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Member Success Manager Jobs (NOW HIRING)

Health Evolution

Manager Member Success

Washington, DC · On-site

$85K/yr

About the Role Reporting to the VP, Marketing and Operations, the Member Success Manager serves as the operational leader for Health Evolution's executive members. This person will ensure our member ...

Health Evolution

Manager, Member Success

About the Role Reporting to the VP, Marketing and Operations, the Member Success Manager serves as the operational leader for Health Evolution's executive members. This person will ensure our member ...

Health Evolution

Manager, Member Success

Washington, DC · On-site +1

About the Role Reporting to the VP, Marketing and Operations, the Member Success Manager serves as the operational leader for Health Evolution's executive members. This person will ensure our member ...

Decentralized Masters

Customer Success Manager

$15K - $30K/yr

Mission Make every Inflection Club member feel served, informed, and confident from the moment they ... About the Role We are looking for a Senior Customer Success Manager to own the post-onboarding ...

Decentralized Masters

Customer Success Manager

$15K - $30K/yr

Mission Make every Inflection Club member feel served, informed, and confident from the moment they ... About the Role We are looking for a Senior Customer Success Manager to own the post-onboarding ...

Redirect Health

Manager of Member Success

Phoenix, AZ · On-site

$80K - $85K/yr

Detest Waste & Unnecessary Complexity - We simplify to focus on what matters About This Role The Manager for the Member Success Advocates, leads and develops a team that (a) ensures our members ...

BNI Global LLC

Member Success Coordinator

Charlotte, NC · On-site

Reporting to the Manager, Member Success Center, the Member Success Coordinator plays an important role in delivering exceptional service and assistance to BNI Members, Chapters, and regional ...

Apply Early

Carrum Health

Member Success Specialist

$68K - $79K/yr

Reporting to the manager of the Member Success Team, you will act as the definitive subject matter expert on the member journey, serving as the critical operational bridge between the Commercial and ...

Kiln

Member Success Associate

Boise, ID

$19 - $20/hr

As a Member Success Associate, you'll partner closely with the Community Director to support sales ... Partner with the Business Development team to manage inbound leads, scheduled tours, and sales ...

BNI Global LLC

Member Success Consultant

Charlotte, NC · On-site

Member Success Concierges work directly with Area Directors and Regional Development Teams to ... Monitoring and managing activities related to the CARE report to proactively address issues with ...

Apply Early

Kiln

Member Success Associate

Boise, ID · On-site

As a Member Success Associate, you'll partner closely with the Community Director to support sales ... Partner with the Business Development team to manage inbound leads, scheduled tours, and sales ...

Kiln

Member Success Associate

Boise, ID · On-site

$19 - $20/hr

As a Member Success Associate, you'll partner closely with the Community Director to support sales ... Partner with the Business Development team to manage inbound leads, scheduled tours, and sales ...

Kiln

Member Success Associate

Boise, ID · On-site

As a Member Success Associate, you'll partner closely with the Community Director to support sales ... Partner with the Business Development team to manage inbound leads, scheduled tours, and sales ...

Apply Early

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Member Success Manager information

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$32.5K

$83.1K

$140K

How much do member success manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for member success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What's a good job for overthinkers?

A Member Success Manager role involves communication, problem-solving, and relationship management, which can suit overthinkers who enjoy analyzing situations and planning strategies. This position often requires strong organizational skills and empathy, with tools like CRM software to track client interactions. It allows for thoughtful engagement and strategic thinking within a structured environment.

What are Member Success Managers?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

Will AI replace CSM?

AI cannot fully replace Member Success Managers, as their role involves building relationships, understanding client needs, and providing personalized support that requires emotional intelligence and human judgment. AI tools can assist CSMs by automating routine tasks and analyzing data, but the core responsibilities of managing member success rely on interpersonal skills and strategic thinking. Therefore, AI is more likely to augment rather than replace CSMs in their roles.

What is a CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Many CSMs also receive bonuses or commissions based on performance and client retention.

What are the key skills and qualifications needed to thrive as a Member Success Manager, and why are they important?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a Member Success Manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What jobs pay 4000 a week without a degree?

A Member Success Manager role typically does not pay $4,000 a week without relevant experience or specialized skills. High-paying roles that can reach this level without a degree often include sales positions, real estate brokers, or skilled trades like certain construction or electrical work, which rely on experience, certifications, and performance rather than formal education. These jobs may require strong interpersonal skills, industry knowledge, or licensing but often do not mandate a college degree.
More about Member Success Manager jobs
What cities are hiring for Member Success Manager jobs? Cities with the most Member Success Manager job openings:
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What job categories do people searching Member Success Manager jobs look for? The top searched job categories for Member Success Manager jobs are:
Member Success Manager jobs near you
Infographic showing various Member Success Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Manager Member Success

Manager Member Success

Health Evolution

Washington, DC • On-site

$85K/yr

Other

Medical, Retirement, PTO

Posted 3 days ago

Job description

Job Description

About the Role

Reporting to the VP, Marketing and Operations, the Member Success Manager serves as the operational leader for Health Evolution’s executive members. This person will ensure our member’s success and continued participation in Health Evolution’s convenings. This person will have outstanding communication, organizational and problem-solving skills along with a passion for ensuring a white glove member experience.

Primary Job Responsibilities

  • Build and maintain meaningful one-on-one relationships with executive members, serving as their primary point of contact and trusted resource within Health Evolution
  • Develop and manage a best-in-class member onboarding experience
  • Manage reporting of KPIs to track member benefit utilization, program engagement, and overall health of the membership
  • Develop a deep understanding of each member's priorities and interests to deliver personalized program recommendations and connections
  • Lead membership retention strategy, identifying at-risk members early and executing proactive outreach to drive renewal and long-term participation
  • Partner cross-functionally to shape and continuously elevate the member experience across all touchpoints throughout the program year
  • Continuously refine member support processes and service standards to improve response times, resolution quality, and overall member satisfaction
  • Resolve membership and event-related inquiries with urgency and professionalism, ensuring every interaction reinforces trust and confidence in Health Evolution
  • Serve as a knowledgeable, responsive resource for members across all Health Evolution products and programs, delivering support that reflects the caliber of our executive audience
  • Serve as the internal voice of the member, sharing insights and trends with leadership to shape strategy and product offerings
  • Conduct regular proactive touchpoints (check-ins, calls, surveys) to understand member goals, gather feedback, and identify opportunities to deepen engagement
  • Identify opportunities to expand member engagement, including upsell or referral opportunities where appropriate

Qualifications:
Qualifications

  • Bachelor’s degree
  • 4 or more years of work experience in a professional customer success or support role
  • Demonstrated proficiency in Salesforce, Microsoft Word, Excel, and PowerPoint; advanced Excel skills greatly appreciated
  • Demonstrated ability to communicate effectively with executives and colleagues
  • Strong analytical skills
  • Ability to work independently, but collaboratively in a remote environment
  • Demonstrated curiosity in our healthcare system and the people who make it better

Additional Information

Benefits

  • Ability to work remotely
  • Competitive compensation
  • Competitive, comprehensive health care coverage
  • Flexible paid time off
  • 401k w/company match

Health Evolution is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Compensation:
$85,000-$85,000 per year

Apply