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Director Customer Success Manager Remote Jobs (NOW HIRING)

Arcoro

Customer Success Manager - Remote

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Stryker

Customer Success Manager (Remote)

$116K - $193K/yr

Customer Success Manager Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker ...

New

Stryker

Customer Success Manager (Remote)

$116K - $193K/yr

Customer Success Manager Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker ...

New

Stryker

Customer Success Manager (Remote)

$116K - $193K/yr

Customer Success Manager Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker ...

New

Stryker

Customer Success Manager (Remote)

$116K - $193K/yr

Customer Success Manager Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker ...

New

Neumo Group LLC.

Customer Success Manager (Remote)

Customer Success Manager As a member of the Customer Success team, you are responsible for delivering end-to-end renewal execution through partnership with our Business Unit (BU) leads and the ...

Neumo Group LLC.

Customer Success Manager (Remote)

Customer Success Manager As a member of the Customer Success team, you are responsible for delivering end-to-end renewal execution through partnership with our Business Unit (BU) leads and the ...

Infor

Director, Customer Success

US-Remote Description The Director of Customer Success is responsible for leading a team of 8 ... Experience in Customer Success & Account Management with Strategic / Enterprise accounts.

Formations

Customer Success Manager (Remote)

$68/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

About the Role As a Customer Success Manager at Formations, you own your book of business. A portfolio of self-employed professionals will rely on you as their primary point of contact and trusted ...

Formations Corp

Customer Success Manager (Remote)

Kirkland, WA · On-site +1

$68/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

About the Role As a Customer Success Manager at Formations, you own your book of business. A portfolio of self-employed professionals will rely on you as their primary point of contact and trusted ...

Nevis

Customer Success Manager - Remote

  • Medical

Nevis Customer Success Manager Nevis is building the world's first AI wealth management platform. In just 9 months, Nevis has grown to have over $50 billion of assets under management on its platform ...

MasterCard

Director, Customer Success

Purchase, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of Customer Success for Small and Medium Enterprise is a key leadership role ... This role manages strategic financial institutions, fintechs, digital partners, processors and ...

Salesforce, Inc.

Director, Customer Success Management

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We expect our next Director, Customer Success Manager to exhibit each of these characteristics: * Get it Done - Drives processes that scale. Challenges the organization to think with a beginner ...

New

Nevis

Customer Success Manager - Remote

  • Medical

The Role We are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our products. In this role, you will act as the human interface between our ...

Mural Health

Director Customer Success

This isn't a traditional account management position. Yes, you'll own the health and growth of our ... Remote US Reports To: SVP of Customer Experience You will: Lead and Grow the Customer Success Team:

SimpliGov LLC

Customer Success Manager

Sacramento, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... Maintain up‑to‑date knowledge of SimpliGov features to provide accurate guidance and direct ...

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Director Customer Success Manager Remote information

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$38.5K

$121.4K

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How much do director customer success manager remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director customer success manager remote in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.
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Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Customer Success Manager - Remote

Arcoro

Remote

$70K - $90K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Why Arcoro?
Want to work with a solid company that's transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you'll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.
At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer's daily lives.
About the Job:
The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely with Account Management by identifying organic opportunities for further expansion and adoption of Arcoro products and services.
In addition, the Customer Success Manager owns the full renewal process and motion-including renewal conversations, pricing alignment, and booking-ensuring a seamless and value-driven experience for the customer.
Finally, the Customer Success Manager serves as the Customer's advocate within Arcoro, driving timely resolutions and holding internal teams accountable to deliver an exceptional overall experience. This position will be fully remote.
What you will be doing:
  • Proactively maintain high levels of customer engagement and satisfaction, with a focus on increasing adoption, ensuring retention, and minimizing churn risk
  • Own and execute the end-to-end renewal process, including leading renewal conversations, aligning on pricing, and successfully booking renewals
  • Use a customer-centric approach to identify indicators of churn before they occur
  • Conduct regular check-in calls with value-based messaging, along with Quarterly Business Reviews to provide in-depth analysis of engagement and opportunities with Arcoro products and services
  • Identify organic opportunities for adoption and expansion, and conduct warm lead passes to the Account Management team to close additional revenue opportunities
  • Serve as the Customer's advocate within Arcoro by ensuring timely resolution of issues or escalations; leverage leadership when appropriate and quarterback issues across the organization as needed
  • Maintain a deep understanding of customer needs, their business, our product fit, and industry-specific knowledge related to HR, benefits, compliance, etc.
  • Maintain a deep understanding of the Arcoro suite of products and services, including strengths, weaknesses, opportunities, and workarounds to ensure an optimal experience
  • Understand organizational structures within the assigned book of business, including Decision Makers, Influencers, Champions, and Detractors who may impact adoption, expansion, or retention
  • Meet goals for logo and revenue retention metrics, renewal performance, qualified or closed lead passes, and other KPIs
Must Haves:
  • Minimum 2 years in a customer-facing role within a SaaS or HCM software company required
  • Bachelor's degree or equivalent relevant work experience required
  • Strong verbal and written communication skills
  • Ability to take initiative, multitask, and manage time effectively
  • Ability to leverage internal partners to drive favorable customer outcomes
  • Ability to identify opportunities for growth and adoption
  • Ability to identify and mitigate indicators of churn risk
  • Ability to foster collaborative partnerships across the organization
Perks and Benefits:
  • Competitive salary
  • 401(k) with Company match
  • Medical/Dental/ Vision, STD/LTD, Life Insurance
  • Flexible PTO and Company-paid holidays
  • Remote/Hybrid Work

Salary Range:
$70,000-$90,000 DOE
About the Company
A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro's flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.
Arcoro is a Fair and Equal Opportunity Employer
Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Arcoro is proud to be an Equal Opportunity Employer.

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