ZipRecruiter

Log In

2

Customer Success Manager Remote Edtech Jobs in Idaho

HMG Careers

Sales Manager Remote

Idaho Falls, ID · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Meridian, ID · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Coeur D Alene, ID · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Nampa, ID · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Boise, ID · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Post Falls, ID · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Better Talent

Senior Revenue Manager (Remote)

Boise, ID · Remote

Deep care for client success and a drive to deliver measurable business results. * Self-motivated ... remote, results-oriented environment. Preferred Qualifications * Experience managing a large and ...

Maxar Technologies, Inc.

$117K - $118K/yr

... success. * Lead workforce planning, staffing, onboarding, retention, succession planning, and ... Interface effectively with Vantor technical SMEs and customer leadership regarding remote sensing ...

next page

Showing results 1-20

All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Idaho

Customer Success Manager Remote Edtech information

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Idaho?

For Customer Success Manager Remote Edtech jobs in Idaho, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Idaho look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Idaho are:

What cities in Idaho are hiring for Customer Success Manager Remote Edtech jobs?

Cities in Idaho with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Idaho as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Director of Customer Success - (Mid-Market) - 1034

Lightcast

Moscow, ID • On-site, Remote

Full-time

Posted 25 days ago

Job description

The Director of Customer Success is a strategic, hands-on leader responsible for developing and coaching a high-performing team of 5-7 Customer Success Managers while driving client retention, renewals, and long-term revenue growth. This is a working Director role, requiring the successful candidate to lead a team while managing their own portfolio of strategic customer accounts. As a trusted advisor to clients, the Director combines customer success, consultative sales, and data-driven decision-making to deliver measurable business outcomes. This role partners closely with Sales, Product, and leadership to identify growth opportunities, strengthen customer relationships, and shape business strategy through client insights.
We welcome experienced Customer Success Managers, Team Leads, People Managers, and Strategic Account Management professionals with proven leadership and consultative sales experience who are ready to step into a Director-level role. This is an ideal opportunity for a leader who has successfully developed and coached teams while remaining actively engaged in customer strategy, renewals, and account growth.
Major Responsibilities:
Team Leadership & Coaching
  • Lead, coach, and mentor a team of 5-7 Customer Success Managers to deliver exceptional client service and business results.
  • Foster a high-performance, feedback-driven culture focused on professional growth, accountability, and continuous improvement.
  • Establish clear performance expectations, conduct regular one-on-ones, and support career development through structured coaching plans.
  • Promote continuous learning through training, shadowing, and knowledge-sharing initiatives.
  • Encourage innovation, ownership, and leadership at all levels of the team.

Client Growth & Sales Strategy
  • Personally manage a portfolio of strategic customer accounts with a strong focus on customer renewals, retention, and long-term account growth.
  • Drive client renewals, upsell opportunities, and cross-sell initiatives through consultative engagement.
  • Partner with Sales to identify expansion opportunities and develop client growth strategies.
  • Coach Account Managers to proactively uncover client challenges and position solutions that deliver measurable value.
  • Strengthen the team's sales capabilities, including value articulation, opportunity qualification, and objection handling.

Customer Success & Retention
  • Define and monitor key performance indicators (KPIs), including retention, NPS, product adoption, renewal rates, and service utilization.
  • Develop scalable processes that support onboarding, adoption, engagement, and long-term customer success.
  • Adapt service strategies to meet evolving client needs across different lifecycle stages.
  • Identify customer risks and opportunities early and implement strategies to improve client outcomes and retention.

Strategic Insight & Decision-Making
  • Leverage data and analytics to guide account strategy, team performance, and resource planning.
  • Build and maintain dashboards and reporting frameworks to increase visibility into customer health and business performance.
  • Collaborate with leadership to align customer success initiatives with broader business objectives.
  • Provide strategic recommendations based on client feedback, market trends, and performance data.

Product & Innovation Collaboration
  • Maintain deep knowledge of customer use cases and business challenges.
  • Translate customer insights into actionable recommendations for Product and R&D teams.
  • Identify emerging market trends and unmet customer needs to influence product direction.
  • Foster a culture of innovation, experimentation, and solution-oriented thinking.

Education and Experience:
  • 5+ years of experience in Account Management, Client Services, Customer Success, or a related field, including leadership responsibility.
  • Experience leading teams as a Customer Success Manager, Team Lead, Supervisor, or Manager, with the ability to step into a Director-level role.
  • Experience within aSaaS or DaaS (Data-as-a-Service) environment required.
  • Proven success leading and developing high-performing client-facing teams.
  • Demonstrated experience managing customer renewals, account growth, consultative selling, upselling, cross-selling, and revenue ownership.
  • Experience managing a personal book of business while balancing leadership responsibilities is highly preferred.
  • Strong strategic planning, analytical, and problem-solving skills with the ability to use data to drive decisions.
  • Experience implementing scalable customer success or client service processes.
  • Excellent communication, presentation, stakeholder management, and relationship-building skills.
  • Highly organized, adaptable, proactive, and results-oriented with a continuous improvement mindset.
  • 5+ years of experience in Account Management, Client Services, Customer Success, or a related field, including leadership responsibility.
  • Experience leading teams as a Customer Success Manager, Team Lead, Supervisor, or Manager, with the ability to step into a Director-level role.
  • Experience within aSaaS or DaaS (Data-as-a-Service) environment required.
  • Proven success leading and developing high-performing client-facing teams.
  • Demonstrated experience managing customer renewals, account growth, consultative selling, upselling, cross-selling, and revenue ownership.
  • Experience managing a personal book of business while balancing leadership responsibilities is highly preferred.
  • Strong strategic planning, analytical, and problem-solving skills with the ability to use data to drive decisions.
  • Experience implementing scalable customer success or client service processes.
  • Excellent communication, presentation, stakeholder management, and relationship-building skills.
  • Highly organized, adaptable, proactive, and results-oriented with a continuous improvement mindset.

Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply