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Customer Success Manager Remote Edtech Jobs in Texas

Daybreak Health

Customer Success Manager

Dallas, TX · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a ... Experience in EdTech, education, or healthcare partnerships, product support, and enablement * K-12 ...

New

AxisCare

Customer Success Manager

Waco, TX · Remote

Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and growing our relationships with high-value clients. Your primary objective ...

Melio

Customer Success Manager

Austin, TX · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

DealHub

Customer Success Manager

Austin, TX · On-site +1

Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must * Have proven hands-on experience with leading onboarding and implementation processes * Have proven ...

QAD, Inc.

Customer Success Manager

Dallas, TX · On-site +1

$85K - $110K/yr

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

QAD, Inc.

Customer Success Manager

Dallas, TX · Remote

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

Arva Intelligence

Customer Success Manager

Houston, TX · On-site +1

$85K - $115K/yr

Remote Travel: Up to 25% travel Level: 4 (Experience Contributor) or 5 (Senior) Base Salary Range: $85K - $115K (not including benefits) General Position Description The Customer Success Manager is ...

Kastle Systems

Customer Success Manager

Dallas, TX · Remote

Kastle's integrated security solution, including access control, video, and remote video monitoring ... Managers, marketing, product and Customer Success teams to develop sales plans that enhance ...

DomainTools

Customer Success Manager

Austin, TX · On-site +1

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

Intuit

Customer Success Manager (Services)

Frisco, TX · On-site +1

We are looking for a Customer Success Manager interested in using creativity to solve problems ... California Remote (Not Bay Area) $126,000- $170,500 Illinois Remote $114,000- $154,500 Mountain ...

Autodesk

$68K - $122K/yr

Reporting to the North American Manager of Customer Success for Architecture, Engineering, Owner ... You will be fully remote with travel expected up to 35% * Display sincere curiosity to understand ...

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

... customer success, with a proventrack recordof managing complex sales cycles within government and ... and remote workforce enablement, to positionNinjaOneas the ideal solution. * Relationship ...

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Customer Success Manager Remote Edtech information

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Texas?

For Customer Success Manager Remote Edtech jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Texas look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Texas are:

What cities in Texas are hiring for Customer Success Manager Remote Edtech jobs?

Cities in Texas with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Customer Success Manager

Daybreak Health

Dallas, TX • Remote

$85K - $95K/yr

Full-time

Posted 3 days ago

New

Job description

Customer Success Manager
Daybreak Health | 100% Remote | Full-time

About the role
You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring students. Your people are counselors, social workers, and school admin. Your job is to get them equipped and excited to send kids to care. This is execution at scale: technical onboarding, staff training, troubleshooting, adoption campaigns, and data analysis, with AI and internal tools handling the repetitive parts so you spend your time with people instead of building workflows from scratch. When you do this well, more kids get help.

About Daybreak Health

Daybreak partners with school districts to make sure any student who needs mental health care can actually get it. The gap we're closing is real: the recommended ratio is one school psychologist per 500 students, and the national reality is closer to one per 1,200, which means families wait months while counselors carry impossible caseloads. We match every student to a clinician based on language, culture, identity, and what they're actually working through, usually starting care within a week or two of a referral and at no cost to the family. It works. 81% of students improve on standardized clinical measures, 92% of families report meaningful behavioral change at home, and 80% of school staff see better attendance, grades, and behavior. We're backed by Union Square Ventures, Lux Capital, Lightspeed Venture Partners, Maven Ventures, and Y Combinator, and we already serve districts representing more than a million students. That still leaves most of the country without an answer, which is exactly where this role comes in.

What you'll do

  • Lead district onboarding, staff activation, and dashboard training
  • Troubleshoot account access, referral submissions, and scope questions, with white-glove support for strategic districts
  • Run staff trainings and info sessions that get people genuinely bought in
  • Build training capacity models across your cohort so you can flag capacity risk before it turns into a launch delay
  • Set the support and engagement strategy per district, with real autonomy to choose the approach
  • Execute adoption campaigns: campus visits, email outreach, webinars, data-driven interventions
  • Find creative ways to reach teachers and parents, not just counselors and admin
  • Watch leading indicators like non-contributor district rates and escalate a rising rate as a structural signal, not a seasonal dip
  • Turn district data into action, and keep your portfolio documented in shared tools so your work compounds for the team
  • Use AI to build personalized training decks, campaigns, and district talk tracks, then apply your own judgment on context and tone
  • Use AI to review activation pacing and referral trend lines so you can spend more human time on the districts that need it
  • Bring what you learn to weekly GTM meetings, where AI fluency is a shared practice rather than a personal hack

Skills

  • District and campus onboarding and implementation
  • Live training and facilitation for adult learners
  • Adoption and engagement campaign execution
  • Project management across many concurrent launches
  • Data analysis and simple modeling (capacity, pacing, funnel)
  • Independent technical troubleshooting
  • Practical AI fluency for drafting, analysis, and pattern-spotting
  • Cross-functional collaboration
  • Strong written and verbal communication
  • Documentation in shared tools (Notion, Google Docs and Slides)

Who thrives here

  • Great communicator and idea generator
  • Natural problem-solver who figures things out without being handed the answer
  • Connects dots across teams, products, and initiatives
  • Knows when to jump in and help and when to hold people accountable
  • Takes pride in support so fast and pleasant it creates champions
  • Scrappy and adaptable, comfortable in constant startup change
  • Sees AI as a way to do more of the job well, not a shortcut around the judgment parts
Qualifications

Must-haves

  • Experience in EdTech, education, or healthcare partnerships, product support, and enablement
  • K-12 background
  • Track record driving adoption at scale, think 100+ customers and thousands of end users
  • Strong project management across multiple launches at different phases
  • Tech savvy: picks up new systems fast, troubleshoots independently, uses AI tools daily
  • Exceptional organization across deadlines and deliverables
  • Self-starter who sees what needs to happen and makes it happen
  • Strong written and verbal communication
  • Comfortable turning data into insight, including building simple models

Nice-to-haves

  • Experience with mental health or SEL products
  • Previous work inside a K-12 district or on a campus
  • Salesforce or similar CRM experience
Pay Range
$85,000—$95,000 USD