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Customer Success Manager Remote Edtech Jobs in Alberta

Clio

Senior Manager, Customer Success Applications

Calgary, AB · On-site +1

CA$155K - CA$232K/yr

  • Medical

  • Dental

  • Vision

We are currently looking for a Senior Manager, Customer Success Applications to join our GTM ... We're also open to remote candidates across Canada. What your team does: The CS Platforms team ...

Miratech

Delivery Director

Edmonton, AB · On-site +1

  • Medical

Proven success managing enterprise-scale customer implementation, transformation, or managed ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Samdesk

Technical Account Manager

Edmonton, AB · Remote

  • Medical

  • Dental

  • Vision

In practice, the job is one part Account Manager, one part Project Manager, and one part Customer Success Manager, and you need to be credible in all three. You'll be working with people who use ...

Lendesk

Product Manager

Calgary, AB · On-site +1

  • Medical

  • Dental

  • Vision

The Role We are looking for a Product Manager (remote, residing in Canada). You'll own a meaningful ... Build and maintain a signal system that captures insights from sales, customer service, product ...

Samdesk

Client Partner, Public Sector

Edmonton, AB · Remote

  • Medical

  • Dental

  • Vision

In practice, the job is one part Account Manager, one part Project Manager, and one part Customer Success Manager, and you need to be credible in all three. You'll be working with people who use ...

Samdesk

Client Partner, Public Sector

Edmonton, AB · Remote

  • Medical

  • Dental

  • Vision

In practice, the job is one part Account Manager, one part Project Manager, and one part Customer Success Manager, and you need to be credible in all three. You'll be working with people who use ...

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Customer Success Manager Remote Edtech information

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Alberta?

For Customer Success Manager Remote Edtech jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Alberta look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Alberta are:

What cities in Alberta are hiring for Customer Success Manager Remote Edtech jobs?

Cities in Alberta with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Alberta as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Lead Customer Success Manager

GE Vernova

Calgary, AB • Remote

Full-time

Posted 7 days ago

GE Vernova rating

8.2

Company rating: 8.2 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

131st of 490 rated machine equipment manufacturers

Job description

Job Description Summary Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). Job Description Roles and Responsibilities Drive overall post-sales relationship with assigned accounts including activities such as training, professional services, technical support, renewals, expansion, and advocacy. Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy. Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions. Required Qualifications 10 years' experience in Customer Success Management. Proven ability to drive Software Adoption and Realize Customer outcomes Bachelor's degree from an accredited university or college in STEM or Business Desired Characteristics Proven Ability to lead account engagements, drive software renewals, and realize customer value Working Experience in the Power and Oil and Gas Vertical Able to drive Enterprise Account improvements and leverage cross functional teams Experience managing account commercials, including pricing, profitability, and contracts is an asset. For candidates applying to a Canadian-based position, the pay range for this position is between 112,500.00 - 168,700.00 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: 10% AIP This posting is for an existing vacancy. Note: To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used. Additional Information Relocation Assistance Provided: Yes LI-Remote - This is a remote position

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