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Director Customer Success Manager Remote Jobs (NOW HIRING)

Abnormal

Senior Director, Customer Success

This leader will oversee a high-performing team of regional Directors and Managers who lead teams of Customer Success Managers, responsible for driving retention, adoption, and expansion across some ...

Trivium

Customer Success Manager

Los Angeles, CA · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

StarTech.com

Customer Success Manager

PA · Remote

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales ... Remote work environments. * Continuous use of a multi-monitor workstation with frequent video ...

Perseus Group

Senior Customer Success Manager

$99K - $121K/yr

Senior Customer Success Manager Remote US Overview: TUNE, part of the Andromeda operating group ... Assisting the Director of Customer Success with training and support of Customer Success Managers

Revionics LLC

Sr Director Customer Success

This role provides leadership and operational oversight for a team of Customer Success Directors, Managers, and Price Strategists, ensuring consistent execution of customer strategy, renewal ...

StarTech.com

Customer Success Manager

FL · Remote

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales ... Remote work environments. * Continuous use of a multi-monitor workstation with frequent video ...

StarTech.com Ltd.

Customer Success Manager

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales ... Remote work environments. * Continuous use of a multi-monitor workstation with frequent video ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

Pavago

Customer Success Manager

Customer Success Manager (CSM / Account Manager, SaaS, Renewals & Growth) - Remote U.S. Hours ... Direct ownership of revenue retention + growth * High-impact role across product, sales, and ...

Trivium

Customer Success Manager

Los Angeles, CA · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

... direct contact with clients. The new Customer Success Manager will work alongside the team in ... Hybrid working environment: remote work and working from the office; our office will be set in Kiln ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

Trivium

Customer Success Manager

Chicago, IL · On-site +1

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

AxisCare

Customer Success Manager

Waco, TX · Remote

Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and growing our relationships with high ...

Perseus Group

Senior Customer Success Manager

$99K - $121K/yr

Senior Customer Success Manager Remote US Overview: TUNE, part of the Andromeda operating group ... Assisting the Director of Customer Success with training and support of Customer Success Managers

Impartner, Inc.

Customer Success Manager

The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client ... Channel marketing expertise is preferred Job Location While this is a 100% Remote position, we ...

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Director Customer Success Manager Remote information

See salary details

$38.5K

$121.4K

$179K

How much do director customer success manager remote jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director customer success manager remote in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

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Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Senior Director, Customer Success

Abnormal

Remote

Full-time

Posted 17 days ago

Job description

About the Role

Abnormal AI is looking for an experienced Senior Director of Customer Success to lead our Enterprise Customer Success organization across the Americas (AMER). This leader will oversee a high-performing team of regional Directors and Managers who lead teams of Customer Success Managers, responsible for driving retention, adoption, and expansion across some of our largest global customers.

As a key member of the Customer Success leadership team, you'll shape the strategy for how we engage and retain enterprise customers, strengthen executive relationships, and scale customer outcomes in partnership with Product, Engineering, and Sales. The ideal candidate brings deep experience in SaaS account management, a proven ability to build and inspire teams, and a passion for helping customers realize measurable value from enterprise-grade security technology. The role will report directly to the global VP of CS.

What you will do 
  • Lead and develop the Enterprise Customer Success team across AMER, including multiple levels of leadership (Directors and Managers).
  • Drive customer retention, satisfaction, and expansion across a large, complex enterprise customer base.
  • Establish and execute the Enterprise Customer Success strategy, ensuring alignment with company goals and operational excellence. This includes further refining our segmented motions within Enterprise, including for government and Strategics/Majors customers.
  • Partner cross-functionally with Sales, Renewals, Support, and Product to ensure seamless customer experiences and maximize lifetime value.
  • Build and maintain executive relationships with strategic customers to understand business objectives and guide long-term success. Take an active, customer-facing role in escalations and customer issue resolution where needed.
  • Implement scalable success planning, executive business reviews, and value realization frameworks tailored to enterprise customers.
  • Use data-driven insights to improve customer health, forecast retention risk, and guide proactive engagement.
  • Coach and mentor CS leaders to build high-performing teams that deliver measurable impact and operate with accountability.
  • Represent the customer voice across the organization, influencing product direction and go-to-market priorities.
  • Travel up to 25% to meet with key customers and internal teams.
Must Haves 
  • 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership within a B2B SaaS environment; 5+ years leading large or multi-level teams.
  • Proven success managing Enterprise or Global customers, ideally in the cybersecurity, email security, or infrastructure SaaS space.
  • Strong business acumen and ability to partner with senior executives at Fortune 500 organizations.
  • Demonstrated ability to scale teams and processes in a high-growth environment.
  • Experience driving retention and expansion strategies through data, systems, and strong cross-functional collaboration.
  • Exceptional communication, executive presence, and relationship management skills.
  • Strategic thinker who thrives in ambiguity and acts with ownership and urgency.
  • Understanding of renewals and expansion motions in partnership with Renewal Management / Sales.
  • Experience building and operationalizing impactful AI-driven processes for post sales functions
Nice to Have 
  • Experience in email security, cybersecurity, or enterprise infrastructure software.
  • Familiarity with API-based SaaS solutions and cloud-native architectures.
  • Prior experience leading global or multi-regional teams in a high-velocity SaaS company.

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