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Member Success Manager Jobs in Virginia (NOW HIRING)

US Fitness Holdings

Membership Manager

Burke, VA

As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

Onelife Fitness

Membership Manager

Arlington, VA

As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

Onelife Fitness

Membership Manager

Woodbridge, VA · On-site

$34K - $111K/yr

As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

Onelife Fitness

Senior Membership Manager

Mclean, VA · On-site

$35K - $125K/yr

As a Senior Membership Manager you'll keep members happy, drive consistent membership sales, and ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

Onelife Fitness

Senior Membership Manager

Mclean, VA · On-site

As a Senior Membership Manager you'll keep members happy, drive consistent membership sales, and ... Be part of a fun, fast-paced team dedicated to member success * Opportunities to grow into ...

Anytime Fitness (L)

Club Manager

Front Royal, VA · On-site

One member success story at a time. Proven System: We have a system that helps Anytime Fitness locations grow by getting real results for members. You have to be willing to put in the work and learn ...

Anytime Fitness (L)

Club Manager

Front Royal, VA · On-site

One member success story at a time. Proven System:We have a system that helps Anytime Fitness locations grow by getting real results for members. You have to be willing to put in the work and learn ...

iQuasar LLC

Leadership takes a constructive interest in every team member's success. * Work/Life Balance and ... Open-door policy with all management

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All JobsMember Success JobsMember Success Manager JobsMember Success Manager Jobs in Virginia

Member Success Manager information

What is a member success manager?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What are the key skills and qualifications needed to thrive as a member success manager?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a member success manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.
What are popular job titles related to Member Success Manager jobs in Virginia? For Member Success Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Member Success Manager jobs in Virginia look for? The top searched job categories for Member Success Manager jobs in Virginia are:
What cities in Virginia are hiring for Member Success Manager jobs? Cities in Virginia with the most Member Success Manager job openings:
Member Success Manager jobs near you

Membership Manager

US Fitness Holdings

Burke, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description


Join our energetic club team and lead the member experience! As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You'll provide tours, convert prospects - all while delivering the Ultimate Fitness Experience.

What you'll do:

  • You'll build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they're making progress and staying engaged
  • Recruit, convert, and retain members to meet monthly membership goals
  • Host tours, convert prospects, and ensure successful onboarding 
  • Generate local leads and support club marketing
  • Track leads, appointments, and referrals in our CRM
  • Maintain high standards for member service, safety, and club appearance
  • Lead from the Front and help with day-to-day club ops

What we're looking for:

  • High school diploma or GED required
  • CPR/AED certification (or willingness to obtain within 30 days)
  • 2+ years sales experience preferred
  • Strong communication, sales, and people-management skills
  • Organized, punctual, and customer-focused with a friendly, professional presence
  • Comfortable with basic computer systems (MS Office, CRM/sales tracking)
  • Willingness to work flexible hours (including weekends and evenings)

Why you'll love it

  • Be part of a fun, fast-paced team dedicated to member success
  • Opportunities to grow into leadership roles across our expanding club network

Benefits & Perks:

  • Complimentary club membership + guest privileges
  • Discounts on training, spa services, programs, and apparel
  • Employee referral bonus
  • In-house Certification + Continuing Education 
  • Full-Time Only: Medical, dental, vision, life insurance, 401(k), and paid time off

ONELIFE FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


Employment Type: FULL_TIME

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