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Customer Success Manager Remote Edtech Jobs in Texas

Amazon

AWS Sales Manager, EdTech

Austin, TX · On-site +1

... to manager a team of AWS Account Managers selling into a named set of enterprise EdTech ISV ... This leader will be responsible for driving revenue, customer success, and cloud adoption through ...

Amazon

AWS Sales Manager, EdTech

Austin, TX · On-site +1

... to manager a team of AWS Account Managers selling into a named set of enterprise EdTech ISV ... This leader will be responsible for driving revenue, customer success, and cloud adoption through ...

ASSA ABLOY

Director of Customer Success

Austin, TX · Remote

General Manager, SiteOwl Location: Austin, TX/Phoenix, AZ (Remote) Team: Customer Success Managers, Support Level: Leadership team member About SiteOwl SiteOwl is a physical security lifecycle ...

Measured

Sr. Manager, Customer Success

Austin, TX · Remote

As a senior leader within a customer-success-driven organization, you will represent the full ... Values diversity and integrity Benefits * 100% Remote * Competitive Total Rewards and flexible paid ...

Measured

Sr. Manager, Customer Success

Austin, TX · On-site +1

As a senior leader within a customer-success-driven organization, you will represent the full ... Values diversity and integrity Benefits * 100% Remote * Competitive Total Rewards and flexible paid ...

NK Consultancy LLC

Client Success Manager

Houston, TX · Remote

... in customer service management, account support, or client services (healthcare, staffing, or ... Location: Remote, Must reside in Texas, Florida, Kansas, Oklahoma, Tennessee, Utah, or Virginia

New

Atlassian

Customer Success Architect (AI)

Austin, TX · On-site +1

Your work will involve managing engagements, enabling customers, and continuously improving ... We're hiring a CSA (with an AI focus) to join our Customer Success Architect team, reporting to a ...

Atlassian

Customer Success Architect (AI)

Austin, TX · On-site +1

Your work will involve managing engagements, enabling customers, and continuously improving ... We're hiring a CSA (with an AI focus) to join our Customer Success Architect team, reporting to a ...

RQI Partners

Impact Manager, Customer Success

Dallas, TX · On-site +1

$100K - $105K/yr

Remote Work Environment (some positions require travel) * Comprehensive Medical, Dental and Vision ... Pet Insurance Department US Hospital Impact Role Impact Manager, Customer Success Locations Dallas ...

Bazaarvoice

Client Success Manager

Austin, TX · Remote

$70K - $76K/yr

Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict ... LI-Remote #LI-JM1 Why join Bazaarvoice? Customer is key We see our own success through our ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Texas

Customer Success Manager Remote Edtech information

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Texas?

For Customer Success Manager Remote Edtech jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Texas look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Texas are:

What cities in Texas are hiring for Customer Success Manager Remote Edtech jobs?

Cities in Texas with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Quest Diagnostics

Irving, TX • On-site, Remote

$130K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

95th of 121 rated laboratories

Job description


Pay Range: $130,000-150,000, plus yearly bonus and company car/gas card
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information: We are proud to offer benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program
  • Blueprint for Wellness
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 MyDay off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts Annual incentive plans
  • Matching gifts program
  • Company car and gas card
  • Education assistance through MyQuest for Education Career advancement opportunities and so much more!

The Sr. Customer Success Manager, Health Systems is responsible for developing and cultivating long-term Health System customer relationships and securing customer/revenue retention, always looking to expand Quest's products and services through upselling. The Sr. Customer Success Manager shields customers from Quest's complexity and provides a single point of objective business support and key client insights to Leadership. The Sr. Customer Succes Manager helps customers achieve their goals, manages contract and financial aspects, and advocates when necessary to see resolution of their issues.
The Sr. Customer Success Manager will support Health System customers across Quest's Southwest Region which includes TX, LA, OK, NM, AZ and a portion of MS. The Sr. Manager must reside within the region. Regional travel and time in the field will be at least 50% but may be as much as 80%. A company car and gas card will be provided.
Responsibilities
  • Optimize customer service levels by acting as a main point of contact and communication point between the customer and various internal Quest functions for problem solving & ensuring customer satisfaction.
  • Interacts collaboratively with regional Lab Ops, Esoteric Lab Ops, logistics, IT, account setup and other Customer Support functions to solve customer issues.
  • Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.
  • Provide and operationalize venues for customer communication about ongoing experience issues responsible parties and timelines for resolution.
  • Be physically present prior to and during the customer's critical "go live" time, which may be several days or several weeks, whatever the need assessment dictates.
  • Analyze any chronic service failures, review root causes and interact with business partners to improve service levels and prevent recurring defects & participate in continuous improvement efforts.
  • Work with Customer Solutions to review Client Problem Tracking module or other client problem reporting mechanism for at-risk accounts and coordinate action(s) between functional groups to resolve At-Risk issues in a timely manner.
  • Create a venue with client accounts and at-risk clients to ensure that the resulting resolution and follow-up activity are satisfactory. Solicit and resolve other outstanding issues or concerns.
  • Expectations are to be out in the field at least 50% of the time but may be as much as 80%.

Qualifications
Required Work Experience:
  • 7+ years of experience in a high volume, laboratory customer services environment, direct or adjacent.
  • Must have a global understanding of department functions.

Knowledge:
  • Customer service background-problem solver.
  • Possess strong general business acumen, understanding financials and metrics (P&L, pricing, billing, etc. knowledge).

Skills:
  • Strong presentation and Executive Presence; gain access and build trust with key leaders, able to articulate business needs and objectives.
  • Excellent interpersonal and communication skills, including the ability to communicate complex issues clearly and concisely, both written and verbal.
  • Ability to understand and articulate strengths, weaknesses, opportunities, and threats in competitive offerings.

Education
Bachelor's Degree (Required)
Work Requirements
50-80% travel required
Licenses and Certifications
Valid driver's license (Required)

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