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Customer Success Manager Remote Edtech Jobs in Texas

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Emerson Group

Customer Success Manager - Remote

Austin, TX · On-site +1

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts. CSMs lead ...

Certinia

Customer Success Manager-US

Austin, TX · On-site +1

$95K - $170K/yr

Customer Success Manager Remote in the US WHO WE ARE Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from ...

Prospyr, Inc

Customer Success Manager

Austin, TX · On-site +1

$75K - $125K/yr

Customer Success Manager Company: Prospyr Medical Location ... Remote (US) About Prospyr Prospyr Medical is building the operating system for medical aesthetics ...

AxisCare

Customer Success Manager

Waco, TX · Remote

Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and growing our relationships with high-value clients. Your primary objective ...

Cupix

Customer Success Manager

Austin, TX · On-site +1

... remote navigation, 4D documentation, analysis and collaboration. We are seeking a talented and ... As a successful Customer Success Manager, you will use your consultative mindset to leverage Cupix ...

Cupix

Customer Success Manager

Round Rock, TX · On-site +1

... remote navigation, 4D documentation, analysis and collaboration. We are seeking a talented and ... As a successful Customer Success Manager, you will use your consultative mindset to leverage Cupix ...

Certinia

Senior Customer Success Manager-US

Austin, TX · On-site +1

$110K - $190K/yr

Senior Customer Success Manager Remote in the US WHO WE ARE Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations ...

NinjaOne

Customer Success Manager

Austin, TX · On-site +1

As the Customer Success Manager you will be the expert in best practices and product adoption ... We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with ...

DealHub

Customer Success Manager

Austin, TX · On-site +1

Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must * Have proven hands-on experience with leading onboarding and implementation processes * Have proven ...

HungerRush

Customer Success Manager

Houston, TX · On-site +1

This is a remote role What You Will Do Customer Ownership & Growth * Act as the primary point of ... Success, Account Management, or a consultative customer-facing role * Proven ability to manage a ...

HungerRush

Customer Success Manager

Houston, TX · Remote

This is a remote role What You Will Do Customer Ownership & Growth * Act as the primary point of ... Success, Account Management, or a consultative customer-facing role * Proven ability to manage a ...

Workiz

Customer Success Manager

Austin, TX · On-site +1

Requirements * 2+ years in Customer Success or Strategic Account Management in SaaS, focused on Mid ... Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working. * We ...

Anchor Fintech

Customer Success Manager

Austin, TX · On-site +1

We're hiring Customer Success Managers as part of Anchor's founding CS team. You are expected to ... This position is hybrid-based in Austin, TX, with a mix of office and remote work (4 days from the ...

INNERGY

Customer Success Manager

Austin, TX · On-site +1

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering ... S.-based remote role. Due to current regulatory requirements, we are only able to consider ...

leadsonline

Customer Success Manager

Plano, TX · On-site +1

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

leadsonline

Customer Success Manager

Plano, TX · On-site +1

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Texas

Customer Success Manager Remote Edtech information

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Texas? For Customer Success Manager Remote Edtech jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Texas look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Texas are:
What cities in Texas are hiring for Customer Success Manager Remote Edtech jobs? Cities in Texas with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Texas as of July 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% Remote job distribution.
Customer Success Manager (Remote)

Customer Success Manager (Remote)

Black Box Intelligence

Dallas, TX • Remote

Full-time

Posted 5 days ago

Job description

Position Summary:

We are seeking an experienced and ambitious Customer Success Manager (CSM) to create long-term, trusting relationships with our SMB customers. As a key member of our team, you will be responsible for owning a portfolio of assigned customers and ensuring those customers achieve their desired outcomes while maximizing their value from our products and services.

Success in this role will be measured by your ability to drive customer satisfaction, retention, and growth, and collaborate with cross-functional teams to enhance customer experience. If you are a dynamic and results-oriented Customer Success Manager who thrives in a fast-paced environment, we invite you to join our team and play a pivotal role in driving our company’s growth and success.

Reports to: VP, Customer Success

Responsibilities:

  • Develop a strategic and trusted advisor relationship with key accounts, customer stakeholders, and executives
  • Build and maintain strong, long-lasting customer relationships
  • Work strategically with internal Account Executives to help them identify, grow, and develop new business with existing customer portfolio
  • Partner with Implementation team to ensure customers onboard successfully and achieve the fastest path to value against their desired outcomes
  • Negotiate renewals and close agreements to maximize profits with a high focus on multi-year agreements
  • Develop detailed account plans with retention and expansion strategies
  • Facilitate Business Reviews and Quarterly Performance Reviews for customers
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Assist with challenging customer requests or issue escalations as needed

Requirements

  • Restaurant Industry knowledge preferred
  • Proven work experience as a Customer Success Manager or Account Manager preferred
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (Salesforce preferred), Microsoft Suite, and Google Suite
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Ability to independently analyze and leverage data to make a persuasive argument or generate a compelling customer value / customer ROI narrative
  • Creative, resourceful, detail-oriented, and well-organized
  • A strong team player and resourceful individual who thrives in a fast-paced, high-growth environment
  • Passionate about providing an exceptional customer experience
  • Excellent listening, negotiation, and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree a plus

Our Values:

Black Box Intelligence™’s core leadership principles directly support our employee’s empowerment and growth. We are guided by a set of core values that are more than just a poster on the wall.

· One Team - I am more than my department and will behave as such

· Do Good – I will leave it better than I found it

· Dream Big – Big visions lead to big results; take risks

· Ignite Fire – I am passionate about the restaurant industry and the people in it

· Own It – I take ownership and am relentless in my pursuit of excellence · Inspire Trust – Every interaction inspires trust

Black Box Intelligence is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity,national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status.

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