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Customer Success Manager Saas Software Jobs (NOW HIRING)

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

Our solutions include a full suite of premium and software for record retention and recording ... The ideal candidate combines SaaS customer success expertise, strong executive communication skills ...

Humanly

Customer Success Manager - SMB

Bellevue, WA · On-site

Our customers expect more than software, they expect expertise, guidance, and partnership. This ... Experience managing SaaS renewals, customer health programs, or expansion opportunities.

Purple Rain

Customer Success Manager

OR · On-site

Previous experience in customer success is a big bonus (even better if in a SaaS startup) A proven ... online software (SaaS) products and services, broadly defined Account management, project ...

Energy Exemplar

Customer Success Manager

North, SC · On-site

The Customer Success Manager will act as the primary advocate for customers, guiding them along ... software sales * Consistent record of achieving targets and goals, preferably in a SaaS or ...

Purple Rain

Customer Success Manager

OR · Remote

Previous experience in customer success is a big bonus (even better if in a SaaS startup) A proven ... online software (SaaS) products and services, broadly defined Account management, project ...

8am, Inc.

Customer Success Manager

$54K - $70K/yr

SaaS experience required; payments, fintech, or legal industry experience preferred. * Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or ...

Orange Logic

$100 - $125/hr

Strong experience in technology required, experience with SaaS software. * Digital Asset Management or Media Asset Management experience is preferred. * Knowledgeable of a customer success playbook ...

New

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and ... On-Premise to SaaS. * Previous Customer Success experience in a company with B2B Software.

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Software is a choice that can make or break a business. Create better or worse experiences. Propel ... Strong understanding of SaaS customer success best practices and enterprise technology environments ...

QAD, Inc.

Customer Success Manager

Chicago, IL · On-site +1

$85K - $110K/yr

The Customer Success Manager will be primarily responsible for owning and developing Digital and ... ERP/SaaS software experience a plus. * Uses analytical tools and methods to analyze data and ...

Albertsons

Sr Sourcing Manager- SaaS/Software

Pleasanton, CA · On-site

$167K - $169K/yr

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service ... success. Bring your flavor Building the future of food and well-being starts with you. Join our ...

Assa Abloy Group

Customer Success Manager

Customer Success Manager Customer Success Manager (CSM) Location: Austin, TX (Remote) Full-time | ... Background in software/SaaS * Proficiency in Microsoft Office tools * Previous experience at a ...

QAD, Inc.

Customer Success Manager

Dallas, TX · On-site +1

$85K - $110K/yr

The Customer Success Manager will be primarily responsible for owning and developing Digital and ... ERP/SaaS software experience a plus. * Uses analytical tools and methods to analyze data and ...

QAD

Customer Success Manager

$85K - $110K/yr

The Customer Success Manager will be primarily responsible for owning and developing Digital and ... ERP/SaaS software experience a plus. * Uses analytical tools and methods to analyze data and ...

Campfire

Customer Success Manager

Manhattan, NY · On-site

... SaaS * Experience supporting finance, accounting, or operations teams strongly preferred ... Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite) * Strong ...

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Customer Success Manager Saas Software information

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$32.5K

$83.1K

$140K

How much do customer success manager saas software jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success manager saas software in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

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Customer Success Manager Saas Software jobs near you
Infographic showing various Customer Success Manager Saas Software job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Selr LLC

New York, NY

$150K/yr

Full-time

Re-posted 24 days ago

Job description

Job Description Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their platform. As they continue to scale, they are hiring a Customer Success Manager to own post-sale relationships and ensure customers realize long-term value. This role sits at the center of retention, expansion, and customer advocacy.

You will act as a trusted advisor to your accounts, partnering closely with Sales, Product, and Support to deliver a best-in-class customer experience. What you'll do Own a portfolio of customers from onboarding through renewal Lead onboarding, adoption, and ongoing success planning to ensure customers achieve their desired outcomes Build strong executive and day-to-day relationships across customer organizations Drive product adoption, usage, and value realization Identify and execute expansion opportunities in partnership with Sales Proactively manage renewals and mitigate churn risk Act as the voice of the customer internally, feeding insights back to Product and Leadership Track and report on customer health, engagement, and success metrics What we're looking for 3-6+ years of experience in Customer Success, Account Management, or a similar post-sale role in SaaS Experience managing mid-market or enterprise accounts Strong ability to communicate value to both technical and non-technical stakeholders Proven track record of renewals, retention, and expansion Highly organized, proactive, and comfortable managing multiple accounts at once Experience working cross-functionally with Sales, Product, and Support teams Why this role High-impact position with real ownership over customer outcomes Opportunity to work with a collaborative, product-driven team Clear path for growth as the company scales

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