Customer Success Manager, SLED
Rex, GA · On-site
Customer Success Manager Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new ...
Customer Success Manager, SLED
Rex, GA · On-site
Customer Success Manager Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new ...
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Quick apply
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager Location: Duluth, GA, US Barco is looking for a highly motivated and customer-focused professional to join our Control Rooms organization in the United States. This unique ...
New
Customer Success Manager Location: Duluth, GA, US Barco is looking for a highly motivated and customer-focused professional to join our Control Rooms organization in the United States. This unique ...
New
Customer Success Manager
$70K - $95K/yr
Customer Success Manager - First Customer Success Hire | Software Startup $70,000 - $95,000/year + Bonus Hybrid in Atlanta | Full-time HR Tech | SaaS | Customer Success About the Role Join our fast ...
Customer Success Manager
$70K - $95K/yr
Customer Success Manager - First Customer Success Hire | Software Startup $70,000 - $95,000/year + Bonus Hybrid in Atlanta | Full-time HR Tech | SaaS | Customer Success About the Role Join our fast ...
This unique role offers a progressive career path, starting with responsibility for managing customer implementation projects and evolving into a Customer Success Management position. In the initial ...
This unique role offers a progressive career path, starting with responsibility for managing customer implementation projects and evolving into a Customer Success Management position. In the initial ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure ...
New
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure ...
New
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening ...
Manager, Customer Success The Manager, Customer Success leads a team of Customer Success Managers accountable for the outcomes of enterprise customers. This leader owns the health, retention posture ...
Manager, Customer Success The Manager, Customer Success leads a team of Customer Success Managers accountable for the outcomes of enterprise customers. This leader owns the health, retention posture ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening ...
Manager, Customer Success The Manager, Customer Success leads a team of Customer Success Managers accountable for the outcomes of enterprise customers. This leader owns the health, retention posture ...
Manager, Customer Success The Manager, Customer Success leads a team of Customer Success Managers accountable for the outcomes of enterprise customers. This leader owns the health, retention posture ...
Manager, Customer Success The Manager, Customer Success leads a team of Customer Success Managers accountable for the outcomes of enterprise customers. This leader owns the health, retention posture ...
Manager, Customer Success The Manager, Customer Success leads a team of Customer Success Managers accountable for the outcomes of enterprise customers. This leader owns the health, retention posture ...
Manager, Customer Success Management
Atlanta, GA · On-site +1
Manager, Customer Success The Manager, Customer Success leads a team of Customer Success Managers accountable for the outcomes of enterprise customers. This leader owns the health, retention posture ...
Manager, Customer Success Management
Atlanta, GA · On-site +1
Manager, Customer Success The Manager, Customer Success leads a team of Customer Success Managers accountable for the outcomes of enterprise customers. This leader owns the health, retention posture ...
Manager, Customer Success The Manager, Customer Success leads a team of Customer Success Managers accountable for the outcomes of enterprise customers. This leader owns the health, retention posture ...
Manager, Customer Success The Manager, Customer Success leads a team of Customer Success Managers accountable for the outcomes of enterprise customers. This leader owns the health, retention posture ...
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Quick apply
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager
Atlanta, GA · On-site
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager
Atlanta, GA · On-site
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Manager Customer Success Manager information
What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?
To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.
What is a customer success manager?
A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.
How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?
A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.
What is the difference between Manager Customer Success Manager vs Customer Support Manager?
| Aspect | Manager Customer Success Manager | Customer Support Manager |
|---|---|---|
| Primary Focus | Building long-term customer relationships and ensuring product adoption | Handling customer inquiries, troubleshooting, and resolving issues |
| Required Skills | Customer relationship management, strategic planning, communication | Technical knowledge, problem-solving, communication |
| Work Environment | Proactive engagement, account management, cross-department collaboration | Reactive support, call centers, help desks |
| Industry Usage | Common in SaaS, tech, and subscription services | Widespread across various industries including retail and telecom |
The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.
What does a manager of customer success do?
A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.
What are the most commonly searched types of Customer Success Manager jobs in Georgia? The most popular types of Customer Success Manager jobs in Georgia are:
What are popular job titles related to Manager Customer Success Manager jobs in Georgia? For Manager Customer Success Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Manager Customer Success Manager jobs in Georgia look for? The top searched job categories for Manager Customer Success Manager jobs in Georgia are:
- Customer Success Manager
- Senior Technical Customer Success Manager
- Telecommute Junior Customer Success Manager
- Remote Dexcom Sales
- Night Shift Customer Success Manager Remote
- Scaled Customer Success Manager
- Customer Success Manager Europe
- Mis Manager
- Customer Success Manager Remote
- Entry Level Customer Success Manager
What cities in Georgia are hiring for Manager Customer Success Manager jobs? Cities in Georgia with the most Manager Customer Success Manager job openings:
Okta rating
9.8
Based on 5 frontline employees who took The Breakroom Quiz
3rd of 242 rated software companies
Job description
Customer Success Manager
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
The Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the SLED Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta's innovations, best practices, and capabilities with our valued customers' business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets.
About Okta
Sourced by ZipRecruiter
Industry
Software development
Company size
5,001 - 10,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2009