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Director Customer Success Manager Remote Jobs (NOW HIRING)

GitLab

Customer Success Manager - East

... with direct customer engagement. * Ability to understand and discuss Git, common branching ... As a globally distributed, all-remote team, we collaborate asynchronously with Product Management ...

Versaterm

Director, Customer Success

OR · On-site +1

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ...

Cloud Range

Customer Success Manager

Nashville, TN · Remote

Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to ...

NRC Health

Director, Customer Success

Lincoln, NE · On-site +1

$120K - $162K/yr

What you will do As a Director, Customer Success, you will lead a team of Customer Success Managers and Account Coordinators to provide exceptional customer service with high quality delivery, which ...

Cypress HCM

Customer Success Manager

DE · Remote

Remote (EST | CST) Employees : 50| Team Size: 3-5 Industry: SaaS Reporting To: Director of Customer Success Seeking an experienced Customer Success Manager to join our expanding team. We're seeking ...

Prudentia Sciences

Director, Customer Success

The Opportunity We're looking for a Director of Customer Success to manage and scale a portfolio of strategic biopharma accounts. You'll own commercial outcomes for Top 25 biopharma customers ...

Versaterm

Director, Customer Success

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ...

DeepJudge

Customer Success Manager (Remote-USA)

New York, NY · On-site +1

$125K - $175K/yr

Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a ... Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a ...

proteanTecs

Director, Customer Success

Santa Clara, CA · On-site +1

We are looking for a Director of Customer Success who combines deep semiconductor expertise with ... Manage cross-functional engagements including FAE, Sales, Business Development, Marketing, and R&D ...

GitLab

Customer Success Manager - East

... with direct customer engagement. * Ability to understand and discuss Git, common branching ... As a globally distributed, all-remote team, we collaborate asynchronously with Product Management ...

BEHAVIORALLY INC

Director, Customer Success

Skokie, IL · Remote

$100K - $130K/yr

Director of Customer Success Why This Role is Exciting At Behaviorally, you'll do more than lead ... Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

The Company is supported by a fully remote workforce.Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship ...

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Director Customer Success Manager Remote information

See salary details

$38.5K

$121.4K

$179K

How much do director customer success manager remote jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director customer success manager remote in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

More about Director Customer Success Manager Remote jobs

What cities are hiring for Director Customer Success Manager Remote jobs?

Cities with the most Director Customer Success Manager Remote job openings:

What are the most commonly searched types of Customer Success Manager Remote jobs?

The most popular types of Customer Success Manager Remote jobs are:

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The top searched job categories for Director Customer Success Manager Remote jobs are:

Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Customer Success Manager - East

GitLab

Remote

Full-time

Re-posted 13 days ago

Job description

An overview of this role

As a Customer Success Manager, you'll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You'll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices. In this role, you'll connect customer goals with GitLab capabilities, lead workshops and Centers of Excellence efforts, and translate product usage data into clear, actionable recommendations for both customers and GitLab account teams. You'll collaborate closely with Product Management, Engineering, Sales, and Professional Services, with success in your first year measured by customer satisfaction, retention, and the strength of the strategic relationships you build.

What you'll do
  • Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
  • Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
  • Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
  • Measure and monitor customers' progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.
  • Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.
  • Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed.
  • Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.
What you'll bring
  • Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
  • Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
  • Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
  • Knowledge of the software development lifecycle, including typical development pipelines and tooling.
  • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
  • Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.
  • Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.
  • Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships.
About the team

The Customer Success Management team at GitLab works with customers across regions to drive adoption of the GitLab DevSecOps platform, measure and communicate outcomes, and build long-term advocacy. As a globally distributed, all-remote team, we collaborate asynchronously with Product Management, Engineering, Sales, Professional Services, and other groups to connect customer needs with GitLab's product and services. We focus on helping our customers establish GitLab best practices, including Centers of Excellence, and on turning usage data into actionable insights that support strategic and technical objectives.

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