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Customer Success Manager Saas Software Jobs (NOW HIRING)

VIBEIQ

Customer Success Manager

... our software. You'll wear many hats: part project manager, part trusted advisor, part product ... Experience at a fast-paced startup or high-growth SaaS company * Exposure to product configuration ...

New

WorkWave

Customer Success Manager

Boston, MA · On-site +1

$95K - $105K/yr

Prior experience in the SaaS, Tech, or Software space is a must. * Extensive experience with SaaS ... Customer Success Manager is a vital role, acting as the bridge between our strategic enterprise ...

CDK

The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage ... The customer success manager will also be responsible for identifying and nurturing additional ...

NICE

OR

... SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager in the ... Software as a Service business-model * Bachelor's degree or equivalent experience preferred

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

Do you have a proven track record of driving adoption, expansion, and renewals in a SaaS or ... Familiarity with CRM software and customer success tools (e.g., HubSpot) is a plus. If you feel you ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

Do you have a proven track record of driving adoption, expansion, and renewals in a SaaS or ... Familiarity with CRM software and customer success tools (e.g., HubSpot) is a plus. If you feel you ...

AJAIA

EdTech Customer Success Manager

Fort Lauderdale, FL · On-site +1

Customer success or customer support in a SaaS environment * Product support or technical customer ... Strong written communication skills with the ability to clearly explain software functionality to ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... software product. You'll interact with executives and professionals from across a diverse customer ...

PerformYard

Customer Success Manager

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in ... software product. You'll interact with executives and professionals from across a diverse customer ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Guide customers to success by developing and executing strategic account plans focused on adoption ... SaaS or software experience preferred) * Strong relationship management skills , with a customer ...

Arva Intelligence

Customer Success Manager

Houston, TX · On-site

$85K - $115K/yr

Familiarity with CRM software, such as Salesforce, HubSpot, or others. * Deep familiarity with ... Technical aptitude and experience in SaaS support. * Excellent written and verbal communication ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ... Requirements * 2+ years of automotive software experience (SaaS) or in a dealership role utilizing ...

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Customer Success Manager Saas Software information

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$32.5K

$83.1K

$140K

How much do customer success manager saas software jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success manager saas software in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

What is a customer success manager in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.
More about Customer Success Manager Saas Software jobs
What cities are hiring for Customer Success Manager Saas Software jobs? Cities with the most Customer Success Manager Saas Software job openings:
What states have the most Customer Success Manager Saas Software jobs? States with the most job openings for Customer Success Manager Saas Software jobs include:
What job categories do people searching Customer Success Manager Saas Software jobs look for? The top searched job categories for Customer Success Manager Saas Software jobs are:
Customer Success Manager Saas Software jobs near you
Infographic showing various Customer Success Manager Saas Software job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

VIBEIQ

Remote

Other

Medical, Dental, Vision, Retirement

Posted yesterday

New

Job description

Customer Success Manager

At VibeIQ, our mission is to become the market-leading, global solution for companies that create physical products. We're building the platform where the art and science of product creation intersect—providing teams with a shared workspace to collaborate, iterate and make smarter, data-driven decisions throughout the product lifecycle. Our work helps companies bring better products to market faster, with greater clarity and confidence.

We're hiring a Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the primary post-sale relationship owner, responsible for onboarding, adoption, retention, and growth across a portfolio of high-ACV accounts. This is a high-impact, high-visibility role that's critical to help our customers adopt our software. You'll wear many hats: part project manager, part trusted advisor, part product advocate.

Essential Functions
  • Account Ownership & Relationship Management
    • Own a portfolio of enterprise retail customers, serving as their trusted advisor
    • Build and maintain strong executive and operational relationships
    • Conduct regular check-ins, QBRs, and strategic planning sessions
  • Onboarding, Implementation & Configuration
    • Project manage configuration updates for customers post go-live
    • Deliver tailored training tips and tricks based on custom setups
    • Track time and milestones for invoicing and internal reporting
  • Ongoing Support & Escalation Management
    • Serve as the point of contact for escalations and issue resolution
    • Collaborate with Product and Engineering to communicate customer needs and close feedback loops
    • Maintain up-to-date documentation on customer environments
  • Value Delivery & Retention
    • Own the renewal process and flag expansion opportunities to Sales
    • Monitor and improve customer health scores
Required Experience
  • 3–5+ years in Customer Success, Account Management, or Implementation roles (SaaS preferred)
  • Background in retail, wholesale, or fashion/apparel technology
  • Experience managing high-ACV customers ($50K+ ARR)
  • Strong project management skills (timelines, stakeholders, risks)
  • Excellent communication, collaboration, and customer empathy
  • Highly organized; able to track time and manage multiple concurrent accounts
Bonus Points
  • Experience at a fast-paced startup or high-growth SaaS company
  • Exposure to product configuration or technical onboarding
  • Comfortable using tools like Hubspot, Jira, or Zendesk
  • Prior experience with time-tracked billing or scoped services
Benefits

401(k), Health, Dental, Vision

12 Paid Holidays per Year

Discretionary Time Off

Paid Parental Leave

VibeIQ, Inc. values a diverse team and is an equal opportunity employer.

Important Notice: All legitimate VibeIQ job openings are listed at vibeiq.applytojob.com/apply/. We do not use WhatsApp, Telegram, or personal Gmail/Yahoo accounts to recruit or conduct interviews.

Fraud Alert: VibeIQ never charges fees at any stage of the recruitment process and will never ask for your banking details or personal financial information.

Our Process: VibeIQ's interview process always includes live video or in-person conversations with our team. We will never extend a job offer via text message or chat application, or without a formal interview.

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