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Customer Success Manager Remote Edtech information

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$32.5K

$83.1K

$140K

How much do customer success manager remote edtech jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer success manager remote edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
More about Customer Success Manager Remote Edtech jobs
What cities are hiring for Customer Success Manager Remote Edtech jobs? Cities with the most Customer Success Manager Remote Edtech job openings:
What states have the most Customer Success Manager Remote Edtech jobs? States with the most job openings for Customer Success Manager Remote Edtech jobs include:
What job categories do people searching Customer Success Manager Remote Edtech jobs look for? The top searched job categories for Customer Success Manager Remote Edtech jobs are:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Enterprise Customer Success Manager (Remote, US)

Enterprise Customer Success Manager (Remote, US)

Newsela

Remote

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Why You'll Love This Role:
As a member of our Enterprise Customer Success team, you'll have the opportunity to directly influence how administrators engage with Newsela. You'll monitor the health of your portfolio and every step of the client life cycle, while working closely with our internal teams to ensure clients are engaging with and getting the most out of Newsela's solutions. You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle. You will have the opportunity to partner closely with members of our Sales, Marketing, and Support teams. Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.
What You'll Be Doing:
  • Manage 25 to 35 enterprise accounts, including some of the largest district accounts in the country.
  • Utilize data, our tech stack (including Gainsight, Salesforce/SFDC, and Gong), and customer insights to drive company results in product adoption, renewal, and expansion.
  • Leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs.
  • Drive successful business reviews with clients and manage an assigned portfolio of clients and related OKRs.
  • Own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal.
  • Have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newsela's ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.
  • This role requires significant autonomy, representing the company in the market, making recommendations that impact strategy and results, and managing priorities independently.
  • Exercise discretion and independent judgment on matters of significance, including evaluating customer needs, structuring tailored solutions, negotiating within established guidelines, and influencing revenue and business outcomes.

About You:
  • 3+ years of experience as an enterprise level Customer Success Manager (CSM) in K-12 Educational Technology (EdTech).
  • Demonstrated history of hitting and exceeding company OKRs (may include renewal, health scores, product adoptions OKRs, etc).
  • Proven success driving customer retention and forecasting accurately.
  • Proactively manage a portfolio of clients and build a strategic plan to maximize results.
  • Monitor account health to identify areas of risk and opportunity, and leverage data and insights to drive product and partnership action.
  • Quickly become a product expert, understanding the nuances of your company's products and acutely aligning them to solve for customer pain points
  • Ability to leverage your experience in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem.
  • Experience partnering with the Sales team to achieve revenue goals, and are able to work across teams to galvanize support and ensure clients have the resources they need to get the most out of their partnership.
  • Open to, and excited about, regular travel to meet with customers and prospects (travel requirements depending on business needs).
  • While not required, a background in education and/or Gainsight, Salesforce (SFDC), and Gong experience is a plus.
  • Ability to support accounts during Pacific and/or Mountain time business hours; open to candidates located anywhere in the US.
  • Experiencing using AI tools to drive greater efficiency and productivity.
  • Legally authorized to work in the US.

All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.
Why you'll love working at Newsela:
  • Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul.
  • Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!
  • Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more!
  • Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
  • Time Off: Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st).
  • Professional Development:Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
  • Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.
About Newsela:
Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K-12 classrooms. Grounded in learning science research, Newsela's solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.
#LI-Remote
Compensation Breakdown:
  • Base salary: $85,000 - $90,000
  • On-Target Commission: $27,500
  • Total OTE (On-Target Earnings): $112,500 - $117,500

Final compensation will be determined based on the candidate's individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. This role will also will also be eligible for variable compensation.
On-Target Earnings (OTE) Range
$112,500-$117,500 USD
Newsela logo

About Newsela

Sourced by ZipRecruiter

One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students.

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

Year founded

2012

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