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Member Success Manager Jobs (NOW HIRING)

BNI Global LLC

Member Success Consultant

Charlotte, NC · On-site

Member Success Concierges work directly with Area Directors and Regional Development Teams to ... Monitoring and managing activities related to the CARE report to proactively address issues with ...

Kiln

Member Success Associate

Boise, ID · On-site

$19 - $20/hr

As a Member Success Associate, you'll partner closely with the Community Director to support sales ... Partner with the Business Development team to manage inbound leads, scheduled tours, and sales ...

3i Members

Head of Member Success

New York, NY · On-site

Head of Member Success - New York 3i is seeking a Head of Member Success to lead the full post-sale ... management leadership * Experience in high-touch environments: private client services, investor ...

3i Members

Head of Member Success

Manhattan, NY · On-site

Head of Member Success - New York 3i is seeking a Head of Member Success to lead the full post-sale ... management leadership * Experience in high-touch environments: private client services, investor ...

Sundae

Member Success Coordinator

San Diego, CA · On-site

$80K - $95K/yr

  • PTO

Member Success Coordinator About Sundae Sundae is on a mission to help homeowners achieve the best ... You'll coordinate launch activities, manage communications, maintain accountability across ...

OCHIN

MEMBER SUCCESS PARTNER - 1 OPENING

Portland, OR · On-site

The Member Success Partner serves as a strategic advisor and primary liaison between OCHIN and its ... Meeting & Engagement Management - Independently lead, organize, and facilitate recurring member ...

Sundae

Member Success Coordinator

San Diego, CA · On-site

  • PTO

Member Success Coordinator About Sundae Sundae is on a mission to help homeowners achieve the best ... You'll coordinate launch activities, manage communications, maintain accountability across ...

Sundae

Member Success Coordinator

San Diego, CA · On-site

  • PTO

Member Success Coordinator About Sundae Sundae is on a mission to help homeowners achieve the best ... You'll coordinate launch activities, manage communications, maintain accountability across ...

Invited Clubs

Member Success Specialist- Tennis

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting Structure Reports directly to the Assistant General Manager (AGM) Dotted-line ... Member Success Specialists (Fitness, Kids/Events) to support multi-interest members Day to Day ...

Invited Clubs

Member Success Specialist- Kids/Events

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting Structure Reports directly to the Assistant General Manager (AGM) Direct AGM oversight ... Member Success Specialists (Tennis, Fitness) to support multi-interest family members Day to Day ...

Invited Clubs

Member Success Specialist- Fitness

Houston, TX · On-site

$17.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and ... Member Success Specialists (Tennis, Kids/Events) to support multi-interest members About You ...

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Member Success Manager information

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$32.5K

$83.1K

$140K

How much do member success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for member success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a member success manager?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What are the key skills and qualifications needed to thrive as a member success manager?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a member success manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.
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Member Success Manager jobs near you
Infographic showing various Member Success Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Member Success Consultant

BNI Global LLC

Charlotte, NC • On-site

Full-time

Re-posted 5 days ago

Job description

Position Summary:

Reporting to the Team Lead, Member Success Center, the Member Success Concierge plays an important role in delivering exceptional service and assistance to BNI Members, Chapters, and regional leadership. Member Success Concierges work directly with Area Directors and Regional Development Teams to support new and existing Members. Member Success Concierges are integral in promoting a positive experience for BNI Members at all stages of their Membership.

Roles and Responsibilities:

  • New Member Success: Help new Members through their first year in BNI by welcoming them, providing prescribed check-ins, and remaining a source of information and guidance throughout their tenure in BNI. Monitoring and managing activities related to the CARE report to proactively address issues with first year Members.
  • Training Support: Assist new Members, ensuring they understand BNI's available training and resources, value of continued training, and facilitate registration for critical training.
  • Customer Support: Serve as a point of contact for BNI Members, and Visitors, offering guidance, assistance, and troubleshooting for membership-related concerns. Address and resolve any technical or operational issues that arise, ensuring minimal disruption to Chapter activities. Working with the leadership teams and Area Directors to ensure Chapter compliance with adherence to BNI policies, procedures, standards, and maintaining high levels of professionalism. Act as a point of contact for issues resolution for all BNI Members.
  • Retention and Feedback Collection: Work to retain dropped Members. Gather feedback from dropped Members to improve field operations, service delivery, and Member satisfaction.
  • Event Support: Assist in supporting BNI events, workshops, and networking meetings, including promoting events and providing registration assistance.
  • Visitor Follow: Follow up with Visitors that request help to ensure appropriate customer support is provided. Through BNI Basic or Expression of Interest forms.
  • Launch Assistance: Collaborate with Launch Directors to aid as needed with launch efforts and assisting new Members in their journey.
  • Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.

Demonstrated Competencies:

  • Communication - the capacity to convey information effectively and efficiently
  • Self-management - The ability to prioritize goals, manage time, multi-task and maintain a steadfast, positive attitude in the face of challenges.
  • Teamwork - The combined action of a group, especially when effective and efficient.
  • Adaptability - The ability to adjust to new conditions and handle unexpected, often ambiguous, and paradoxical challenges.
  • Relationship Building - “Building strong relationships creates an environment of trust and support that yields happiness, opportunity, and meaning. “The ability to establish and maintain positive and effective working relationships
  • Organizational Skills: The ability to manage time and resources effectively to achieve desired outcomes.

Required Qualifications:

  • Two years demonstrated experience in customer service
  • Administrative experience that demonstrates proficiency in standard office software
  • Self-starter with outstanding organizational and time management skills
  • Analytical abilities and problem-solving skills
  • Excellent communication

Physical Demands and Working Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

An equal opportunity employer.