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Customer Success Manager Remote Edtech Jobs (NOW HIRING)

Kami

Customer Success Manager

UT · Remote

The Opportunity The Customer Success Manager will be a key driver for customer satisfaction and ... One of the most popular and fastest-growing EdTech platforms worldwide. If you're looking for a new ...

Sbdinc

Customer Success Manager

Phoenix, AZ · On-site +1

$67K - $108K/yr

Customer Success Manager -Remote United States Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a ...

Cypress HCM

Customer Success Manager

DE · Remote

Remote (EST | CST) Employees : 50| Team Size: 3-5 Industry: SaaS Reporting To: Director of Customer Success Seeking an experienced Customer Success Manager to join our expanding team. We're seeking ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

The Company is supported by a fully remote workforce.Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship ...

Omnigo

Customer Success Manager (Remote Position)

The Customer Success Manager is a key member of the organization as it acts as the overall facilitator for customer communications and ultimately owns the account relationship. It is the expectation ...

DeepJudge

Customer Success Manager (Remote-USA)

New York, NY · On-site +1

$125K - $175K/yr

Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment. * Professionalism: Polished communication and presentation ...

Sbdinc

Customer Success Manager

$67K - $108K/yr

Customer Success Manager -Remote United States Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

Recast, LLC

Customer Success Manager

Manhattan, NY · Remote

$100K - $130K/yr

Working with a remote-first team --We have a distributed, global team and you'll need to be ... Customer Success Manager jobs in United States . United States $113,812.00-$122,850.00 5 days ago ...

New

DeepJudge

Customer Success Manager (Remote-USA)

$125K - $175K/yr

Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment. * Professionalism: Polished communication and presentation ...

Recast, LLC

Customer Success Manager

Manhattan, NY · Remote

$100K - $130K/yr

Working with a remote-first team --We have a distributed, global team and you'll need to be ... Customer Success Manager jobs in United States . United States $113,812.00-$122,850.00 5 days ago ...

New

Deepjudge

Customer Success Manager (Remote-USA)

$125K - $175K/yr

Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment. * Professionalism: Polished communication and presentation ...

Trivium

Customer Success Manager

Los Angeles, CA · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type ...

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Customer Success Manager Remote Edtech information

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$32.5K

$83.1K

$140K

How much do customer success manager remote edtech jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer success manager remote edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Customer Success Manager Remote Edtech jobs

What cities are hiring for Customer Success Manager Remote Edtech jobs?

Cities with the most Customer Success Manager Remote Edtech job openings:

What states have the most Customer Success Manager Remote Edtech jobs?

States with the most job openings for Customer Success Manager Remote Edtech jobs include:

What job categories do people searching Customer Success Manager Remote Edtech jobs look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs are:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager (Remote Position)

Omnigo Software

Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager

The Customer Success team is responsible for the relationship between Omnigo and our customers. This critical function is responsible for engaging with our customers to drive adoption and demonstrate ongoing value to ensure high customer retention.

The Customer Success Manager is a key member of the organization as it acts as the overall facilitator for customer communications and ultimately owns the account relationship. It is the expectation of the that they'll work with their customers to appropriately understand, manage, and assist them with day-to-day business needs by acting as a single point of contact for the account and coordinating with all other Omnigo business functions as needed.

Essential Duties and Responsibilities

  • Drive retention and growth for our customers by understanding their business needs and helping them succeed
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Account owner for named accounts that will coordinate and facilitate across all business functions within the organization
  • Maintain data in Salesforce, including contacts, key initiatives, budgets, stakeholders, forecasts, and campaigns
  • Represent the voice of the customer to inform our sales process and product roadmap
  • Own renewals from quote to invoice, as well as upsells of existing products and services to grow their assigned book of business
  • Target and grow revenue within assigned accounts by uncovering cross-sale opportunities for sales
  • Work with customers to develop a success plan that outlines how Omnigo adoption will address their needs both immediately and in the future
  • Enlist super fans to act as references, lead user groups, & participate in the community
  • Be a liaison to drive attendance to trainings, webinars, educational curriculum, and seminars
  • Identify meaningful ways to engage low usage and at-risk accounts based on data monitoring as well as qualitative knowledge of the account

Skills and Requirements

  • 2+ years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization
  • A passion for Customer Engagement and service mentality
  • Proven record of creating and maintaining business partnerships and relationships, "do-er" mentality with a hands-on, passionate, curious, empathetic approach, and the grit to get things done
  • Results-driven and proven ability to meet or exceed quotas
  • Experience with the annual renewal process is preferred
  • Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
  • Excellent oral and written communication skills
  • Must be proficient in PowerPoint and comfortable presenting to all levels of an organization
  • Highly organized with the ability to work independently and be accountable for results with minimal supervision
  • Experience with Salesforce or a similar CRM tool and Gainsight or a similar Customer Success tool preferred
  • Gaming, Security and Surveillance or Public Safety experience welcomed.
  • Approx. 25% travel for customer visits and conferences

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

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