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Manager Customer Success Manager Jobs (NOW HIRING)

Blastpoint

Customer Success Manager

$80K - $110K/yr

As a Customer Success Manager, you'll partner with customers to understand their business objectives, define success, guide platform adoption, and ensure they realize measurable value from their ...

HealthJoy

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Chicago, Remote Come for the mission. Stay for the healthtech innovation. Let's keep things simple: we're a talented, hard-working, and compassionate team driving towards a ...

GBG Corporation

Customer Success Manager

Boston, MA · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our highest‑value customers across two distinct portfolios: Customer Success Manager - Enterprise

ProctorU Inc.

Manager, Customer Success

Mclean, VA · Remote

The Manager, Customer Success - Operations has primary responsibility for long-term success and retention of current partnerships by utilizing scaled customer success tactics to provide customer ...

New

Numerator

$66K - $87K/yr

The salary range for this job is $66,000 - $87,000/year + Bonus As a Customer Success Manager , you will own customer relationships after onboarding and ensure clients continue to realize value from ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

GBG

Customer Success Manager

Manchester, NH · On-site

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

GBG

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Canopy Works

Customer Success Manager

OR · Remote

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

Just Radon

Be Seen First

Customer Success Manager

Portland, OR · Remote

$20 - $37/hr

The Customer Success Manager plays a crucial role in fostering strong relationships with small business clients to ensure their satisfaction and long-term engagement with the company. As part of a ...

Oma Fertility

Customer Success Manager

Customer Success Manager Oma Fertility is seeking a Customer Success Manager to support a team of Care Advocates. This role will help drive customer acquisition and retention, with the goal of ...

Windward

Customer Success Manager

Washington, DC · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...

WellHive Holdings LLC

Customer Success Manager

Customer Success Manager Role Summary The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts, driving adoption of the WellHive platform and ensuring customers realize ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

Incident IQ

Customer Success Manager

Alpharetta, GA

Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary ...

Nue.io

Customer Success Manager

$140K - $160K/yr

Customer Success Manager Nue is the AI-powered revenue architecture platform that unifies CPQ, billing, and revenue lifecycle management into a single system. It enables companies to simplify complex ...

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Manager Customer Success Manager information

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$23K

$61.4K

$102.5K

How much do manager customer success manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for manager customer success manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

How much are customer success managers paid?

Customer Success Managers typically earn between $60,000 and $120,000 annually, depending on experience, location, and company size. Salaries can be higher in tech and SaaS industries, especially for those with specialized skills or certifications. Compensation often includes bonuses and benefits related to customer retention and satisfaction metrics.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

What is a Customer Success Manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies based on experience, location, and company size, but typically ranges from $60,000 to $120,000 annually in the United States. Senior CSMs or those in high-demand industries may earn higher compensation, often including bonuses and benefits. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

How does a Manager Customer Success Manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

Is a Customer Success Manager a manager?

A Customer Success Manager (CSM) is a role focused on maintaining customer relationships and ensuring satisfaction. While some CSMs may have team leadership responsibilities, the role itself is primarily customer-facing and does not always involve managing a team. The managerial aspect depends on the company's structure and the specific job level.

Do CSMs make good money?

Customer Success Managers (CSMs) typically earn a salary that ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many CSMs also receive performance bonuses and benefits, with higher earnings often linked to skills in communication, CRM tools, and client retention strategies.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

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What cities are hiring for Manager Customer Success Manager jobs? Cities with the most Manager Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
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What job categories do people searching Manager Customer Success Manager jobs look for? The top searched job categories for Manager Customer Success Manager jobs are:
Manager Customer Success Manager jobs near you
Infographic showing various Manager Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.
Customer Success Manager

Customer Success Manager

Blastpoint

Remote

$80K - $110K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

About BlastPoint
BlastPoint is a B2B data analytics startup located in the East Liberty neighborhood of Pittsburgh. We give companies the power to engage with customers more effectively by discovering the humans in their data and understanding customer journeys. Serving diverse industries including energy, finance, retail, and transportation, BlastPoint's Customer Intelligence Platform makes data accessible to business users so they can plan solutions to customer-facing challenges, from encouraging green behavior to managing customers' financial stress. Founded in 2016 by Carnegie Mellon Alumni, we are a tight-knit, forward-thinking team.
Why You Should Work for Us
  • Solve Challenging Problems: BlastPoint's platform incorporates cutting-edge approaches to geospatial data, psychographic clustering, data enrichment and a dynamic visualization environment, all at scale. We're working to break new ground by pulling insights from high-dimensional data. And we're pushing ourselves to try new and better ways to approach every step of our process.
  • Have An Impact: Small but mighty, BlastPoint's growth is due to big companies increasingly trusting us with supporting key decisions using their most sensitive data. What we do positively impacts the lives of millions of Americans (and beyond).
  • Make Positive Change in the World: Our solutions reduce paper consumption, help struggling families pay their bills, and promote clean energy. We also offer our platform for free to nonprofits and civic-oriented organizations.
  • Employee-Focused Culture: We support the individual needs of our team, offering schedule and work-from-home flexibility, health insurance, 401K, and three weeks of PTO. We also tailor growth opportunities, from skills training to industry conferences.
  • Equal Opportunity Employer: BlastPoint is committed to creating an inclusive and diverse workplace, ensuring equal employment opportunities for individuals regardless of race, color, religion, sex, national origin, age, disability, or genetics.
Our Values
Everybody matters
We beat expectations
Innovation built on a foundation
Cards on the table, always
"The smartest systems from the most
comprehensive data built by the best people"
Customer Success Manager
Salary Range: $80,000-$110,000
About BlastPoint
BlastPoint is a B2B data analytics startup located in Pittsburgh, PA. We believe better decisions lead to better outcomes for businesses and communities alike. BlastPoint helps organizations transform data into intelligence they can act on, driving thoughtful growth and real-world impact. We give companies the power to engage with customers more effectively by discovering the humans in their data and understanding customer journeys. Serving diverse industries including Utilities, Credit Unions, and financial institutions BlastPoint's Customer Intelligence Platform makes data accessible to business users so they can plan solutions to customer-facing challenges, from encouraging green behavior to managing customers' financial stress.
Why You Should Work for Us
  • Solve Challenging Problems: BlastPoint's platform incorporates cutting-edge approaches to geospatial data, psychographic clustering, data enrichment and a dynamic visualization environment, all at scale. We're working to break new ground by pulling insights from high-dimensional data. And we're pushing ourselves to try new and better ways to approach every step of our process.
  • Have An Impact: Small but mighty, BlastPoint's growth is due to big companies increasingly trusting us with supporting key decisions using their most sensitive data. What we do positively impacts the lives of millions of Americans (and beyond).
  • Make Positive Change in the World: Our solutions reduce paper consumption, help struggling families pay their bills, and promote clean energy. We also offer our platform for free to nonprofits and civic-oriented organizations.
  • Employee-Focused Culture: We support the individual needs of our team, offering schedule and work-from-home flexibility, health insurance, 401K, and three weeks of PTO. We also tailor growth opportunities, from skills training to industry conferences.
  • Equal Opportunity Employer: BlastPoint is committed to creating an inclusive and diverse workplace, ensuring equal employment opportunities for individuals regardless of race, color, religion, sex, national origin, age, disability, or genetics.
Core Values
Happy Meal Delight
Every Human Matters
Cards on the table, Always
Innovation Built on Foundation
About the Role
At BlastPoint, Customer Success is about helping utility and financial industry customers turn data into action and drive measurable business outcomes.
As a Customer Success Manager, you'll partner with customers to understand their business objectives, define success, guide platform adoption, and ensure they realize measurable value from their investment. You'll lead strategic conversations, facilitate business reviews, identify opportunities for growth, and serve as the primary point of contact throughout the post-sale customer journey.
This role is ideal for someone who enjoys solving problems, connecting ideas, and learning constantly. No two customers are alike, and success often comes from asking the right questions, synthesizing information quickly, and bringing thoughtful recommendations that help customers move their initiatives forward.
Your success will be measured not only by customer retention and growth, but by the trust you build, the outcomes you help customers achieve, and your ability to become a valued partner to both customers and internal teams.
Key Responsibilities
Strategic Customer Partnership:
  • Serve as the primary strategic partner and trusted point of contact for an assigned portfolio of customers.
  • Develop a deep understanding of each customer's business objectives, priorities, initiatives, and success metrics.
  • Build and maintain strong relationships across all levels of the organization, from day-to-day platform users to executive stakeholders.
  • Lead regularly scheduled strategic meetings to review progress, align priorities, remove obstacles, and maintain momentum toward customer goals.
  • Proactively guide customers toward achieving their objectives by connecting business priorities with platform capabilities, best practices, and actionable recommendations.
Adoption & Value Realization:
  • Participate in onboarding sessions, and lead product training, Executive Business Reviews, and strategic planning discussions that reinforce customer goals and long-term success.
  • Drive adoption through outcome-focused customer engagement, providing recommendations and workflow guidance aligned with each customer's business objectives.
  • Continuously monitor customer performance against established goals, platform adoption, and engagement metrics to identify trends, measure success, and proactively address declining performance before it becomes a risk.
  • Translate customer data, platform usage, and campaign performance into meaningful insights that demonstrate measurable business value and ROI.
  • Bring new ideas, industry perspectives, benchmarks, and actionable recommendations to every customer interaction - not just status check-ins.
Customer Growth & Retention:
  • Develop a strong understanding of BlastPoint's product offerings and how they work together to create greater value for customers.
  • Identify expansion opportunities and partner with Account Managers to support upsell and cross-sell initiatives aligned with customer priorities and business objectives.
  • Build and maintain success plans, action plans, and renewal readiness strategies that create transparency, accountability, and a shared understanding of goals and next steps.
  • Continuously monitor customer health, engagement, and success metrics to proactively identify risks and strengthen long-term partnerships.
  • Execute retention strategies and reinforce measurable value well before renewal conversations begin.
Communication & Operational Excellence:
  • Create clear, professional customer-facing documentation for business reviews, presentations, and strategic plans that communicate progress, recommendations, and measurable outcomes.
  • Maintain proactive, transparent communication that establishes clear expectations, ownership, and visibility into customer initiatives and success metrics.
  • Document customer priorities, action items, and strategic decisions to ensure alignment across internal and external stakeholders.
  • Partner closely with Customer Success Operations to continuously improve customer success processes, playbooks, and best practices to create a scalable and consistent customer experience.
Cross-Functional Partnership:
  • Represent the voice of the customer by sharing insights, feedback, performance trends, and business priorities with Product, Engineering, Data Science, Sales, Marketing, and Expansion teams.
  • Coordinate cross-functional efforts to resolve critical customer issues while maintaining proactive, transparent communication throughout the process.
  • Actively participate in feedback loops with Product, Engineering, and Expansion teams to translate customer insights into product enhancements and an improved customer experience.
  • Advocate for scalable product enhancements, process improvements, and customer success initiatives based on customer feedback and observed trends.
Qualifications
We're looking for someone who is proactive, intellectually curious, and energized by helping customers achieve meaningful business outcomes. The strongest candidates are relationship builders who think strategically, communicate effectively, and take ownership of solving complex problems.
You should be able to:
  • Build credibility and trust with stakeholders ranging from day-to-day users to executive leadership.
  • Navigate ambiguity by gathering information, connecting ideas, and translating insights into clear, actionable recommendations.
  • Use customer data, business context, and performance trends to identify opportunities, anticipate risks, and drive measurable outcomes.
  • Manage multiple customer relationships and competing priorities while maintaining a high level of organization, responsiveness, and attention to detail.
  • Operate independently, proactively identifying opportunities and moving initiatives forward with limited direction.
  • Thrive in a collaborative, fast-paced environment where priorities evolve and continuous improvement is expected.
Requirements
  • Bachelor's degree or equivalent experience.
  • 3-5+ years of experience in Customer Success, Account Management, or another customer-facing role, preferably within a B2B SaaS or technology organization.
  • Experience managing a portfolio of customer relationships across different stages of the customer lifecycle while balancing recurring engagements and strategic initiatives.
  • Experience creating and delivering Executive Business Reviews, strategic presentations, success plans, or customer-facing recommendations.
  • Demonstrated ability to analyze customer data and performance metrics to develop actionable insights and tell compelling, data-driven stories.
  • Willingness to travel periodically for customer meetings, conferences, and company All-Hands events (approximately twice per year within the U.S.).
Preferred Qualifications
  • Experience working in a startup or high-growth environment.
  • Experience supporting B2B SaaS customers within regulated or data-driven industries such as utilities, financial services, or analytics.
  • Proficiency with collaboration and productivity tools such as Google Workspace, HubSpot, Asana, Slack, Canva, Excel, Sheets, or similar platforms.
  • Experience independently learning new technologies and business domains while translating complex concepts into practical customer guidance.
Benefits & Perks:
  • Competitive compensation
  • $500 home office stipend
  • Medical, dental, and vision insurance
  • Flexible, work-life balance culture
  • Three weeks of paid vacation
  • 11 paid company holidays
  • Unlimited sick time
  • 401(k) retirement plan

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