ensure adherence to service level agreements (SLAs).
  • Track technician status, job progress, and completion through field service management systems.
  • Maintain accurate service records, work orders, customer information, and documentation.
  • Communicate with technicians to provide job details, technical information, and scheduling updates.
  • Collaborate with inventory and logistics teams to ensure parts, tools, and equipment are available for scheduled service activities.
  • Ship all necessary parts to ensure on time resolution in the field.
  • Run reoccurring inventory counts to ensure full
  • Review completed work orders for accuracy, completeness, and proper closure.
  • Prepare and distribute service reports, performance metrics, and operational updates.

Required Qualifications
  • A minimum of 2 years of experience in service coordination, dispatching, scheduling, customer service, or a related field.
  • Ability to consistently work weekends and specific weekdays (Weekend coverage is a key component of this role)
  • Experience working within field service, maintenance, technical support, facilities management, or similar environments.
  • Proficiency with Salesforce CRM.
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication abilities.
  • Ability to lift parts up to 50lbs.

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location.
We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

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