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Customer Success Manager Remote Edtech Jobs (NOW HIRING)

Cloud Range

Customer Success Manager

Nashville, TN · Remote

Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to ...

Cloud Range

Customer Success Manager

Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to ...

Cloud Range

Customer Success Manager

Nashville, TN · Remote

Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, were on a mission to ...

Just Right Reader

Customer Success Manager

OR · Remote

$70K - $90K/yr

Qualifications:2 -4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred).Proven success managing ...

Just Right Reader

Customer Success Manager

$70K - $90K/yr

Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...

CodeSignal

Customer Success Manager, EDU

... EdTech, online/hybrid learning, or at a technology company with a strong higher-education go-to ... Globally distributed, fully remote team Competitive salary, equity, and bonus comp packages Medical ...

reveleer

Customer Success Manager

$100K - $110K/yr

Customer Success Manager Remote About Reveleer Reveleer delivers a unified platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and ...

Omnigo

Customer Success Manager (Remote Position)

The Customer Success Manager is a key member of the organization as it acts as the overall facilitator for customer communications and ultimately owns the account relationship. It is the expectation ...

Boutique Recruiting

Customer Success Manager

$70K - $80K/yr

Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success ... Fully remote work environment If you are a driven customer success professional who wants to build ...

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Customer Success Manager Remote Edtech information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success manager remote edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
More about Customer Success Manager Remote Edtech jobs
What cities are hiring for Customer Success Manager Remote Edtech jobs? Cities with the most Customer Success Manager Remote Edtech job openings:
What states have the most Customer Success Manager Remote Edtech jobs? States with the most job openings for Customer Success Manager Remote Edtech jobs include:
What job categories do people searching Customer Success Manager Remote Edtech jobs look for? The top searched job categories for Customer Success Manager Remote Edtech jobs are:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Senior Customer Success Manager [Remote]

Notabene, Inc

New York, NY • On-site, Remote

Full-time

PTO

Re-posted yesterday

Job description

Senior Customer Success Manager (AMER)
About Notabene
Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry.
The impact you will have:
At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene's products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business.
This is an exciting opportunity to join a critical function that will support our growth and expansion.
Within a year you are successful if...
  • You've directly contributed to increasing the net retention of your Book of Business
  • You can confidently demonstrate knowledge of both our product and also the wider industry
  • Our customers trust and rely on you to help them achieve their goals
  • You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business.

What you will be doing:
  • Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell
  • Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics
  • Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program
  • Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer.
  • Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally
  • Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)
  • There may be expectations to participate in On Call duty outside of office hours

What you bring:
  • Prior working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business
  • 6-8 Years Customer Success experience
  • Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell
  • Experience negotiating and closing deals
  • Experience managing a range of clients from SMBs to Enterprise
  • Experience contributing to the creation of Customer success processes and resources
  • High emotional intelligence and some who is motivated by learning and problem solving
  • You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals.
  • Thrive on working autonomously with an entrepreneurial mindset.
  • Embody proactivity and are happy rolling up your sleeves and getting stuck in
Nice to Have
  • Experience in Crypto, Fintech or Regtech is a big bonus but isn't required.
  • Payments experience is a huge plus!
    Benefits
    • Flexible Remote Work: Work from anywhere!
    • $1000 WFH Stipend: Use within your first year of employment.
    • MacBook Pro: Procured by you and your manager to find a model that meets your needs.
    • Unlimited PTO: We trust you to take as much holiday as you need.
    • Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.

    Apply Today!
    If you strongly believe this role is for you, please apply. Notabene considers a broad array of candidates, including those without blockchain experience. Whether you're returning to work after a gap in employment, or taking the next step in your career path, we will be glad to have you on our radar.
    Notabene is proud to be an equal employment workplace and an affirmative action employer. By valuing inclusion and diversity of all forms, we strictly prohibit and do not discriminate based on race, color, religion, national origin, gender, gender identity, gender expression, age, ancestry, citizenship, sexual orientation.

Apply