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Member Success Manager Jobs (NOW HIRING)

HAEVN

Member Success Lead

Tampa, FL · On-site

$100 - $130/hr

Tampa, FL Operations Full-Time Hybrid Preferred We're looking for a Member Success Lead to support ... Manage user support and communication * Help users understand matches and the connection process

Project LeanNation Middletown

Be Seen First

Member Success Specialist - Health & Wellness

Middletown, DE · On-site

What You'll Do Lead Management & Member Success * Respond to new leads within 24 hours through phone, text, and email. * Conduct consultations and educate prospective members on our nutrition ...

MDVIP LLC

Success Manager

Dallas, TX · On-site

Success in this role is defined by net member growth, revenue performance, physician satisfaction ... Manage a defined portfolio of practices with accountability for identifying risk, prioritizing ...

AlterMe

Customer Success Agent

Lehi, UT · On-site

$21/hr

AlterMe Member Success Advocate Full-time or Part-time$21/hour + Monthly Performance Bonus Do you ... Comfortable learning new systems and managing multiple tasks. * Excited to contribute to a fast ...

MDVIP LLC

Success Manager

Dallas, TX · On-site

Success in this role is defined by net member growth, revenue performance, physician satisfaction ... Manage a defined portfolio of practices with accountability for identifying risk, prioritizing ...

JeffreyM Consulting

Success Manager

$125K - $135K/yr

Position Overview The team is seeking a team member with a strong marketing and partner management ... Evangelize startup success across the company: Newsletters, Win-Wires, Community Forums, MBRs ...

MDVIP

Success Manager

Dallas, TX · On-site

Success in this role is defined by net member growth, revenue performance, physician satisfaction ... Manage a defined portfolio of practices with accountability for identifying risk, prioritizing ...

AAPC

Inside Sales (Member Success)

Salt Lake City, UT · On-site

$65 - $110/hr

AAPC is looking for a dynamic Inside Sales Representative tojoin our Member Success team! In this ... You'll manage a high volume of activity, pivot between tasks seamlessly, and make smart decisions ...

Jonas Software

$70 - $100/hr

Client Success Manager, PrestoSports Job Title/Job Profile: Client Success Manager. Management ... TO), and a member of the S&P/TSX 60 Index. At Jonas we have long realized that our greatest asset ...

P3 Hotels

Customer Success Manager

Boulder, CO · On-site

$60 - $80/hr

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ... Have a significant role in quality and is the only team member empowered to accept stories as ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ... Have a significant role in quality and is the only team member empowered to accept stories as ...

AAPC

Inside Sales (Member Success)

Salt Lake City, UT · On-site

$16 - $20/hr

AAPC is looking for a dynamic Inside Sales Representative to join our Member Success team! In this ... You'll manage a high volume of activity, pivot between tasks seamlessly, and make smart decisions ...

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Member Success Manager information

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$32.5K

$83.1K

$140K

How much do member success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for member success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a member success manager?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What are the key skills and qualifications needed to thrive as a member success manager?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a member success manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.
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Member Success Manager jobs near you
Infographic showing various Member Success Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Client Success Manager

The Surplus Line Association of California

San Ramon, CA • On-site

$100K - $130K/yr

Full-time

Medical, Dental, Vision

Re-posted 23 days ago

Job description

Job Title: Client Success Manager
Organization: The Surplus Line Association of California (SLA)
Location: San Ramon, CA
Position Type: Full-time, Hybrid
Salary: $100,000 - $130,000

Come join our team — we’d love to have you! 
At the SLA, we take pride in fostering an open, inclusive, and collaborative culture where employees come first. Our commitment to creating an exceptional workplace has earned us recognition: 
  • Certified as a Great Place to Work® three years in a row. 
  • Named one of California’s Best Workplaces for 2025. 
As an employee-first organization, we’re passionate about supporting our team inside and outside the workplace. We offer: 
  • Flexible work-life balance options so you can thrive both professionally and personally. 
  • An expansive benefits package with a variety of choices for medical, dental, and vision coverage tailored to your needs. 
  • A generous wellness stipend to help you invest in your health and well-being. 
  • And because we love adding a little extra value: complimentary Costco memberships for you and your family. 

If you’re looking to grow your career in an environment where your voice is heard, your contributions are valued, and fun is part of the culture — come join us! 

About Us:
At the Surplus Line Association of California (SLA), we don’t sell insurance—we protect access to it. As the only organization overseeing California’s $20+ billion surplus lines insurance marketplace, we help support coverage availability for businesses—from film studios to freight haulers—when risks are too complex, too large or too unique for the standard market.

Each year we review more than 1 million policy transactions, equip insurance brokers with compliance tools and continuing education courses, monitor the financial stability of global insurers and deliver data-driven insights that help the industry stay ahead of emerging risks. That impact—combined with our strong employee culture—has earned us recognition by Fortune as one of the Bay Area’s best places to work.

Quick Clarifier: 
We are not insurance agents or a government agency—and we won’t be quoting your car or life insurance. We oversee a multibillion-dollar market that primarily serves businesses with hard-to-place risks. It’s niche, essential and surprisingly interesting. 

Position Overview:
At the SLA, our members are at the center of everything we do. As a Client Success Manager, you'll serve as a trusted advisor and strategic partner to insurance professionals across California's surplus lines marketplace.

This isn't a sales role. Instead, you'll focus on building strong relationships, understanding member needs, and helping clients maximize the value of SLA's resources, services, and expertise. You'll work closely with brokers and industry professionals to improve compliance outcomes, streamline processes, solve complex challenges, and enhance their overall experience with the SLA.

You'll collaborate across departments, influence service improvements, identify opportunities to strengthen member engagement, and help shape the future of client success within a highly respected organization
What You'll Do:

Become a Trusted Advisor:
You'll build meaningful relationships with assigned member organizations and serve as their primary point of contact for guidance, support, and issue resolution.

You will:
  • Develop a deep understanding of each member's business operations, compliance challenges, and organizational goals. 
  • Build long-term partnerships based on trust, responsiveness, and value. 
  • Conduct regular outreach to maintain engagement and identify emerging needs. 
  • Serve as an advocate for members by coordinating solutions across internal teams. 

Drive Member Success:
You'll proactively help members improve operational performance, filing accuracy, and compliance outcomes.

You will:
  • Guide members through regulatory and operational requirements. 
  • Recommend best practices that improve efficiency and reduce compliance risk. 
  • Monitor account health and identify opportunities for continuous improvement. 
  • Assist with complex service issues and escalations through timely problem resolution. 

Deliver Strategic Insights:
You'll use data, feedback, and trends to help members achieve stronger results.

You will:
  • Monitor key performance indicators, filing trends, and service utilization. 
  • Analyze client feedback and identify opportunities to improve member satisfaction. 
  • Prepare and present account reviews, recommendations, and progress reports. 
  • Partner with leadership to identify emerging industry challenges and member needs. 

Lead Education and Training:
You'll help members fully leverage SLA resources, technology, training, and services.

You will:
  • Develop and deliver educational programs, workshops, and training materials. 
  • Promote awareness and adoption of SLA tools and resources. 
  • Support onboarding and ongoing development for member organizations. 
  • Create customized learning plans that improve compliance knowledge and operational effectiveness. 

Collaborate Across Departments:
You'll serve as the bridge between members and internal teams.

You will:
  • Partner with Compliance, Operations, Technology, and Communications teams to deliver solutions. 
  • Coordinate cross-functional efforts to resolve member challenges. 
  • Support special projects, process improvements, and service enhancement initiatives. 
  • Help identify opportunities to strengthen the overall member experience.

What Success Looks Like
A successful Client Success Manager builds strong relationships, anticipates member needs, improves client outcomes, and helps members view the SLA as a trusted business partner—not just a regulatory resource.

You'll be successful in this role if you can:
  • Build credibility and trust with members. 
  • Improve member engagement and satisfaction. 
  • Drive measurable compliance and operational improvements. 
  • Navigate complex challenges with professionalism and confidence. 
  • Collaborate effectively across teams to deliver exceptional service.

Qualifications:
  • Must be a California resident.
  • Bachelor’s in Business Administration or related field
  • Knowledge of client relationship management principles and practices.
  • Knowledge of insurance industry processes, regulatory filings, and compliance requirements preferred.
  • Knowledge of training and educational methods used to support client learning and process improvement.
  • Knowledge of standard business software applications, including Microsoft Office (Word, Excel, Outlook, and PowerPoint), customer relationship management (CRM) systems, and reporting tools.
  • Understanding data tracking, performance metrics, and account reporting methods.
  • Strong interpersonal and relationship management skills with the ability to build and maintain productive client relationships.
  • Organizational and time management skills with the ability to manage multiple accounts, deadlines, and priorities simultaneously.
  • Analytical and problem-solving skills to identify issues, evaluate options, and recommend effective solutions.
  • Training and presentation skills to educate clients on services, tools, and best practices.
  • Ability to collaborate effectively with cross-functional teams and internal departments.

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.
The SLA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.