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Director Customer Success Manager Remote Jobs (NOW HIRING)

Versaterm

Director, Customer Success

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ...

NRC Health

Director, Customer Success

Lincoln, NE · On-site +1

$120K - $162K/yr

What you will do As a Director, Customer Success, you will lead a team of Customer Success Managers and Account Coordinators to provide exceptional customer service with high quality delivery, which ...

Liveops

Director, Customer Success

This is not an operations management role. Instead, this position focuses on strategic partnership ... For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human ...

Prudentia Sciences

Director, Customer Success

The Opportunity We're looking for a Director of Customer Success to manage and scale a portfolio of strategic biopharma accounts. You'll own commercial outcomes for Top 25 biopharma customers ...

proteanTecs

Director, Customer Success

Santa Clara, CA · On-site +1

We are looking for a Director of Customer Success who combines deep semiconductor expertise with ... Manage cross-functional engagements including FAE, Sales, Business Development, Marketing, and R&D ...

GitLab

Customer Success Manager

... with direct customer engagement. * Ability to understand and discuss Git, common branching ... As a globally distributed, all-remote team, we collaborate asynchronously with Product Management ...

Boutique Recruiting

Customer Success Manager

$70K - $80K/yr

Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success ... Fully remote work environment If you are a driven customer success professional who wants to build ...

BEHAVIORALLY INC

Director, Customer Success

Skokie, IL · Remote

$100K - $130K/yr

Director of Customer Success Why This Role is Exciting At Behaviorally, you'll do more than lead ... Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent ...

DeepJudge

Customer Success Manager (Remote-USA)

$125K - $175K/yr

Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a ... Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a ...

DeepJudge

Customer Success Manager (Remote-USA)

New York, NY · On-site +1

$125K - $175K/yr

Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a ... Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a ...

Perseus Group

Senior Customer Success Manager

$99K - $121K/yr

Senior Customer Success Manager Remote US Overview: TUNE, part of the Andromeda operating group ... Assisting the Director of Customer Success with training and support of Customer Success Managers

StarTech.com Ltd.

Customer Success Manager

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales ... Remote work environments. * Continuous use of a multi-monitor workstation with frequent video ...

StarTech.com

Customer Success Manager

PA · Remote

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales ... Remote work environments. * Continuous use of a multi-monitor workstation with frequent video ...

Revionics LLC

Sr Director Customer Success

This role provides leadership and operational oversight for a team of Customer Success Directors, Managers, and Price Strategists, ensuring consistent execution of customer strategy, renewal ...

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Director Customer Success Manager Remote information

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$38.5K

$121.4K

$179K

How much do director customer success manager remote jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director customer success manager remote in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.
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Cities with the most Director Customer Success Manager Remote job openings:

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Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director, Customer Success

Versaterm

Remote

Full-time

Re-posted 18 days ago

Job description

The Company
Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem - dispatch, law enforcement, forensics, courts, and beyond. We've grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes moments.
When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for over four decades.
AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it.
This work attracts a specific kind of person - someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real.
The Role
The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time. This role is accountable for building and scaling a high-performing Customer Success organization operating under a "One Account, One Owner" model, with clear ownership of customer outcomes across Strategic, Enterprise, State, and Transactional accounts.
The Director defines how Customer Success operates-establishing engagement models, operating cadence, and cross-functional alignment-while ensuring consistent execution across the core pillars of Strategic Engagement, Adoption, Expansion, and Retention. The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing to deliver a seamless and scalable customer experience.
This job posting is being used to fill an existing vacancy.
What You Do
Customer Success Strategy & Execution
  • Execute Customer Success strategies across all customer segments, ensuring alignment to company growth and retention objectives.
  • Establish standardized customer lifecycle motions, including success planning, business reviews, adoption programs, and renewal readiness.
  • Ensure a proactive, outcome-driven approach to customer engagement focused on value realization and measurable impact.
  • Build scalable processes and playbooks that reduce duplication and ensure consistency across Customer Success teams.

Operating Model & Segmentation
  • Lead a multi-tier engagement model across Strategic, State, Enterprise, and Transactional accounts.
  • Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support.
  • Ensure role clarity across Customer Success and adjacent teams, reinforcing boundaries around support, project delivery/onboarding, and sales ownership.
  • Continuously refine segmentation and coverage models to balance engagement with scalable programs.
  • Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating 180-90 days pre-expiry), enforcing disciplined commercial rigor across procurement cycles, and operationalizing cross-functional support to drive on-time renewals, maximize ARR retention and price increases, mitigate churn risk, and ensure consistent value realization for customers.

Cross-Functional Leadership
  • Partner with Sales, Project Delivery/Onboarding, Support, Product, and Marketing to deliver a cohesive customer experience.
  • Establish clear handoffs and accountability across onboarding, Customer Success, and renewals.
  • Serve as an escalation point for high-risk or high-impact customer situations to ensure satisfactory customer resolution and support.
  • Provide Voice of Customer insights to influence product roadmap and go-to-market strategy.

Data, Reporting & Performance Management
  • Own and drive gross and net revenue retention across the customer portfolio, aligning performance to company financial targets.
  • Define and operationalize success metrics across Customer Success and Renewals, including retention, on-time renewals, customer health, business review quality, and expansion pipeline influence.
  • Design and execute structured renewal motions, incorporating early engagement, procurement tracking, and risk mitigation to ensure predictable, on-time renewals.
  • Leading the Renewals team and partnering with sales teams to drive expansion opportunities and maximize lifetime value.
  • Proactively identify churn risks through health, adoption, and engagement signals; implement targeted save plans to mitigate attrition.
  • Establish and maintain customer health scoring models to guide segmentation, prioritization, and intervention strategies.
  • Drive a consistent operating cadence (e.g., pipeline reviews, business reviews) to assess customer health, renewal forecasts, and team performance; coach proactively and enforce accountability.
  • Ensure CRM hygiene and data integrity (e.g., Salesforce), enabling accurate forecasting, renewal visibility, and revenue reporting.
  • Analyze systemic risks and performance trends, translating insights into process improvements, playbook enhancements, and program investments.
  • Oversee automated customer engagement programs (e.g., campaigns, webinars, lifecycle education, newsletters) to scale impact and drive adoption.
  • Communicate performance, risks, and strategic recommendations clearly to GTM and Executive Leadership, ensuring alignment and informed decision-making.

What You Bring
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • 10+ years of experience in Customer Success, Account Management, or related SaaS roles.
  • 5+ years of experience leading teams and developing people leaders.
  • Proven experience owning retention, renewals, and customer growth metrics at scale.
  • Strong understanding of Customer Success operating models, including segmentation and scaled engagement strategies.
  • Experience building and standardizing processes, playbooks, and performance frameworks.
  • Strong data orientation, with the ability to translate insights into action and measurable outcomes.
  • Exceptional collaboration and leadership skills, with the ability to align cross-functional teams.
  • Excellent communication and executive presence, with experience engaging senior stakeholders.
  • Ability to operate effectively in complex, high-accountability environments.
  • Experience in public sector, GovTech, or public safety SaaS environments preferred.

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate's skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
AI is central to how Versaterm builds and delivers solutions for our customers. Within Talent Acquisition, we use AI-enabled tools to support certain aspects of the recruitment process, helping our team work more efficiently and spend more time connecting with great talent. AI supports our work, but all hiring and employment decisions are made by people.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.

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