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Customer Success Manager Saas Software Jobs (NOW HIRING)

Ridgeline

Senior Customer Success Manager

Reno, NV

Are you an experienced customer success professional with a passion for fostering meaningful ... Your previous experience with enterprise SaaS software, change management, KPI definition/tracking ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site +1

The Customer Success Manager will be responsible for helping clients achieve measurable business ... Prior experience in SaaS, enterprise software, procurement technology, equipment rental, contractor ...

Integreon Intermediate LLC

Customer Success Manager

$30K - $60K/yr

... software development and web technologies • Excellent client-facing and internal communication ... Education and Experience • At least 3 years experience in a similar role • SaaS experience ...

Doss

Customer Success Manager

San Francisco, CA · Hybrid

... tie software functionality to business impact and goals. The ideal candidate thrives in a fast ... Experience working with enterprise or mid-market SaaS customers * Superior presentation and ...

Solera, Inc.

Customer Success Manager

Westlake, TX · On-site

Customer Success Manager/ Westlake, TX Who We Are Solera is a global leader in data and software ... You will act as a trusted advisor, ensuring clients maximize the value of our SaaS solutions ...

Zift Solutions

Customer Success Manager

Manhattan, NY · On-site

The Customer Success Manager serves as a strategic trusted advisor and program owner for a ... Experience in high-growth SaaS companies or enterprise software environments * Proven track record ...

Keeper Security

Customer Success Manager

Requirements * 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles * Strong technical knowledge as it pertains to software integrations (SSO, Directory etc ...

Travelnet Solutions

Customer Success Manager

$150/hr

Track is an end-to-end SaaS and Service Operating Platform for Short Term Rental, proudly named an ... About Track For over 21 years, Tracks has provided integrated software and marketing solutions for ...

TravelNet Solutions

Customer Success Manager

$65K - $75K/yr

Track is an end-to-end SaaS and Service Operating Platform for Short Term Rental, proudly named an ... About Track For over 21 years, Tracks has provided integrated software and marketing solutions for ...

Safety Plus, Inc.

Customer Success Manager

Mobile, AL · On-site

$60K - $70K/yr

We empower businesses with innovative SaaS technology and technology-enabled safety services ... Our proprietary software revolutionizes safety management, providing our clients with real-time ...

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Customer Success Manager Saas Software information

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$32.5K

$83.1K

$140K

How much do customer success manager saas software jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer success manager saas software in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in SaaS software, and why are they important?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

What are Customer Success Managers in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

How does a Customer Success Manager in SaaS typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.
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Customer Success Manager Saas Software jobs near you

Customer Success Manager - ENT and SMB

Energy Toolbase Software

Jensen Beach, FL • On-site

Other

Posted 17 days ago

Job description

Essential Duties and Responsibilities
  • Serve as the primary post-sale point of contact for assigned customer accounts, ensuring successful adoption and ongoing usage of Developer, Controller, and Monitor.
  • Monitor customer behavior, performance metrics, and product engagement to proactively identify churn risks and develop mitigation strategies; scope of engagement may include managing a larger portfolio of SMB customers or fewer, more complex Enterprise accounts.
  • Drive renewal processes for SaaS contracts by communicating value, addressing customer concerns, and ensuring timely execution of renewal documentation.
  • Forecast Net Revenue Retention (NRR) opportunities within assigned accounts by identifying expansion, upsell, and cross-sell potential.
  • Conduct regular customer engagements, which may range from scaled check-ins and cadence-based outreach (SMB) to structured business reviews and strategic planning sessions (Enterprise).
  • Coordinate with Onboarding Managers to ensure a smooth transition from implementation to long-term customer success.
  • Partner with Regional Sales Managers and Project Development Advisors to support customer initiatives, resolve product issues, and strengthen account relationships.
  • Maintain accurate customer data, interaction history, and renewal forecasting within Salesforce.
  • Collaborate cross-functionally with Sales, Operations, Engineering, Support, and Product teams to resolve customer challenges and advocate for customer needs.
  • Deliver product education to customers to drive adoption and enhance user proficiency; approach may emphasize self-serve enablement for SMB customers and high-touch enablement for Enterprise customers.
  • Track customer feedback and recurring themes, providing actionable insights to inform product enhancements and process improvements.
  • Contribute to the development of scalable customer success resources, such as Knowledge Base articles, FAQs, and enablement materials, particularly in support of SMB customers.
  • Ensure customer inquiries and issues are handled by appropriate internal teams, escalating when necessary.
  • Represent Customer Success at customer-facing meetings, events, or industry functions as needed, with Enterprise accounts requiring more frequent external engagement.
  • Ensure compliance with company policies and support the continuous improvement of customer success processes and tools.
Knowledge, Skills, and Abilities
  • Strong relationship-building skills with a customer-first mindset.
  • Excellent verbal and written communication abilities.
  • Ability to analyze customer data and identify trends, risks, and opportunities.
  • Strong problem-solving skills with the ability to navigate complex account situations.
  • Proficiency with CRM tools (Salesforce preferred).
  • High attention to detail, accuracy, and documentation quality.
  • Ability to manage multiple accounts and priorities in a fast-paced environment.
  • Proficient in Microsoft Office Suite; familiarity with Zoom preferred.
  • Ability to work independently with sound judgment and proactive initiative
  • This role requires travel in the US and Cananda (up to 25%)
Education and Experience
Education:
  • Bachelor's degree in Business Administration, Communications, Engineering, Information Technology, or a related field preferred.
  • Equivalent combination of education and relevant professional experience will be considered.
Experience:
  • SMB CSM track: 1-3 years of experience in customer success, account management, SaaS operations, or a related customer-facing role
  • Enterprise CSM track: 3-5+ years of experience managing strategic or enterprise SaaS customers
  • Experience driving renewals, forecasting retention, and reducing churn
  • Familiarity with energy management systems, distributed energy resources, or SaaS platforms is an asset
  • Proven success managing customer relationships while meeting engagement, renewal, and satisfaction targets

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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