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Customer Success Manager Remote Edtech Jobs in Boise, ID

HMG Careers

Sales Manager Remote

Meridian, ID · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Nampa, ID · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Boise, ID · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Better Talent

Senior Revenue Manager (Remote)

Boise, ID · Remote

Deep care for client success and a drive to deliver measurable business results. * Self-motivated ... remote, results-oriented environment. Preferred Qualifications * Experience managing a large and ...

Directive

B2B Marketing Manager(Remote US)

Boise, ID · Remote

$80K - $85K/yr

... our customers here at Directive. In this role, you will directly work with no more than seven ... Own the success of SMB clients, across channels * Handle client relationships with poise ...

Directive

Paid Social Manager (Remote US)

Boise, ID · Remote

Confirm lead routing is accurate within a CRM * Responsible for personal productivity and ... Proven and measurable success with mid-market or enterprise accounts * Ability to translate and ...

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Customer Success Manager Remote Edtech information

See Boise, ID salary details

$30.9K

$79.1K

$133.2K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer success manager remote edtech in Boise, ID is $79,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Boise, ID?

For Customer Success Manager Remote Edtech jobs in Boise, ID, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Boise, ID look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Boise, ID are:

What cities near Boise, ID are hiring for Customer Success Manager Remote Edtech jobs?

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Customer Success Manager Remote Edtech jobs near you

Customer Success Manager

Accelerated Automation

Middleton, ID • Remote

Full-time

Re-posted 8 days ago

Job description

We’re Hiring: Customer Success Specialist

Accelerated Automation is growing, and we’re creating a brand-new Customer Success role on our team!

This is a full-time, remote position for someone who is highly organized, client-focused, comfortable with technology, and excited to help build something meaningful from the ground up.

This role is not a traditional SaaS customer success position, but we do now have software, technology tools, CRM workflows, automation services, and client-facing systems that require ongoing customer support. This person will help make sure our clients have a smooth onboarding experience, receive clear communication, get help troubleshooting basic tech questions, and are introduced to additional services when they are a good fit.

What you’ll help with:

✅ Client onboarding and scheduling
✅ Customer follow-up and relationship management
✅ Basic tech troubleshooting and support
✅ Helping clients get more value from our services
✅ Following up with past project customers
✅ Identifying cross-sell and upsell opportunities
✅ Supporting our internal team with organization, communication, and process improvement

Compensation:

$48,000 base salary + commission

We are looking for someone who aligns with who we are as a company. Accelerated Automation is purpose-driven, rooted in Christ-centered values, and focused on serving people with integrity, humility, excellence, accountability, and genuine care.

We also have a fun, lighthearted, drama-free work environment. We work hard, laugh often, communicate directly, and expect people to act like adults. We do not do gossip, passive-aggressive communication, or unnecessary drama. We believe in honest conversations, grace, personal responsibility, and resolving conflict head-on with support from leadership when needed.

The right person for this role will be proactive, detail-oriented, tech-comfortable, strong in communication, and excited to help shape a new department as we continue to grow.

This position can be in person/hybrid, or fully remote for the right applicant. 

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