Customer Success Manager
Kalamazoo, MI · On-site
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
Kalamazoo, MI · On-site
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
Kalamazoo, MI · On-site
$80K - $85K/yr
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
Kalamazoo, MI · On-site
$80K - $85K/yr
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
Ann Arbor, MI · On-site
$70 - $90/hr
SUMMARY The Customer Success Manager is responsible for leading and developing a high‑performing Customer Success team focused on delivering exceptional customer experiences, customer retention ...
Customer Success Manager
Ann Arbor, MI · On-site
$70 - $90/hr
SUMMARY The Customer Success Manager is responsible for leading and developing a high‑performing Customer Success team focused on delivering exceptional customer experiences, customer retention ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Customer Success Manager
Ann Arbor, MI · On-site
SUMMARY The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention, and ...
Quick apply
Customer Success Manager
Ann Arbor, MI · On-site
SUMMARY The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention, and ...
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Customer Success Manager
Ann Arbor, MI · On-site
SUMMARY The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention, and ...
Customer Success Manager
Ann Arbor, MI · On-site
SUMMARY The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention, and ...
Customer Success Manager
Ann Arbor, MI · On-site
SUMMARY The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention, and ...
Customer Success Manager
Ann Arbor, MI · On-site
SUMMARY The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention, and ...
Customer Success Manager
Ann Arbor, MI · On-site
Customer Success Manager Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project ...
Customer Success Manager
Ann Arbor, MI · On-site
Customer Success Manager Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project ...
Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire customers using our ...
Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire customers using our ...
Customer Success Manager
Ann Arbor, MI · On-site
Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire customers using our ...
Customer Success Manager
Ann Arbor, MI · On-site
Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire customers using our ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Program Manager We're redefining how robots are deployed. Our platform enables users to simulate, test, and optimize entire robotic systems in parallel. By removing the barriers that ...
New
Customer Success Manager
Detroit, MI · On-site
Customer Success Program Manager We're redefining how robots are deployed. Our platform enables users to simulate, test, and optimize entire robotic systems in parallel. By removing the barriers that ...
New
Customer Success Manager
Detroit, MI · On-site
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...
Customer Success Manager
Detroit, MI · On-site
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...
Customer Success Manager
Detroit, MI · On-site
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...
Customer Success Manager
Detroit, MI · On-site
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...
Customer Success Manager
Detroit, MI · On-site
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...
Quick apply
Customer Success Manager
Detroit, MI · On-site
We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...
Customer Success Manager
Detroit, MI · On-site
$95 - $125/hr
Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities * Collaborate closely with Sales, Product Development, and Customer Success ...
Customer Success Manager
Detroit, MI · On-site
$95 - $125/hr
Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities * Collaborate closely with Sales, Product Development, and Customer Success ...
Customer Success Manager
Detroit, MI · On-site
The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a practitioner's lens to align account strategy with business outcomes. The ...
Customer Success Manager
Detroit, MI · On-site
The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a practitioner's lens to align account strategy with business outcomes. The ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day ...
Customer Success Manager Edtech information
What is a customer success manager edtech?
A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.
What does a customer success manager edtech do?
A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.
What are the key skills and qualifications needed to thrive as a customer success manager edtech?
To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.
What are popular job titles related to Customer Success Manager Edtech jobs in Michigan?
For Customer Success Manager Edtech jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Edtech jobs in Michigan look for?
The top searched job categories for Customer Success Manager Edtech jobs in Michigan are:
- Overnight Virtual Customer Success Manager
- Senior Customer Success Manager
- Weekend Customer Success Manager
- Account Success Manager
- Associate Customer Success Manager
- Customer Success Advisor
- Urgently Hiring Senior Customer Success Manager
- Founding Customer Success Manager
- Sr Customer Success Manager
- Graduate Customer Success Manager
What cities in Michigan are hiring for Customer Success Manager Edtech jobs?
Cities in Michigan with the most Customer Success Manager Edtech job openings:
Other
Retirement, PTO
Re-posted 7 days ago
Job description
Level Data Career Opportunity: Customer Success Manager, State Implementations
Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.
About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.
The Company is supported by a fully remote workforce.
Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:
Benefits
All positions are subject to background evaluations and a pre-employment drug screening.
Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.
About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.
The Company is supported by a fully remote workforce.
Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:
- GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
- Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
- SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.
- Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
- Proven track record of achieving GRR and NRR targets
- Experience working with state-level education systems or large-scale data environments
- Familiarity with SaaS implementation and maintenance processes
- Meaningful Impact: Your work directly influences education outcomes.
- Collaborative Culture: We value teamwork, transparency, and shared success.
- Professional Growth: Opportunities to learn, lead, and make a difference.
- Flexible Work Environment: Embrace remote work, with occasion travel.
Benefits
- Unlimited vacation
- 4% 401k Match
- Competitive Healthcare
All positions are subject to background evaluations and a pre-employment drug screening.
About Level Data
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Kalamazoo, MI, US
Year founded
2007