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Customer Success Manager Remote Edtech Jobs in Alberta

Samdesk

Client Partner, Public Sector

Edmonton, AB · Remote

In practice, the job is one part Account Manager, one part Project Manager, and one part Customer Success Manager, and you need to be credible in all three. You'll be working with people who use ...

Samdesk

Client Partner, Public Sector

Edmonton, AB · Remote

In practice, the job is one part Account Manager, one part Project Manager, and one part Customer Success Manager, and you need to be credible in all three. You'll be working with people who use ...

HMG Careers

Remote Sales Manager

Red Deer, AB · Remote

CA$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Grande Prairie, AB · Remote

CA$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Sales Manager

Lethbridge, AB · Remote

CA$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Sales Manager

Medicine Hat, AB · Remote

CA$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

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Customer Success Manager Remote Edtech information

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Alberta?

For Customer Success Manager Remote Edtech jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Alberta look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Alberta are:

What cities in Alberta are hiring for Customer Success Manager Remote Edtech jobs?

Cities in Alberta with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Alberta as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Channel Sales Manager, Agency Partnerships- Remote in Canada

Bold Commerce

Calgary, AB • Remote

Full-time

Medical, Dental, PTO

Re-posted 25 days ago

Job description

Channel Sales Manager, Agency Partnerships


About Bold Commerce

Bold Commerce is a leading ecommerce technology company helping merchants grow, scale, and succeed online. For over a decade, we've delivered innovative, user-friendly solutions that enable seamless shopping experiences, boost revenue, and build customer loyalty. Our products span checkout enhancements, pricing strategies, and more, so merchants can focus on what they do best: running their business.

rePete is our latest innovation, designed to increase customer lifetime value without increasing churn. It learns each customer's real purchase rhythm and delivers perfectly timed reorder nudges - no rigid schedules, no forced commitments.


At Bold, we combine cutting-edge technology with deep merchant insights, creating tools that drive growth today and future-proof businesses for tomorrow.
About the role

We're looking for a Channel Sales Manager to build rePete's partner channel from the ground up, with an initial focus on Shopify agencies. This is a highly sales focused role responsible for identifying, prospecting, recruiting, and closing new channel partners that generate qualified merchant opportunities and revenue.


You'll own the full channel sales cycle, from building a pipeline of prospective partners to closing partnerships, co selling on merchant opportunities, and driving partner sourced revenue. Working cross functionally with Product, Marketing, Sales, and Customer Success, you'll build a scalable partner channel that becomes a meaningful driver of growth for rePete.


What you'll do

  • Build and execute Bold's channel sales strategy for rePete, with an initial focus on Shopify agencies.
  • Identify, prospect, recruit, negotiate, and close high value channel partners through outbound prospecting, networking, referrals, and industry events.
  • Build and manage a strong pipeline of prospective partners while owning partner sourced and partner influenced revenue against defined revenue targets.
  • Manage partner originated merchant opportunities throughout the sales cycle, co selling alongside partners to help progress and close deals.
  • Develop and execute joint go to market initiatives that generate qualified merchant opportunities and drive revenue.
  • Build trusted relationships with partners, helping them effectively position and sell rePete within their merchant base.
  • Partner cross functionally with Product, Marketing, Sales, and Customer Success to remove blockers and support partner opportunities.
  • Track and report on partner pipeline, deal progression, and channel revenue performance to identify growth opportunities and continuously improve the channel


What we're looking for

  • 3+ years of experience in channel sales, partner sales, business development, B2B SaaS sales, or a similar revenue focused role.
  • A proven track record of building pipeline and meeting or exceeding revenue targets or sales quotas.
  • Strong new business development skills with experience prospecting, opening new doors, and driving opportunities through to close.
  • A builder mentality with the ability to create and grow a new sales channel from the ground up.
  • Strong negotiation and relationship building skills with the ability to turn partnerships into revenue generating opportunities.
  • Ability to manage multiple partner relationships and sales opportunities while maintaining a strong focus on results.
  • Comfortable working independently and taking ownership in a fast paced, evolving environment.
  • Experience working with Shopify agencies, ecommerce technology, SaaS, or similar partner ecosystems is a strong asset.


Our Investment in YOU!

  • Competitive compensation that reflects your experience and skills
  • Employer Paid Health & Dental Benefits - starting day 1!
  • Competitive paid vacation days
  • Annual Health Benefit ($1,000 per year) to help you thrive!
  • Virtual mental health and EAP platform for support anytime
  • Employee Options to help you grow with us!
  • Working remotely - anywhere in Canada
  • Flexible work hours


Apply