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Member Success Manager Jobs (NOW HIRING)

Health Evolution

Manager, Member Success

Washington, DC · On-site +1

About the Role Reporting to the VP, Marketing and Operations, the Member Success Manager serves as the operational leader for Health Evolution's executive members. This person will ensure our member ...

BNI Global LLC

Member Success Consultant

Charlotte, NC · On-site

Member Success Concierges work directly with Area Directors and Regional Development Teams to ... Monitoring and managing activities related to the CARE report to proactively address issues with ...

WebPT

Success Manager

You will develop a deep understanding of Member engagement and the WebPT platform; to create and ... Success Management experience or a combination of outpatient clinic or other account management ...

3i Members

Head of Member Success

New York, NY · On-site

Head of Member Success - New York 3i is seeking a Head of Member Success to lead the full post-sale ... management leadership * Experience in high-touch environments: private client services, investor ...

Honey Homes

Member Success Coordinator

Oakland, CA · On-site

$33/hr

As a Tier 2 Member Success Specialist, you'll play a critical role in supporting our members ... This includes handling member escalations, managing handyperson transitions, and resolving nuanced ...

HEALTHSTREAM INC

Success Manager

Nashville, TN · On-site +1

As a HealthStream team member, you will help bring this vision to life. If you want to work for a ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...

HEALTHSTREAM INC

Success Manager

Nashville, TN · Hybrid

As a HealthStream team member, you will help bring this vision to life. If you want to work for a ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...

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Member Success Manager information

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$32.5K

$83.1K

$140K

How much do member success manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for member success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What jobs will no longer exist in 2030?

The Member Success Manager role is unlikely to disappear by 2030, as customer relationship and client management roles remain essential. However, some routine administrative or manual jobs may be automated or replaced by AI and technology, reducing demand for roles that do not require advanced digital skills or strategic thinking.

What are Member Success Managers?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Many CSMs also receive bonuses, commissions, or other incentives based on performance and client retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are often important for this role.

What are the key skills and qualifications needed to thrive as a Member Success Manager, and why are they important?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

Do CSMS make good money?

Member Success Managers (CSMs) typically earn a competitive salary that varies based on experience, location, and industry. They often receive additional benefits such as bonuses, commissions, or performance incentives, making the role financially rewarding for many professionals. Salary ranges can start from around $50,000 and go higher with experience and responsibilities.

How does a Member Success Manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What job makes $10,000 a month without a degree?

A Member Success Manager can potentially earn $10,000 or more per month through commissions, bonuses, and base salary, especially in high-growth industries like SaaS or tech sales. Success in this role often depends on strong communication skills, industry knowledge, and performance, rather than formal degrees.
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Member Success Manager jobs near you
Infographic showing various Member Success Manager job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Manager, Member Success

Manager, Member Success

Health Evolution

Washington, DC • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Job description

Company Description
Health Evolution is a catalyst for positive change in health care. We convene the most influential cross-sector health care chief executives to inspire creative solutions for making our health system more accessible, equitable, effective, and personalized. Through our exclusive programs, we deepen your network to stimulate critical thinking, develop new insights, and facilitate individual and collective action.
The selected candidate will join a fully remote, dynamic team that is responsible for attracting and engaging executive-level audiences across Health Evolution's range of in-person and virtual events and initiatives. Health Evolution convenes several dozen virtual meetings and two, large in-person events each year:
  • The Health Evolution Forum: The Forum is a peer-to-peer collaboration among leaders across health care sectors focused on driving near-term impact.
  • Summit: The largest, most influential gathering of health care CEOs in America, which convenes each April in Dana Point, CA.
  • Connect: A gathering of CEOs and C-suite officers focused on implementing transformational strategies, which convenes each September in Nashville, TN.

Job Description
About the Role
Reporting to the VP, Marketing and Operations, the Member Success Manager serves as the operational leader for Health Evolution's executive members. This person will ensure our member's success and continued participation in Health Evolution's convenings. This person will have outstanding communication, organizational and problem-solving skills along with a passion for ensuring a white glove member experience.
Primary Job Responsibilities
  • Build and maintain meaningful one-on-one relationships with executive members, serving as their primary point of contact and trusted resource within Health Evolution
  • Develop and manage a best-in-class member onboarding experience
  • Manage reporting of KPIs to track member benefit utilization, program engagement, and overall health of the membership
  • Develop a deep understanding of each member's priorities and interests to deliver personalized program recommendations and connections
  • Lead membership retention strategy, identifying at-risk members early and executing proactive outreach to drive renewal and long-term participation
  • Partner cross-functionally to shape and continuously elevate the member experience across all touchpoints throughout the program year
  • Continuously refine member support processes and service standards to improve response times, resolution quality, and overall member satisfaction
  • Resolve membership and event-related inquiries with urgency and professionalism, ensuring every interaction reinforces trust and confidence in Health Evolution
  • Serve as a knowledgeable, responsive resource for members across all Health Evolution products and programs, delivering support that reflects the caliber of our executive audience
  • Serve as the internal voice of the member, sharing insights and trends with leadership to shape strategy and product offerings
  • Conduct regular proactive touchpoints (check-ins, calls, surveys) to understand member goals, gather feedback, and identify opportunities to deepen engagement
  • Identify opportunities to expand member engagement, including upsell or referral opportunities where appropriate

Qualifications
  • Bachelor's degree
  • 4 or more years of work experience in a professional customer success or support role
  • Demonstrated proficiency in Salesforce, Microsoft Word, Excel, and PowerPoint; advanced Excel skills greatly appreciated
  • Demonstrated ability to communicate effectively with executives and colleagues
  • Strong analytical skills
  • Ability to work independently, but collaboratively in a remote environment
  • Demonstrated curiosity in our healthcare system and the people who make it better

Additional Information
Benefits
  • Ability to work remotely
  • Competitive compensation
  • Competitive, comprehensive health care coverage
  • Flexible paid time off
  • 401k w/company match

Health Evolution is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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