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Member Success Manager Jobs (NOW HIRING)

WebPT

Success Manager

You will develop a deep understanding of Member engagement and the WebPT platform; to create and ... Success Management experience or a combination of outpatient clinic or other account management ...

3i Members

Head of Member Success

Manhattan, NY · On-site

Head of Member Success - New York 3i is seeking a Head of Member Success to lead the full post-sale ... management leadership * Experience in high-touch environments: private client services, investor ...

3i Members

Head of Member Success

New York, NY · On-site

Head of Member Success - New York 3i is seeking a Head of Member Success to lead the full post-sale ... management leadership * Experience in high-touch environments: private client services, investor ...

Sundae

Member Success Coordinator

San Diego, CA · On-site

Manage onboarding timelines, milestone completion, launch checklists, and key dependencies. * Ensure members complete required training, technology setup, documentation, and operational readiness ...

Sundae

Member Success Coordinator

San Diego, CA · On-site

$80K - $95K/yr

Member Success Coordinator About Sundae Sundae is on a mission to help homeowners achieve the best ... You'll coordinate launch activities, manage communications, maintain accountability across ...

Sundae

Member Success Coordinator

San Diego, CA · On-site

Member Success Coordinator About Sundae Sundae is on a mission to help homeowners achieve the best ... You'll coordinate launch activities, manage communications, maintain accountability across ...

Nagarro

Customer Growth & Success Manager

Customer Growth & Success Manager We are a Digital Product Engineering company that is scaling in a ... Celebrate member milestones and create positive customer experiences * Encourage customer loyalty ...

Honey Homes

Member Success Coordinator

Oakland, CA · On-site

$33/hr

As a Tier 2 Member Success Specialist, you'll play a critical role in supporting our members ... This includes handling member escalations, managing handyperson transitions, and resolving nuanced ...

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Member Success Manager information

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$32.5K

$83.1K

$140K

How much do member success manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for member success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What's a good job for overthinkers?

A Member Success Manager role involves communication, problem-solving, and relationship management, which can suit overthinkers who enjoy analyzing situations and planning strategies. This position often requires strong organizational skills and empathy, with tools like CRM software to track client interactions. It allows for thoughtful engagement and strategic thinking within a structured environment.

What are Member Success Managers?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

Will AI replace CSM?

AI cannot fully replace Member Success Managers, as their role involves building relationships, understanding client needs, and providing personalized support that requires emotional intelligence and human judgment. AI tools can assist CSMs by automating routine tasks and analyzing data, but the core responsibilities of managing member success rely on interpersonal skills and strategic thinking. Therefore, AI is more likely to augment rather than replace CSMs in their roles.

What is a CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Many CSMs also receive bonuses or commissions based on performance and client retention.

What are the key skills and qualifications needed to thrive as a Member Success Manager, and why are they important?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a Member Success Manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What jobs pay 4000 a week without a degree?

A Member Success Manager role typically does not pay $4,000 a week without relevant experience or specialized skills. High-paying roles that can reach this level without a degree often include sales positions, real estate brokers, or skilled trades like certain construction or electrical work, which rely on experience, certifications, and performance rather than formal education. These jobs may require strong interpersonal skills, industry knowledge, or licensing but often do not mandate a college degree.
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Member Success Manager jobs near you
Infographic showing various Member Success Manager job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 15% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Success Manager

Success Manager

WebPT

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

Job description

Who We Are Looking For
WebPT is looking for a world class Success Manager who can execute a One to Many approach to help Members' strategic business goals and how our product suite can contribute to their execution and overall success.
As part of the WebPT Success Team, you will be responsible for ensuring your portfolio of Members are getting the most out of their WebPT membership. You will partner with outpatient rehab therapy practices across the United States, helping them achieve their goals and desired outcomes on their path to greatness. You will educate Members about new functionalities, best practices and industry developments that increase the value WebPT delivers to their practice. You will help members leverage business analytics and promote solid data-driven practices. You will develop a deep understanding of Member engagement and the WebPT platform; to create and evolve best practices around our technology.
What You'll Be Doing As A Part of Our Team
  • Create and maintain raving fans throughout your book of business
  • Serve as the main point of contact for Members and own all aspects of the relationship
  • Retain and grow your book of business
  • Track and closely monitor account health: concerns expressed via NPS surveys, proactively identify risk and initiate the necessary action plans to prevent churn
  • Provide input to the Training team to ensure that curriculum and application notes help Members understand actions they need to take to ensure ongoing value as our products and the industry evolve.
  • Deliver a proactive client engagement experience for the Members you serve
  • Plan for and conduct on and off-site Executive Business Reviews with Members to drive strategy and partnership.
  • Proactively manage accounts with multiple product lines.
  • Serve as an agent of change internally and externally, always pushing toward greater performance and outcomes individually, as a team, and as an organization.
  • Assist Members in navigating the correct support paths.
  • Create and maintain strategic success plans for Member accounts outlining proactive objectives and activities adhering to appropriate cadences and deadlines.
  • Identify upsell and cross-sell opportunities and facilitate handoff to the Sales Team to close.
  • Identify areas for improvement, not only in our products and services, but also in the Member Success function. Create and maintain open lines of communication with relevant stakeholders in Sales, Marketing, Product and Engineering to deliver a world-class Member experience.
  • Maintain strict confidentiality and compliance, adhering to all HIPAA regulations.
  • Perform other duties, as assigned.

What You Should Have to Qualify
  • Able & willing to travel 25% - 30% of the time to meet with Members
  • 2 years of Customer Success Management experience or a combination of outpatient clinic or other account management type experience
  • Exceptional communication, account management, project management, and problem-solving skills.
  • Innovative and creative with an eye for process improvement and program development.
  • Analytical and logical ability to understand business analytics and workflows, and how they map to base application functionality.
  • Planning and coordination of activities across many different levels within, and across internal and external teams.
  • Empathy for our customers, while protecting the interest of our company and its assets.
  • Organized and systematic, with great attention to detail.
  • Simultaneous management of many complex projects within a book of business.
  • Quick learner of medical terminology and practices and able to communicate those to others.
  • Excellent ability to organize, process and interpret data analytics and KPIs. Proven ability to provide clear, actionable recommendations for improvement based on the resulting data.
  • Excellent ability to perform with a professional demeanor while utilizing sound judgement and time management skills.
  • Professional attitude with a proven ability to navigate intense situations under pressure when they arise.
  • Work well autonomously while being a highly contributing member of the team, delivering results beyond expectations.
  • Proven ability to work with, connect to, and influence people internally and externally.
  • Strong writer and speaker: documents, presentations, webinars, and events.
  • Support Development/QA, SysOps, Onboarding, and other departments.

Ideally, You Would Also Have These
  • Successful track record working with online SaaS products and services.
  • Understanding of operations and day to day processes and procedures of typical SaaS environments
  • BA or BS degree
  • Experience in business operations.
  • Experience in the medical field, ideally physical therapy and/or billing.

Culture is at our Core
  • Service: Create Raving Fans
  • Accountability: F Up; Own Up
  • Attitude: Possess True Grit
  • Personality: Be Minty
  • Work Ethic: Be Rock Solid
  • Community Outreach: Give Back
  • Health and Wellness: Live Better
  • Resource Efficiency: Do Más With Menos

About Us
Here, we work hard-but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you're a can-do kinda person who loves to help Members win and enjoys working from just about anywhere-then you'll fit right in. We've got big plans, but we can't achieve them without you. Join us, and let's achieve greatness.
Company Perks
  • Ample Time Off for fun and rest
  • Work from nearly anywhere in the US
  • Time Off to make an impact through volunteering
  • Multiple Employee Resource Groups (ERGs)
  • Health, Dental, Vision, 401k, HSA, any many other benefits
  • Authenticity and Acceptance

At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks. While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience. Our aim is to provide equitable compensation that recognizes your unique skills and contributions. During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer. The initial hiring range for this position is: $70,000 - $80,000 as well as eligibility for variable compensation.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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