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Customer Success Manager Remote Edtech Jobs in Texas

Stryker

Customer Success Manager (Remote)

Flower Mound, TX · Remote

$116K - $193K/yr

Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker Vocera portfolio. They drive solution adoption ...

AxisCare

Customer Success Manager

Waco, TX · Remote

Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and growing our relationships with high-value clients. Your primary objective ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Melio

Customer Success Manager

Austin, TX · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

DealHub

Customer Success Manager

Austin, TX · On-site +1

Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must * Have proven hands-on experience with leading onboarding and implementation processes * Have proven ...

Ryan Consulting

Customer Success Manager

Dallas, TX · On-site +1

... Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale ... This position is open to remote. Core Responsibilities * Deliver a world-class customer experience ...

QAD, Inc.

Customer Success Manager

Dallas, TX · Remote

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

New

Ryan, LLC

Customer Success Manager

Dallas, TX · On-site +1

... Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale ... This position is open to remote. Core Responsibilities * Deliver a world-class customer experience ...

Arva Intelligence

Customer Success Manager

Houston, TX · On-site +1

$85K - $115K/yr

Remote Travel: Up to 25% travel Level: 4 (Experience Contributor) or 5 (Senior) Base Salary Range: $85K - $115K (not including benefits) General Position Description The Customer Success Manager is ...

QAD, Inc.

Customer Success Manager

Dallas, TX · On-site +1

$85K - $110K/yr

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

Vehlo

Customer Success Manager, Senior

Dallas, TX · On-site +1

Sr. Customer Success Manager About Vehlo: We started Vehlo in 2019 with a simple goal: to be the ... This role may be performed in a remote, hybrid, or office-based environment depending on business ...

Kastle Systems

Customer Success Manager

Dallas, TX · Remote

Kastle's integrated security solution, including access control, video, and remote video monitoring ... Managers, marketing, product and Customer Success teams to develop sales plans that enhance ...

Capital One

Dealer Success Manager - Remote

Plano, TX · On-site +1

Dealer Success Manager - Remote Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your ...

Intuit

Customer Success Manager (Services)

Frisco, TX · On-site +1

We are looking for a Customer Success Manager interested in using creativity to solve problems ... California Remote (Not Bay Area) $126,000- $170,500 Illinois Remote $114,000- $154,500 Mountain ...

DomainTools

Customer Success Manager

Austin, TX · On-site +1

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in ... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

Description About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal ... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.

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Customer Success Manager Remote Edtech information

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Texas?

For Customer Success Manager Remote Edtech jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Texas look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Texas are:

What cities in Texas are hiring for Customer Success Manager Remote Edtech jobs?

Cities in Texas with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Success Manager (Remote)

Flower Mound, TX • Remote

Stryker
See more jobs at Strykerexternal

$116K - $193K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Work Flexibility: Remote

The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker Vocera portfolio. They drive solution adoption post-deployment for defined customers, support retention and expansion of our solutions alongside account executives and serve as a customer consultant. They establish and maintain long-term relationships with client executives and champions, ensuring that activities are closely aligned with business strategy and intended success metrics. They will proactively engage with customers to develop a deep understanding of customers' business objectives and be able to identify and articulate how our solution supports the achievement of those goals, driving increased volume and breakthrough performance throughout the customer life cycle. They are responsible for understanding the 'health' of our customers, ensuring they grow into solution advocates.

What you will do:

  • Manage the relationship with designated customers by providing guidance to enhance current systems and anticipate future needs
  • Ensure prompt issue resolution, coordinate necessary resources, lead communications, document statuses, anticipate risks and opportunities
  • Understand each customer's unique goals, challenges, and requirements and identify improvement opportunities and recommend solutions
  • Track customer usage and engagement, creating and sharing regular reports on customer health and progress
  • Build expertise with the Stryker solution system design, deployment, administration as well as end user training
  • Provide guidance and advice to customers on how to maximize the value of their investments
  • Anticipate the customers' needs and propose alternate solutions to resolve technical and organizational challenges which slow the rate of expansion
  • Monitor contract renewals, identify upselling opportunities, and ensure a high renewal rate

What you need:

Required:

  • Bachelor's degree required
  • Minimum 4 years of relatable work experience required in customer success, account management or related field
  • Healthcare industry experience with knowledge of clinical operations, patient care workflows, healthcare technology, or health system organizational structures

Preferred:

  • Experience building and maintaining customer relationships through all phases of a technical system implementation lifecycle
  • Strong communication skills with the proven ability to use technology to present concepts and articulate business value and return on investment
  • Technical expertise with databases, wireless networking, mobile voice clients, system administration, and distributed systems architectures

United States of America Pay Ranges:

  • Puerto Rico: $77,700 - $129,500 USD Annual
  • USN: $89,300 - $148,800 USD Annual
  • US5: $93,800 - $156,200 USD Annual
  • US10: $98,200 - $163,700 USD Annual
  • US15: $102,700 - $171,100 USD Annual
  • US20: $107,200 - $178,600 USD Annual
  • US30: $116,100 - $193,400 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 20%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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