ZipRecruiter

Log In

1

Customer Success Manager Saas Software Jobs (NOW HIRING)

Scholarly Inc.

Customer Success Manager

Denver, CO · On-site

$70K - $100K/yr

Customer Success Manager Company: Scholarly Software Location: Denver or Seattle metro area ... Aptitude for learning new technologies and explaining them to others; familiarity with SaaS ...

SWBC

Customer Success Manager

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...

Scholarly Inc.

Customer Success Manager

Seattle, WA · On-site

$70K - $100K/yr

Customer Success Manager Company: Scholarly Software Location: Denver or Seattle metro area ... Aptitude for learning new technologies and explaining them to others; familiarity with SaaS ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Motivated by growth: You're excited to build a career in customer success, account management, SaaS, media, or technology and take ownership of your professional development. * Analytical and ...

Sproutward

Customer Success Manager

Polaric by Sproutward is a SaaS solution that automates the collection, transformation, and ... Manage software implementations with our customers * Train users on how to use Polaric's various ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...

Swivel

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...

Swbc

Customer Success Manager

San Antonio, TX

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...

Assa Abloy Group

Customer Success Manager

Customer Success Manager Customer Success Manager (CSM) Location: Austin, TX (Remote) Full-time | ... Background in software/SaaS * Proficiency in Microsoft Office tools * Previous experience at a ...

Energy Exemplar

Customer Success Manager

North, SC · On-site

The Customer Success Manager will act as the primary advocate for customers, guiding them along ... software sales * Consistent record of achieving targets and goals, preferably in a SaaS or ...

Campfire

Customer Success Manager

Manhattan, NY · On-site

... SaaS * Experience supporting finance, accounting, or operations teams strongly preferred ... Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite) * Strong ...

Cira Apps Ltd

Customer Success Manager

Austin, TX · Remote

About the Company Cira Apps Limited is a SaaS company with solutions that enhance Office 365 ... Cira Apps Ltd is a B2B provider of high-quality enterprise software, and our customers are ...

New

MagicOrange

Customer Success Manager

Dedham, MA · On-site

With customers and a strong presence on four continents, we are a Software as a Service (SaaS ... Position Summary: The Customer Success Manager will be a key member of MagicOrange's Customer ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Software is a choice that can make or break a business. Create better or worse experiences. Propel ... Strong understanding of SaaS customer success best practices and enterprise technology environments ...

Kajabi

Customer Success Manager

Deep understanding of SaaS business models and customer lifecycle management. * Excellent ... Experience with CRM and customer success software (e.g., Hubspot, Salesforce, Gainsight). * Ability ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Saas Software JobsCustomer Success Manager Saas Software Jobs

Customer Success Manager Saas Software information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager saas software jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success manager saas software in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

What is a customer success manager in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.
More about Customer Success Manager Saas Software jobs
What cities are hiring for Customer Success Manager Saas Software jobs? Cities with the most Customer Success Manager Saas Software job openings:
What states have the most Customer Success Manager Saas Software jobs? States with the most job openings for Customer Success Manager Saas Software jobs include:
What job categories do people searching Customer Success Manager Saas Software jobs look for? The top searched job categories for Customer Success Manager Saas Software jobs are:
Customer Success Manager Saas Software jobs near you
Infographic showing various Customer Success Manager Saas Software job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Campfire Software, Inc

San Francisco, CA • On-site

Other

Re-posted 25 days ago

Job description

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.
You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.
Key Responsibilities
Customer Ownership & Success

  • Own post-implementation success for a portfolio of customers
  • Build strong relationships with Controllers, Accounting Managers, and Finance leaders
  • Drive adoption, engagement, and value realization across accounts
  • Proactively manage account health and identify churn risk
  • Lead QBRs, success planning, and ongoing check-ins
Retention & Growth
  • Manage renewals for your book of business
  • Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
  • Partner with Sales to scope and close upsell and cross-sell opportunities
  • Maintain accurate renewal forecasts and risk pipelines
Product Adoption & Enablement
  • Lead customer enablement sessions and workflow optimization reviews
  • Support rollout of new product features and modules
  • Ensure customers are following best practices and getting maximum value from Campfire
Cross-Functional Collaboration
  • Partner closely with Implementation to ensure smooth handoffs and successful go-lives
  • Work with Support and Product to resolve issues and escalate customer feedback
  • Represent customer voice internally and help improve processes across the customer lifecycle
Experience & Qualifications
  • 3+ years of Customer Success or Account Management experience in B2B SaaS
  • Experience supporting finance, accounting, or operations teams strongly preferred
  • Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
  • Strong technical aptitude and ability to learn complex platforms quickly
  • Bachelor's degree or equivalent experience
Personal Attributes
  • Customer-first mindset with strong ownership and accountability
  • Excellent communicator and relationship builder
  • Organized, proactive, and comfortable managing multiple accounts
  • Strong problem-solver who thrives in a fast-moving startup environment
  • Growth mindset and eagerness to learn and develop

Apply