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Freelance Customer Success Manager Jobs (NOW HIRING)

GBG

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

Canopy Works

Customer Success Manager

OR · Remote

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

Case Status

Customer Success Manager

Charleston, SC

Customer Success Manager Reports to: Customer Success Team Manager Organization: Customer Success We're looking for a high-energy Customer Success Manager (CSM) to be the champion of our Enterprise ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

Chartbeat, Inc.

Customer Success Manager

New York, NY

$100K - $125K/yr

About the Role The Customer Success Manager, FatTail, is responsible for ensuring high levels of customer satisfaction, retention, and commercial expansion across the North America FatTail customer ...

GBG

Customer Success Manager

Atlanta, GA

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager. Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth. Join ECAM as a ...

GBG

Customer Success Manager

Manchester, NH · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our highest‑value customers across two distinct portfolios: Customer Success Manager - Enterprise

Dotdigital

Customer Success Manager

NY · On-site +1

As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients. This role provides ...

Canopy Works

Customer Success Manager

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site +1

As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

Zift Solutions

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Recruiting Manager: Vice President Customer Success Department: Customer Success Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr is looking for ...

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All JobsFreelance Customer Success Manager Jobs

Freelance Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do freelance customer success manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for freelance customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

Can you make 10k a month freelancing?

A Freelance Customer Success Manager can potentially earn $10,000 or more per month depending on factors such as experience, client base, project scope, and rates charged. Building a strong portfolio, developing specialized skills, and establishing long-term client relationships can help increase earning potential. However, income varies widely and achieving this level requires consistent effort and strategic positioning in the freelance market.

How to make 2000 a week working from home?

A Freelance Customer Success Manager can earn $2,000 weekly by building a strong client base, offering specialized services, and setting competitive rates. Success depends on experience, communication skills, and the ability to manage multiple clients efficiently, often requiring remote collaboration tools and a flexible schedule.

What are some of the unique challenges Freelance Customer Success Managers face compared to those in traditional full-time roles?

Freelance Customer Success Managers often navigate multiple client accounts simultaneously, each with its own expectations, communication styles, and success metrics. Unlike full-time roles, freelancers must proactively build client trust and establish processes without the backing of a single, established organization or dedicated team. Managing time effectively and balancing varied workloads is essential, as is quickly adapting to different company cultures and workflow systems. However, this flexibility also allows freelancers to choose projects that match their expertise, build a diverse portfolio, and expand their network in the customer success industry.

What are the key skills and qualifications needed to thrive in the Freelance Customer Success Manager position, and why are they important?

To thrive as a Freelance Customer Success Manager, you need a strong foundation in client relationship management, account support, onboarding processes, and a deep understanding of customer lifecycle strategies, often supported by a bachelor’s degree or relevant experience. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and occasionally certifications like Customer Success Manager (CCSM), are highly valuable. Outstanding communication, problem-solving abilities, and self-motivation are key soft skills that set top freelance professionals apart. These competencies are crucial for independently managing diverse client needs and ensuring high satisfaction in a flexible, self-directed work environment.

Can you be a freelance customer success manager?

Yes, a customer success manager can work as a freelancer by offering their services independently to multiple clients. Freelance customer success managers typically need strong communication skills, industry knowledge, and familiarity with customer relationship management (CRM) tools. They often set their own schedules and may require relevant experience or certifications in customer success or account management.

How to make $1000 a week remote?

A freelance Customer Success Manager can earn $1000 or more weekly by securing multiple clients, providing high-value support, and leveraging skills in communication and problem-solving. Building a strong online presence, using platforms like LinkedIn or Upwork, and maintaining consistent client relationships are essential for reaching this income level.

What is a Freelance Customer Success Manager job?

A Freelance Customer Success Manager (CSM) helps businesses retain and grow their customer relationships on a contract basis. They work to ensure clients achieve their desired outcomes by providing onboarding, support, and strategic guidance. Unlike in-house CSMs, freelancers offer flexibility and specialized expertise without long-term commitments. Their responsibilities may include managing accounts, analyzing customer feedback, and optimizing user experiences to drive retention and satisfaction.

More about Freelance Customer Success Manager jobs
What cities are hiring for Freelance Customer Success Manager jobs? Cities with the most Freelance Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
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Freelance Customer Success Manager jobs near you
Infographic showing various Freelance Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

GBG

Atlanta, GA • On-site

Full-time

Posted 28 days ago

Job description

Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
Customer Success Team
At GBG, we go beyond delivering products, we partner with our customers to help them grow with confidence. Our Customer Success team sits at the heart of that mission, acting as the connective tissue between our customers, our solutions, and our internal teams.
This is an exciting opportunity to join Customer Success at a formative stage and help shape how GBG scales customer engagement, value realization, and long-term partnerships. We believe that healthy customers are growing customers, and achieving that means:
  • Deeply understanding our customers' goals and quantifying how GBG helps them succeed
  • Bringing curiosity to customer challenges and business strategies
  • Building trusted relationships across multiple levels within customer organizations
  • Partnering cross-functionally at GBG to advocate for customer needs
  • Challenging both customers and ourselves to innovate and drive meaningful growth

You'll be part of a collaborative, forward-thinking team that values ownership, curiosity, and customer advocacy.
The Role - Customer Success Managers
We are hiring two Customer Success Managers to support our highest-value customers across two distinct portfolios:
Customer Success Manager - Enterprise
  • Manage a portfolio of 25-30 enterprise accounts
  • Focus on scalable engagement, retention, and expansion
  • Balance strategic conversations with operational execution

Customer Success Manager - Strategic
  • Manage a small portfolio of 5-7 strategic accounts
  • Work with high-volume, high-complexity customers
  • Deliver deeply consultative, high-touch engagement with significant executive visibility

In both roles, you will serve as a strategic partner from contract signature through onboarding, adoption, value realization, renewal, and growth. You will collaborate closely with Sales, Customer Growth, Onboarding, Product, and Support to ensure customers achieve their business objectives through GBG's solutions.
These roles are ideal for customer-centric leaders who thrive in complex environments, enjoy influencing outcomes, and want to play a meaningful role in long-term customer and company growth.
What you will do
  • Own base revenue retention across your assigned portfolio, proactively managing renewals and long-term account health
  • Build and maintain trusted relationships with stakeholders across operational, technical, and executive levels
  • Measure and monitor customer health, usage, and risk signals; create and execute success or recovery plans as needed
  • Lead high-impact customer engagements, including executive business reviews, account planning, and renewal discussions
  • Identify and articulate new customer challenges and collaborate with Customer Growth and Sales teams to surface expansion opportunities (CSQLs)
  • Develop deep expertise in GBG's solutions and clearly demonstrate how they support customer business outcomes
  • Guide customers through best-practice product adoption aligned with their goals and regulatory requirements
  • Analyze usage trends, volumes, and performance data to identify anomalies, risks, or optimization opportunities
  • Partner closely with Support and Product teams to resolve issues, surface trends, and influence roadmap priorities
  • Operate cross-functionally to advocate for customers and drive alignment across GBG
  • Continuously identify opportunities to improve efficiency, scalability, and the overall customer experience
  • Leverage emerging technologies, including AI and automation, to enhance engagement and value delivery

Note: Strategic CSMs will spend more time in executive-level engagement, complex escalations, and high-volume operational oversight, while Enterprise CSMs will focus on portfolio-level impact, scalability, and growth across a broader customer set.
Requirements
Skills we are looking for
  • Proven experience in customer-facing roles supporting enterprise and/or strategic accounts
  • Strong ability to manage senior-level and executive customer relationships
  • Track record of driving customer retention, adoption, and long-term value realization
  • Experience leading executive business reviews, renewal discussions, and account planning
  • Strong analytical skills with the ability to translate data into clear, compelling success stories
  • Comfort working cross-functionally in a fast-paced, matrixed organization
  • Proactive, solutions-oriented mindset with strong ownership and follow-through
  • Deep curiosity about product capabilities and applying them to complex customer challenges
  • Ability to operate effectively in ambiguity with an entrepreneurial, adaptable approach
  • Interest in leveraging automation, AI, and scalable processes to improve customer outcomes
  • Familiarity with tools such as Salesforce, Microsoft Office, Power BI or Tableau, Gong, and Customer Success platforms
  • Experience in identity verification, fraud prevention, or related industries such as fintech, banking, gaming, lending, insurance, retail, or technology is a strong plus

Benefits
To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

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