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Customer Success Manager Saas Software Jobs (NOW HIRING)

HireNow Staffing

Customer Success Manager

New York, NY · Remote

$96K - $128K/yr

... SaaS environment * Experience supporting ERP-integrated software or operational systems such as SAP S/4HANA, NetSuite, Workday, or similar platforms * Proven experience working with non-technical ...

Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the ... Experience in SaaS, ERP, consulting, or software implementation environments is a strong plus.

SWBC

Customer Success Manager

San Antonio, TX

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...

ASSURED

Customer Success Manager

Manhattan, NY · On-site

... SaaS industry. * Excellent communication and interpersonal skills, with the ability to build ... Proficiency with CRM software and customer support tools. * Understanding of credentialing and ...

Purple Rain

Customer Success Manager

OR · On-site

Previous experience in customer success is a big bonus (even better if in a SaaS startup) A proven ... online software (SaaS) products and services, broadly defined Account management, project ...

Campfire

Customer Success Manager

Manhattan, NY · On-site

... SaaS * Experience supporting finance, accounting, or operations teams strongly preferred ... Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite) * Strong ...

Maxio

Customer Success Manager

Peachtree Corners, GA · On-site

With over $60M in ARR and a growing base of high-performing SaaS customers, Maxio sits at the center of the modern finance stack. The Role We're looking for a Customer Success Manager who brings ...

Chartbeat, Inc.

Customer Success Manager

New York, NY

$100K - $125K/yr

Deep understanding of SaaS business models, customer lifecycle, and subscription metrics (e.g., NRR, churn, CSAT, NPS) * Strong executive communication skills * Familiarity with customer success ...

Bartender

Customer Success Manager

Redmond, WA · On-site +1

$70K - $107K/yr

Ensure customers achieve measurable value from Seagull solutions. 5-7+ years' experience in Customer Success, Account Management, TAM, or similar roles in the software/technology industry. SaaS ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · Remote

Do you have a proven track record of driving adoption, expansion, and renewals in a SaaS or ... Familiarity with CRM software and customer success tools (e.g., HubSpot) is a plus. If you feel you ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

Do you have a proven track record of driving adoption, expansion, and renewals in a SaaS or ... Familiarity with CRM software and customer success tools (e.g., HubSpot) is a plus. If you feel you ...

Antithesis

Customer Success Manager

San Francisco, CA

... software testing platform. Your efforts directly influence customer retention and Net Revenue ... Experience with enterprise B2B SaaS platforms, with a strong preference for experience in developer ...

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Customer Success Manager Saas Software information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager saas software jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success manager saas software in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in SaaS software, and why are they important?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

What are Customer Success Managers in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

How does a Customer Success Manager in SaaS typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.
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Customer Success Manager Saas Software jobs near you

Customer Success Manager

Campfire Software, Inc

New York, NY • On-site

$100K - $140K/yr

Full-time

Posted 2 days ago

Job description

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.
You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.
Key Responsibilities
Customer Ownership & Success
  • Own post-implementation success for a portfolio of customers
  • Build strong relationships with Controllers, Accounting Managers, and Finance leaders
  • Drive adoption, engagement, and value realization across accounts
  • Proactively manage account health and identify churn risk
  • Lead QBRs, success planning, and ongoing check-ins
Retention & Growth
  • Manage renewals for your book of business
  • Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
  • Partner with Sales to scope and close upsell and cross-sell opportunities
  • Maintain accurate renewal forecasts and risk pipelines
Product Adoption & Enablement
  • Lead customer enablement sessions and workflow optimization reviews
  • Support rollout of new product features and modules
  • Ensure customers are following best practices and getting maximum value from Campfire
Cross-Functional Collaboration
  • Partner closely with Implementation to ensure smooth handoffs and successful go-lives
  • Work with Support and Product to resolve issues and escalate customer feedback
  • Represent customer voice internally and help improve processes across the customer lifecycle
Experience & Qualifications
  • 3+ years of Customer Success or Account Management experience in B2B SaaS
  • Experience supporting finance, accounting, or operations teams strongly preferred
  • Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
  • Strong technical aptitude and ability to learn complex platforms quickly
  • Bachelor's degree or equivalent experience
Personal Attributes
  • Customer-first mindset with strong ownership and accountability
  • Excellent communicator and relationship builder
  • Organized, proactive, and comfortable managing multiple accounts
  • Strong problem-solver who thrives in a fast-moving startup environment
  • Growth mindset and eagerness to learn and develop

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