Required Qualifications 10 years' experience in Customer Success Management. Proven ability to ... Yes LI-Remote - This is a remote position
Required Qualifications 10 years' experience in Customer Success Management. Proven ability to ... Yes LI-Remote - This is a remote position
Senior Customer Success Manager
Calgary, AB · On-site +1
As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...
Senior Customer Success Manager
Calgary, AB · On-site +1
As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...
As an SMB Customer Success Manager you will... * Build and maintain strong customer relationships, acting as the main point of contact. * Manage a large portfolio of SMB accounts, maximizing the ...
As an SMB Customer Success Manager you will... * Build and maintain strong customer relationships, acting as the main point of contact. * Manage a large portfolio of SMB accounts, maximizing the ...
Senior Manager, Customer Success Applications
Calgary, AB · On-site +1
CA$155K - CA$232K/yr
We are currently looking for a Senior Manager, Customer Success Applications to join our GTM ... We're also open to remote candidates across Canada. What your team does: The CS Platforms team ...
Senior Manager, Customer Success Applications
Calgary, AB · On-site +1
CA$155K - CA$232K/yr
We are currently looking for a Senior Manager, Customer Success Applications to join our GTM ... We're also open to remote candidates across Canada. What your team does: The CS Platforms team ...
This role is available to candidates in Vancouver, Toronto hub offices or remote Canada locations ... You will report directly to the Manager of Customer Success Operations. What you'll work on:
This role is available to candidates in Vancouver, Toronto hub offices or remote Canada locations ... You will report directly to the Manager of Customer Success Operations. What you'll work on:
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... Supportive Team Environment Focused on Your Success We're Looking For Individuals Who Are * Self ...
It learns each customer's real purchase rhythm and delivers perfectly timed reorder nudges, with no ... success of rePete, an exciting new product and a key part of Bold's next stage of growth. We do ...
It learns each customer's real purchase rhythm and delivers perfectly timed reorder nudges, with no ... success of rePete, an exciting new product and a key part of Bold's next stage of growth. We do ...
The Remote Automation Business Unit is part of Spartan's Measurement Instrumentation team ... Utilize CRM (Customer relationship management) to maintain a funnel of future business and provide ...
The Remote Automation Business Unit is part of Spartan's Measurement Instrumentation team ... Utilize CRM (Customer relationship management) to maintain a funnel of future business and provide ...
Proficient in using CRM software and Microsoft Office Suite.
Proficient in using CRM software and Microsoft Office Suite.
Head of Portfolio Growth
Calgary, AB · On-site +1
Canada, Remote About Niricson At Niricson, we believe the world's most critical infrastructure ... Experience managing account managers, customer success managers, or strategic account teams. What ...
Head of Portfolio Growth
Calgary, AB · On-site +1
Canada, Remote About Niricson At Niricson, we believe the world's most critical infrastructure ... Experience managing account managers, customer success managers, or strategic account teams. What ...
Delivery Director
Edmonton, AB · On-site +1
Proven success managing enterprise-scale customer implementation, transformation, or managed ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...
Delivery Director
Edmonton, AB · On-site +1
Proven success managing enterprise-scale customer implementation, transformation, or managed ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...
... and manage issues and concerns about family, health, life, money, and work. The TELUS Health ... We partner directly with Business Development and Customer Success teams across Canada to deepen ...
... and manage issues and concerns about family, health, life, money, and work. The TELUS Health ... We partner directly with Business Development and Customer Success teams across Canada to deepen ...
Product Manager
Calgary, AB · On-site +1
The Role We are looking for a Product Manager (remote, residing in Canada). You'll own a meaningful ... Build and maintain a signal system that captures insights from sales, customer service, product ...
Product Manager
Calgary, AB · On-site +1
The Role We are looking for a Product Manager (remote, residing in Canada). You'll own a meaningful ... Build and maintain a signal system that captures insights from sales, customer service, product ...
Customer Success Manager Remote Edtech information
What does a customer success manager do in a remote Edtech company?
A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.
How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?
As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.
What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?
To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?
| Aspect | Customer Success Manager Remote Edtech | Customer Support Specialist Remote Edtech |
|---|---|---|
| Primary Role | Builds long-term relationships, onboarding, and retention of clients | Provides technical assistance and resolves user issues |
| Required Skills | Customer relationship management, communication, onboarding | Technical troubleshooting, communication, problem-solving |
| Work Environment | Client-facing, proactive engagement, strategic focus | Help desk, reactive support, technical troubleshooting |
| Common Certifications | Customer success certifications, CRM tools | Technical support certifications, product-specific training |
While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Alberta?
For Customer Success Manager Remote Edtech jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Alberta look for?
The top searched job categories for Customer Success Manager Remote Edtech jobs in Alberta are:
What cities in Alberta are hiring for Customer Success Manager Remote Edtech jobs?
Cities in Alberta with the most Customer Success Manager Remote Edtech job openings:
GE Vernova rating
8.2
Based on 116 frontline employees who took The Breakroom Quiz
131st of 495 rated machine equipment manufacturers
Job description
Job Description Summary Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). Job Description Roles and Responsibilities Drive overall post-sales relationship with assigned accounts including activities such as training, professional services, technical support, renewals, expansion, and advocacy. Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy. Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions. Required Qualifications 10 years' experience in Customer Success Management. Proven ability to drive Software Adoption and Realize Customer outcomes Bachelor's degree from an accredited university or college in STEM or Business Desired Characteristics Proven Ability to lead account engagements, drive software renewals, and realize customer value Working Experience in the Power and Oil and Gas Vertical Able to drive Enterprise Account improvements and leverage cross functional teams Experience managing account commercials, including pricing, profitability, and contracts is an asset. For candidates applying to a Canadian-based position, the pay range for this position is between 112,500.00 - 168,700.00 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: 10% AIP This posting is for an existing vacancy. Note: To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used. Additional Information Relocation Assistance Provided: Yes LI-Remote - This is a remote position
What GE Vernova employees say
Pay
Benefits
Hours and flexibility
Workplace
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About GE Vernova
Sourced by ZipRecruiter
Company size
10,000+ Employees
Headquarters location
Boston, MA, US
Year founded
2022