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Customer Success Manager Remote Edtech Jobs in Moscow, ID

Lightcast

Manager, Talent Acquisition - 1055

Moscow, ID · Remote

... customer success, and corporate roles. * Strong knowledge of talent acquisition best practices ... Experience recruiting in remote and distributed workforce environments is preferred. * Familiarity ...

Lightcast

Manager, Talent Acquisition - 1055

Moscow, ID · Remote

... customer success, and corporate roles. * Strong knowledge of talent acquisition best practices ... Experience recruiting in remote and distributed workforce environments is preferred. * Familiarity ...

ABB

Program Leader Critical Industries

Lewiston, ID · Remote

... success across our highest-value strategic accounts. This leader will establish and scale a world ... manages complex, large-scale customer engagements globally. This is a remote position for ...

InsuraTec

Sales Representative (Remote)

Moscow, ID · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Lewiston, ID · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Pullman, WA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

ABB

Group Account Manager

Lewiston, ID · Remote

$163K - $261K/yr

... customer problems. You will also showcase your expertise by giving input on market price ... Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ...

ABB

Commercial Proposal Engineer

Lewiston, ID · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

ABB

Regional Sales Manager HVACR - West

Lewiston, ID · Remote

$100K - $160K/yr

... and Commercial OEM customers in support of ABB's HVAC Drives product portfolio and market ... The work model for the role is: remote in the United States. There is a preference for the ...

ABB

Protection and Control Engineer

Lewiston, ID · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... teams, management, partners, and customers. * Ensure adherence to safety practices, industry ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Moscow, ID

Customer Success Manager Remote Edtech information

See Moscow, ID salary details

$28.2K

$72.1K

$121.5K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success manager remote edtech in Moscow, ID is $72,107.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $85,900.00 per year, depending on experience, location, and employer.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What job categories do people searching Customer Success Manager Remote Edtech jobs in Moscow, ID look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Moscow, ID are:
What cities near Moscow, ID are hiring for Customer Success Manager Remote Edtech jobs? Cities near Moscow, ID with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Moscow, ID as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $72,107 per year, or $34.7 per hour.

Customer Success Manager (AM I) - 1031 - REMOTE

Lightcast

Moscow, ID • Remote

Full-time

Posted 12 days ago

Job description

The Customer Success Manager serves as a trusted advisor and subject matter expert for an assigned portfolio of customers. This role owns the full customer lifecycle, helping customers achieve measurable business outcomes through Lightcast products and services while driving retention, renewals, and account growth.
 
The ideal candidate brings a consultative mindset and can assess customer needs, develop success plans, demonstrate value and ROI, and translate results into compelling data stories.
Major Responsibilities:

Customer Strategy and Relationships

  • Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer's goals, challenges, and priorities.

  • Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes.

  • Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.

Customer Outcomes and Value

  • Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success.

  • Monitor product adoption, engagement, account health, and progress toward customer outcomes.

  • Proactively address risks and barriers to adoption, value realization, or renewal.

  • Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.

  • Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.

Renewals and Account Growth

  • Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing.

  • Maintain consistent commercial conversations throughout the customer lifecycle.

  • Identify and execute cross-sell and upsell opportunities by connecting customer needs to appropriate solutions.

  • Navigate rate changes, contract terms, budgets, and purchasing processes while balancing customer and company objectives.

  • Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation.

Cross-Functional Execution

  • Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.

  • Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment.

  • Follow through consistently on customer actions, risks, and opportunities.

  • Share customer insights and feedback to improve products, services, and the overall customer experience.

  • Adapt to changing customer needs, business priorities, products, and processes while continuously building industry and product expertise.

Education and Experience:
    • 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
    • Experience within a SaaS, DaaS, technology, data, or subscription-based environment.

    • Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.

    • Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing.

    • Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.

    • Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.

    • Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.

    • Strong analytical, organizational, and problem-solving skills.

    • Ability to manage multiple competing priorities and maintain a high level of customer activity.

    • Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.

    • A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.

Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
 
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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