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Customer Success Manager Saas Software Jobs (NOW HIRING)

Avoma Inc

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager As a Customer Success Manager, you will lead customer success initiatives ... a SaaS or software company * Ability to create structure in ambiguous situations and design ...

Incident IQ

Customer Success Manager

Alpharetta, GA

... value of our SAAS products and services. Your goal will be to foster strong, long-lasting ... We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom ...

Apply Early

Torii

Customer Success Manager

New York, NY · On-site +1

As a leading SaaS Management Platform (SMP) with strong Identity Governance and Administration (IGA ... their software investments. With hundreds of forward-thinking customers and consistent growth, w ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the ... Experience in SaaS, ERP, consulting, or software implementation environments is a strong plus.

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...

SWIVEL

Customer Success Manager

San Antonio, TX

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...

Radancy

Customer Success Manager

San Jose, CA · On-site

$75K - $85K/yr

Overview Radancy is the global leader in talent acquisition software, helping employers attract and ... About the Role Radancy is transforming how companies connect with candidates through our SaaS ...

Sendoso

Customer Success Manager

Phoenix, AZ · On-site

We are seeking an experienced and results-oriented Customer Success Manager (CSM) to own, manage ... a fast-paced Software as a Service (SaaS) environment. You will play a critical role in ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...

Interact Software

Customer Success Manager

$75K - $85K/yr

... software that connects over three million employees to leading global names like Levi's, Domino ... a Customer Success Role (SaaS experience preferred). * Experience in Project Management ...

Sendoso

Customer Success Manager

We are seeking an experienced and results-oriented Customer Success Manager (CSM) to own, manage ... a fast-paced Software as a Service (SaaS) environment. You will play a critical role in ...

Incident IQ

Customer Success Manager

Atlanta, GA

... value of our SAAS products and services. Your goal will be to foster strong, long-lasting ... We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom ...

Interact Software

Customer Success Manager

$75K - $85K/yr

... software that connects over three million employees to leading global names like Levi's, Domino ... a Customer Success Role (SaaS experience preferred). * Experience in Project Management ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Motivated by growth: You're excited to build a career in customer success, account management, SaaS, media, or technology and take ownership of your professional development. * Analytical and ...

Campfire

Customer Success Manager

San Francisco, CA · On-site

... SaaS * Experience supporting finance, accounting, or operations teams strongly preferred ... Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite) * Strong ...

equivant Court

Customer Success Manager

Customer Success Manager About the Role: We are looking for a driven, relationship-focused Customer ... SaaS or technology environment * Proven ability to learn new complex software * Track record of ...

Maxio

Customer Success Manager

With over $60M in ARR and a growing base of high-performing SaaS customers, Maxio sits at the center of the modern finance stack. The Role We're looking for a Customer Success Manager who brings ...

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All JobsCustomer Success Manager Saas Software Jobs

Customer Success Manager Saas Software information

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$32.5K

$83.1K

$140K

How much do customer success manager saas software jobs pay per year?

As of Jul 6, 2026, the average yearly pay for customer success manager saas software in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in SaaS software, and why are they important?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

What are Customer Success Managers in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

How does a Customer Success Manager in SaaS typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.
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Customer Success Manager Saas Software jobs near you
Customer Success Manager

Customer Success Manager

Avoma Inc

San Jose, CA • On-site

Other

Posted 7 days ago

Job description

Customer Success Manager

As a Customer Success Manager, you will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product. You will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. You will be involved in all aspects of account management, demonstrating the product, educating customers and more. We are still a small team and looking for people that not only love building customer relationships but that can also roll up their sleeves and help to build out our process and playbooks. You will have many opportunities to add impact to the business and will join a collaborative team who is ready to change the way the world runs meetings.

Responsibilities
  • Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback
  • Drive business outcomes by working as a consultative advisor to our customers
  • Represent the voice of the customer to provide input into every core product, marketing and sales process
  • Engage with customers to drive renewal and expansion opportunities
  • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live adoption and value creation
  • Collaborate with the engineering and development team to set up or configure our software platform as per customers' requirements and troubleshoot technical issues raised by customers
  • Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Run QBR's to provide insights and best practices to customers to ensure that they get the most value out of the platform
Qualifications
  • BS or BA (MBA/Master would be bonus)
  • 5+ years of experience in Customer Success, Account Management, Business Development, or another client-facing role in a SaaS or software company
  • Ability to create structure in ambiguous situations and design effective processes
  • A curious mindset with the ability to dive into deep discovery conversations
  • Impressive executive presence and communication abilities
  • Experience using SaaS tools like CRM (e.g. HubSpot) and Analytics tools (e.g. Mixpanel)
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Passion for technology and for being a part of a fast-growing SaaS company
  • Positive attitude and proactive work ethic
  • Bias for action with a sense of urgency and persistence
  • A self-motivator, creative, results-driven and solution oriented
  • Organized and strong time management skills
Preferred Qualifications
  • Strong references from previous customers and employers
  • Highly consultative and curious
  • Knowledge of Artificial Intelligence technologies and tools
About Avoma

Avoma is an intelligent meeting assistant for teams looking to automate some of the common tasks required for customer-focused meetings. We leverage NLP and machine learning to summarize meeting notes and extract key topics and action items discussed. All of this data automatically syncs back into their CRM. This helps to save end users time and focus on what matters most, their customer interactions. We are a venture-funded early-stage startup, have 1000+ paid customers, and are growing consistently month over month.

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