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Member Success Manager Jobs in Chicago, IL (NOW HIRING)

Reveal USA

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview ... As a member of Reveal's Customer Success team, you will build relationships, understand customer ...

Reveal

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview ... As a member of Reveal's Customer Success team, you will build relationships, understand customer ...

Reveal

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview ... As a member of Reveal's Customer Success team, you will build relationships, understand customer ...

Reveal Brainspace

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

Position:Customer Success Manager Reports To: Directorof CustomerSuccess Location:Chicago Job ... As a member of Reveal's Customer Success team, you will build relationships, understand customer ...

Reveal

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Reports To: Director of Customer Success Location: Chicago Job Overview ... As a member of Reveal's Customer Success team, you will build relationships, understand customer ...

HealthJoy

Customer Success Manager

Chicago, IL · On-site +1

We're continuing down the path of high growth and high impact, and this role is a key member of the ... As a Customer Success Manager , you'll lead a designated book of business aligned to HealthJoy ...

Applied Systems, Inc.

Customer Success Manager

Chicago, IL · On-site

$65K - $95K/yr

We're looking for a Customer Success Manager to join our Account Management team and manage strong ... The ideal team member will be hyper-focused on driving revenue growth through low cancellations and ...

Applied Systems, Inc.

Customer Success Manager

Chicago, IL · On-site

$65K - $95K/yr

We're looking for a Customer Success Manager to join our Account Management team and manage strong ... The ideal team member will be hyper-focused on driving revenue growth through low cancellations and ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Position Overview As the Client Success Manager, you'll serve as the face of Renalogic to assigned ... member support. * Ensure client information is entered and updated in relevant systems.

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Position Overview As the Client Success Manager, you'll serve as the face of Renalogic to assigned ... member support. * Ensure client information is entered and updated in relevant systems.

Rise25

Client Success Manager

Chicago, IL · Remote

Rise25 is looking for a Client Success Manager to be the primary client contact with Rise25 clients ... The right candidate will be a highly structured and process driven team member that can operate ...

SalesJack

Founding Customer Success Manager

Chicago, IL · On-site

We are looking to hire our first team member in customer success to help onboard our new customers ... Lead onboarding sessions for new accounts (sales managers, reps, admins) * Build playbooks, short ...

SalesJack

Founding Customer Success Manager

Chicago, IL · On-site

We are looking to hire our first team member in customer success to help onboard our new customers ... Lead onboarding sessions for new accounts (sales managers, reps, admins) * Build playbooks, short ...

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All JobsMember Success JobsMember Success Manager JobsMember Success Manager Jobs in Chicago, IL

Member Success Manager information

See Chicago, IL salary details

$33.5K

$85.6K

$144.2K

How much do member success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for member success manager in Chicago, IL is $85,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $102,000.00 per year, depending on experience, location, and employer.

What is a member success manager?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What are the key skills and qualifications needed to thrive as a member success manager?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a member success manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What are popular job titles related to Member Success Manager jobs in Chicago, IL?

For Member Success Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Member Success Manager jobs in Chicago, IL look for?

The top searched job categories for Member Success Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Member Success Manager jobs?

Cities near Chicago, IL with the most Member Success Manager job openings:

Member Success Manager jobs near you
Infographic showing various Member Success Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $85,568 per year, or $41.1 per hour.

Customer Success Manager

Reveal USA

Chicago, IL • On-site

$87K - $103K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description
Job Description
Position: Customer Success Manager
Reports To: Director of Customer Success
Location: Chicago
Job Overview
The Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities.
The ideal candidate has strong business acumen and empathy to place oneself in a "client's shoes," as well as demonstrated success within the eDiscovery or data forensics industries. Strong organization and time management skills are required to proactively manage and drive product adoption. Success criteria within the role will be tied to an ability to be a trusted client partner who can effectively identify and mitigate account risk and rally all levels of Reveal management to retain and ultimately increase our customers' usage of all Reveal products.
In this role, you will work closely with a highly collaborative team and have access to many colleagues who can help ensure timely and effective responses to clients. We operate on a mostly in office schedule, with team members working onsite four days per week with work from home Fridays. This role requires a regular in-office presence to support collaboration, training, and client service. Our office is conveniently located in the heart of Chicago with easy access to major public transportation lines.
Responsibilities & Duties
  • Work closely with clients to ensure successful onboarding onto the Reveal platform.
  • Ability to multi-task and proactively manage the needs of multiple accounts.
  • Communicate effectively with all levels of a customer's management team, instilling a sense of confidence in Reveal's ability to resolve application issues.
  • Understand customer health and proactively mitigate renewal risk.
  • Manage and drive customer escalations to completion.
  • Hold Quarterly Business Reviews with customers to discuss the relationship and gauge satisfaction.
  • Identify upsell opportunities to add revenue and employ strategies to drive additional product usage.
  • Track and report usage metrics and identify trends, risks, and opportunities.
  • Provide feature walkthroughs for the latest product releases.
  • Collaborate with internal teams to address customer challenges.
  • Establish and provide eDiscovery strategies and best practices using the Reveal platform.
  • Build and cultivate strong customer relationships.
  • Serve as the voice of the customer internally to influence the product roadmap and to ensure features meet customer needs.
  • Perform other duties as assigned to support team, department and organizational goals.
Characteristics
  • Driven, collaborative individual who is a team player.
  • Excellent organization and time management skills to handle multiple, competing demands.
  • Ability to quickly learn and understand technology.
  • Problem solver with strong attention to detail.
  • Excellent written and oral communication skills to manage expectations
Education & Experience
  • Bachelors' in technology (computer science, IT, etc.) or legal field (Paralegal, JD).
  • 3-5 years' experience in account management or consulting within eDiscovery, data forensics, or legal industry.
  • Reveal, Brainspace, ACEDS, or other eDiscovery certification(s).
  • Proven track record in Sales, Customer Success, or Support in Legal and/or eDiscovery technology.
  • Prior experience in collaborating with and building strong relationships with clients.
  • Project Management experience and/or PMP certification preferred.
Benefits and Perks including but not limited to:
  • 401k match program
  • Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)
  • Group Term Life Insurance and Voluntary Life Insurance option
  • Paid holidays
  • Paid vacation, sick, and personal days
  • FSA dependent care benefit
  • Childbirth recovery and bonding leave policies
  • Short and long-term disability benefits
  • Access to onsite gym and recreational area at our Chicago office
  • Friendly, collaborative, in-office work environment with ample opportunity for professional development.

For Illinois-based roles, the budgeted annual salary range is $87,550 to $103,000 plus participation in one of our sales commission plans. Compensation for this role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above.
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
Hiring Policy
Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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