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Customer Success Manager Remote Edtech Jobs (NOW HIRING)

Sorcero

Customer Success Manager (Remote)

CUSTOMER SUCCESS MANAGER The Customer Success Manager will play a crucial role in building "trusted ... remote and globally distributed team. We offer rewarding compensation that will include a base ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Sorcero

Customer Success Manager (Remote)

CUSTOMER SUCCESS MANAGER The Customer Success Manager will play a crucial role in building "trusted ... remote and globally distributed team. We offer rewarding compensation that will include a base ...

Emerson Group

Customer Success Manager - Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Emerson Group

Customer Success Manager - Remote

Austin, TX · On-site +1

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Emerson

Customer Success Manager - Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Formations

Customer Success Manager (Remote)

$68/hr

About the Role As a Customer Success Manager at Formations, you own your book of business. A portfolio of self-employed professionals will rely on you as their primary point of contact and trusted ...

Hirenow Staffing Inc

Customer Success Manager

$96K - $128K/yr

Customer Success Manager Remote (U.S.) | Preference for East Coast Time Zone Direct Hire / Permanent Placement HireNow Staffing is actively recruiting a seasoned, highly skilled Customer Success ...

Hidden Layer

Customer Success Manager

Customer Success Manager Remote Customer Success Manager- Remote You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up ...

Nevis

Customer Success Manager - Remote

Nevis Customer Success Manager Nevis is building the world's first AI wealth management platform. In just 9 months, Nevis has grown to have over $50 billion of assets under management on its platform ...

Nevis

Customer Success Manager - Remote

The Role We are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our products. In this role, you will act as the human interface between our ...

DataGrail

Customer Success Manager

$110K - $140K/yr

Customer Success Manager Remote - United States The Opportunity: As a Customer Success Manager at DataGrail, you'll partner with customers to help them operationalize and scale their privacy programs ...

Nevis

Customer Success Manager - Remote

The Role We are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our products. In this role, you will act as the human interface between our ...

Just Right Reader

Customer Success Manager

Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...

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All JobsCustomer Success Manager Remote Edtech Jobs

Customer Success Manager Remote Edtech information

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$32.5K

$83.1K

$140K

How much do customer success manager remote edtech jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer success manager remote edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
More about Customer Success Manager Remote Edtech jobs
What cities are hiring for Customer Success Manager Remote Edtech jobs? Cities with the most Customer Success Manager Remote Edtech job openings:
What states have the most Customer Success Manager Remote Edtech jobs? States with the most job openings for Customer Success Manager Remote Edtech jobs include:
What job categories do people searching Customer Success Manager Remote Edtech jobs look for? The top searched job categories for Customer Success Manager Remote Edtech jobs are:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager (Remote)

Customer Success Manager (Remote)

Sorcero

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

COMPANY SUMMARY
Sorcero's medical AI platform transforms life sciences decision-making, accelerating patient access to life-saving treatments. By harnessing insights from global medical data, we empower industry leaders to deliver breakthrough therapies. Founded in 2018 by pioneers in AI, public health, and personalized content, Sorcero is a Certified B Corp headquartered in Washington, DC. Our innovation has been recognized by over a dozen awards, including Fast Company's Most Innovative companies of 2024, and six foundational medical AI patents. For more information, visit www.sorcero.com.
WHY JOIN SORCERO?
Sorcero transforms decision-making in life sciences by empowering stakeholders with insights to improve patient outcomes. By joining our team, you will play a critical role in our growth and success by collaborating with our network of passionate entrepreneurs to build a scalable, impactful organization. Sorcero provides a supportive community to bring out the best in each of us through flexible working arrangements and meaningful interactions with global teammates.
Our employees are driven by these common values:
  • Pursuit of excellence and mastery of their craft
  • Humility in defeat and in success
  • Kindness and empathy towards others
  • Desire to create large-scale, positive change

Our cutting-edge solutions empower the world's leading scientists, researchers, and subject matter experts to drive groundbreaking advancements. If you're passionate about innovation and eager to tackle complex challenges, we invite you to join our team. Together, we'll shape the future of life sciences.
CUSTOMER SUCCESS MANAGER
The Customer Success Manager will play a crucial role in building "trusted advisor" relationships with customers as a way of driving the successful adoption and ongoing satisfaction of AI solutions in life sciences companies. This dynamic position requires a blend of technical expertise, strategic thinking, business acumen and superior customer relationship management skills.
The successful candidate will lead implementation processes, ensuring seamless transitions from sales to delivery, while developing strategies for long-term customer satisfaction, retention and expansion. Responsibilities will range from managing complex technical challenges to identifying new growth opportunities, collaborating with sales teams, and serving as a product evangelist.
This role is instrumental in shaping a customer-centric approach, translating customer needs into actionable insights for product and technology teams, and ultimately driving the continuous improvement and expansion of the Sorcero AI platforms in the life sciences sector. The ideal candidate will be adept at balancing technical know-how with business acumen, effectively bridging the gap between customer needs and technological solutions.
RESPONSIBILITIES
Implementation and Customer Success Leadership:
  • Support the sales team in customer implementations by translating customer needs and communicating it to the Product and Technology teams and ensuring implementation is being done according to agreed upon milestones
  • Develop, communicate and manage implementation project timelines, resource allocation, and deliverables for new and existing implementations
  • Ensure smooth transition from sales to implementation and ongoing support
  • Provide regular insights to senior management on implementation trends, Customer success metrics, and growth opportunities
  • Develop and execute strategies for long-term Customer satisfaction and retention
  • Address complex technical challenges and drive continuous improvement in Customer operations
  • Develop and implement best practices for Customer onboarding, support, and relationship management
  • Gather and act on Customer feedback to enhance platform features and services

Business Solutions:
  • Serve as the voice of the customer in identifying and developing new opportunities to expand our AI solutions in life sciences companies
  • Collaborate with sales to design and present solutions based on the Sorcero platform for prospective Customers
  • Serve as Product Evangelist and SME on calls with prospects in Customer meetings, articulating our value proposition

Key Performance Indicators
Metric
Weight
Net Revenue Retention (NRR)
20%
Statement of Work /Success Metrics
20%
Customer Feedback - Focused on the customer's perception of the CEM's support.
35%
Contributions Operational & Professional Growth
25%
REQUIRED QUALIFICATIONS
  • Must be based within the United States
  • Bachelor's degree in Business, Marketing or Communications
  • 3+ years of experience in a client-facing role (Customer Success, Account Management) in B2B or SaaS environments
  • Proven track record in project management and complex technical solution implementation
  • Excellent communication and presentation skills
  • Ability to manage multiple projects simultaneously
  • Strong problem-solving and analytical skills
  • Proficiency in CRM software
  • Proven track record in building and maintaining customer relationships
  • Experience in developing and implementing customer success strategies
  • Ability to work in a fast-paced, dynamic environment
  • Adaptability to changing technologies and industry trends

PREFERRED SKILLS
  • Experience in a startup/ high growth environment
  • Project Management certification preferred
  • AI or Machine Learning certifications a plus
  • Fluency in English (additional languages beneficial)
  • Comprehensive understanding of life sciences industry, including regulatory and compliance requirements
  • Broad understanding of AI technologies and their applications in life sciences, specifically in the medical affairs domain.
  • Proficiency in data science concepts and practical application
  • Knowledge of medical and scientific communication processes in pharma/biotech

COMPENSATION AND BENEFITSSorcero is a remote and globally distributed team. We offer rewarding compensation that will include a base salary in the range of $110,000-$125,000 depending on experience and location.
We also provide the following benefits for US employees:
  • Three weeks PTO + 1 week of December holiday recess
  • One week Safe & Sick leave
  • 10 company holidays + 2 floating holidays
  • Medical, dental and vision benefits for you and your family
  • Paid parental bonding leave
  • 401(k) retirement plan, company match up to 5%
  • Company-provided laptop and hardware

Because ∑ (human + AI) > human or AI alone
Sorcero is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, education, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. and celebrates the diversity of its growing team.
We are unable to sponsor or take over sponsorship of employment visas at the present time.

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