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Customer Success Manager Remote Edtech Jobs in Toronto, ON

RPS Real Property Solutions

Customer Success Manager

Toronto, ON · Remote

CA$55K - CA$82K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Customer Success Manager will be the driving force behind customer success, owning the post ... This role is remote, preference will be given to candidates in Calgary, Toronto, or Montreal for ...

Plooto

Customer Success Manager

Toronto, ON · On-site +1

The Role We are looking for a Customer Success Manager (CSM) to join our Sales team and play a key ... This is a fully remote role open to candidates in BC, AB, ON, and NS. There is one open vacancy.

Acuity Insights

Customer Success Manager

Toronto, ON · Remote

This is a fully remote role open to candidates based anywhere in Canada. Before you apply ... Customer Success, account management, consulting, implementation, or another customer-facing role ...

New

CWILL

Customer Success Manager

Toronto, ON · Remote

  • Retirement

  • PTO

Remote (Toronto, Canada) Reports to: Head of Customer Success Work Authorization: Candidates must ... Account Management & Retention · Manage a portfolio of SMB merchants as their main point of ...

hive.co

Customer Success Manager (Canada, Remote)

Toronto, ON · Remote

CA$70K - CA$85K/yr

  • Medical

  • Dental

  • PTO

We're looking for a Customer Success Manager (CSM) with strong communication skills and hands-on ... Work fully remote in Canada: where you're most productive whether that be from your house, or ...

Pigment

Customer Success Manager

Toronto, ON · On-site +1

CA$115K - CA$155K/yr

As a Customer Success Manager, you'll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a high-volume of SMB & Mid ...

Recharge

Customer Success Manager (Toronto)

Toronto, ON · Remote

CA$94K - CA$118K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Learn more at: getrecharge.com Overview We're hiring a Customer Success Manager (Tier 3) to support ... Monthly Remote Life and Merchant stipends Recharge | Instagram | Twitter | Facebook Recharge ...

Pine Services Group

Client Success Manager

Toronto, ON · Remote

Client Success Manager Remote About the Opportunity One of Pine's portfolio companies is hiring ... Maintain accurate account and pipeline records in the company's CRM What We're Looking For * 3+ ...

New

Achievers

Customer Success Manager II

Toronto, ON · On-site +1

CA$90K - CA$100K/yr

  • Medical

  • Life

  • PTO

As a Customer Success Manager II, you'll be at the heart of that mission, owning the strategy and long-term success of some of our most important national and enterprise customers. In this role, you ...

Karbon

Senior Customer Success Manager

Toronto, ON · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

Flexport

3PL Customer Success Manager

Toronto, ON · Remote

The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...

Nulogy

Customer Success Manager (North America)

Toronto, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

YOUR MISSION The Smart Factory Customer Success Manager is the primary post-go-live partner for ... FULLY REMOTE Everyone is set up with the tools and resources required to stay connected and help ...

Xello

Customer Success Manager (12 Month Contract)

Toronto, ON · Remote

  • Medical

  • Dental

  • Retirement

  • PTO

Xello is looking for a Customer Success Manager (12-Month Contract)__ Who are you? You believe that ... Remote work environment * 4 weeks of vacation * 80% employer-paid health benefits * 4-month top-up ...

Trivium

Client Success Manager

Toronto, ON · Remote

  • PTO

Customer Success Manager Remote Eastern Time Zone Full-time 9am-6pm ET Read this part first. This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a monthly ...

Trivium

Client Success Manager

Toronto, ON · Remote

  • PTO

Customer Success Manager Remote · Eastern Time Zone · Full-time · 9am-6pm ET Read this part first. This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a ...

Accord

Senior Enterprise Customer Success Manager

Toronto, ON · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Role We're looking for a Senior Enterprise Customer Success Manager to own the full customer lifecycle for our most strategic accounts, including: onboarding, implementation, adoption, expansion ...

Accord

Customer Success Associate

Toronto, ON · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Manage a book of start-up customers and own quarterly check-ins, product education, and renewal ... Customer Support, Customer Success, Account Management, or Implementation. * Detail-oriented and ...

Clio

Senior Manager, Customer Success Applications

Toronto, ON · On-site +1

CA$155K - CA$232K/yr

  • Medical

  • Dental

  • Vision

We are currently looking for a Senior Manager, Customer Success Applications to join our GTM ... We're also open to remote candidates across Canada. What your team does: The CS Platforms team ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Toronto, ON

Customer Success Manager Remote Edtech information

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Toronto, ON?

For Customer Success Manager Remote Edtech jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Toronto, ON look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Toronto, ON are:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Toronto, ON as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Manager

RPS Real Property Solutions

Toronto, ON • Remote

CA$55K - CA$82K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 7 days ago

Job description

Dear Candidates,
 
RPS Real Property Solutions is excited to announce that we're looking for a proactive and relationship-driven Customer Success Manager to ensure our clients get maximum value from RPS's real estate data and valuation solutions. Own the post-sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.
 
About Us:
 
RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions including property valuations, business intelligence and mortgage-related services. We partner with financial institutions, mortgage professionals, real estate professionals, government agencies and economic research firms to help them make informed decisions with confidence.
 
Benefits: 
 

  • An open and inclusive culture and work environment 

  • Company events & value-driven awards 

  • Comprehensive Benefits: 100% extended health coverage, dental, vision, out of country, life insurance, and disability benefits 

  • GRSP plan with employer match 

  • Annual wellness subsidy 

  • Generous vacation daypolicy +personal days 

  • Maternity leavetop-up 

  • Full, unlimited access to employee Assistance Program 

  • Other employeeperksand discounts! 

... and more!
 
About the Role:
The Customer Success Manager will be the driving force behind customer success, owning the post-sale relationship from day one and building lasting partnerships that maximize adoption, accelerate value, strengthen retention, and unlock expansion opportunities. They will serve as a strategic advisor, championing customer goals and delivering an exceptional end-to-end experience.
Key Responsibilities:
  • Own the client relationship as the primary point of contact, driving exceptional satisfaction, deep engagement, and strong adoption of RPS solutions.
  • Lead seamless onboarding, training, and implementation experiences that set customers up for long-term success from day one.
  • Continuously monitor account health, proactively mitigate risks, and identify opportunities to expand value and deepen partnerships.
  • Partner closely with Sales to accelerate renewals and uncover upsell and expansion opportunities.
  • Capture and amplify client feedback, working cross-functionally with Product and Operations to shape and improve the overall customer experience.
  • Develop and deliver compelling client presentations, leveraging data, metrics, and KPIs to clearly demonstrate value and impact.
  • Bring strong communication, relationship-building, problem-solving, and executive-level presentation skills to every customer interaction, turning complexity into clear value.
  • Thrive in fast-paced environments by confidently managing multiple accounts and competing priorities without losing focus on outcomes.
  • Influence and align cross-functional stakeholders internally and externally to drive momentum, decisions, and customer success.
  • Operate effectively in ambiguity, bringing structure, clarity, and forward motion where processes are still evolving.
  • Leverage CRM tools (ideally HubSpot) to manage pipelines, track engagement, and drive disciplined execution across accounts.
  • Maintain exceptional organization and autonomy, consistently prioritizing high-impact work and executing with precision.
  • Take a highly prioritized, outcome-driven approach, focusing on what moves the needle for customers and the business.
Education / Work Experience:
  • 3+ years in Customer Success, Account Management, or related client-facing role (B2B SaaS or real estate/financial services experience a plus).
  • University or College degree in Business Administration or Marketing preferred.
Other Information:
  • Department: Sales
  • Reporting to: Vice President, Business Development
  • This role is remote, preference will be given to candidates in Calgary, Toronto, or Montreal for collaboration with other team members.
  • RPS Real Property Solutions is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources at [email protected].
$55,000 - $82,000 a year
RPS | Real Property Solutions Inc. is committed to attracting, hiring and promoting people based on their skills and abilities to do a job. We support equality of opportunity and culture diversity and are focused on hiring and retaining employees regardless of disability, age, ancestry, colour, race citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex and sexual orientation. Accommodation for job applicants with disabilities are available upon request during the recruitment process.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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