Partner Success Manager
Austin, TX ยท Hybrid
SUMMARY Q2 is seeking a Partner Success Manager to support the onboarding, maintenance, and sales success of our third-party partner ecosystem. This individual will be part of Q2's Innovation Studio ...
Austin, TX ยท Hybrid
SUMMARY Q2 is seeking a Partner Success Manager to support the onboarding, maintenance, and sales success of our third-party partner ecosystem. This individual will be part of Q2's Innovation Studio ...
Austin, TX ยท Hybrid
SUMMARY Q2 is seeking a Partner Success Manager to support the onboarding, maintenance, and sales success of our third-party partner ecosystem. This individual will be part of Q2's Innovation Studio ...
Austin, TX ยท On-site
$130K - $144K/yr
As a Partner Success Manager , you'll support and grow relationships with our largest merchant partners. As we continue scaling at a high pace, we need someone who thrives in fast-moving environments ...
Austin, TX ยท On-site
$130K - $144K/yr
As a Partner Success Manager , you'll support and grow relationships with our largest merchant partners. As we continue scaling at a high pace, we need someone who thrives in fast-moving environments ...
Austin, TX ยท Hybrid
$94K - $126K/yr
The Partner Success Manager serves as the primary operational relationship owner for assigned partners. This role ensures partner-led implementations are visible, partner consultants are tracked ...
Austin, TX ยท Hybrid
$94K - $126K/yr
The Partner Success Manager serves as the primary operational relationship owner for assigned partners. This role ensures partner-led implementations are visible, partner consultants are tracked ...
Austin, TX ยท Hybrid
$94K - $126K/yr
The Partner Success Manager serves as the primary operational relationship owner for assigned partners. This role ensures partner-led implementations are visible, partner consultants are tracked ...
Quick apply
Austin, TX ยท Hybrid
$94K - $126K/yr
The Partner Success Manager serves as the primary operational relationship owner for assigned partners. This role ensures partner-led implementations are visible, partner consultants are tracked ...
Denton, TX ยท On-site +1
Manage implementation and onboarding of all new and renewing partners * Deliver engaging ... success * Work with the Support and development teams on improving the product based on customer ...
Denton, TX ยท On-site +1
Manage implementation and onboarding of all new and renewing partners * Deliver engaging ... success * Work with the Support and development teams on improving the product based on customer ...
Denton, TX ยท On-site +1
Manage implementation and onboarding of all new and renewing partners * Understand and anticipate ... success * Work with the Support and development teams on improving the product based on customer ...
Denton, TX ยท On-site +1
Manage implementation and onboarding of all new and renewing partners * Understand and anticipate ... success * Work with the Support and development teams on improving the product based on customer ...
Denton, TX ยท On-site +1
Manage implementation and onboarding of all new and renewing partners * Understand and anticipate ... success * Work with the Support and development teams on improving the product based on customer ...
Denton, TX ยท On-site +1
Manage implementation and onboarding of all new and renewing partners * Understand and anticipate ... success * Work with the Support and development teams on improving the product based on customer ...
Irving, TX ยท On-site
The Customer Success Manager is an advocate for KMS Lighthouse and for the client to ensure ... Actively engage with multiple contacts in each account to ensure amazing partnership and ...
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Irving, TX ยท On-site
The Customer Success Manager is an advocate for KMS Lighthouse and for the client to ensure ... Actively engage with multiple contacts in each account to ensure amazing partnership and ...
Plano, TX ยท On-site
$60K - $70K/yr
Customer Success plays a critical role in ensuring our church partners are thriving, supported, and growing in value from Amazing Life. Role Overview The Customer Success Manager (CSM) is responsible ...
Plano, TX ยท On-site
$60K - $70K/yr
Customer Success plays a critical role in ensuring our church partners are thriving, supported, and growing in value from Amazing Life. Role Overview The Customer Success Manager (CSM) is responsible ...
Manage implementation and onboarding of all new and renewing partners * Deliver engaging ... success * Work with the Support and development teams on improving the product based on customer ...
Manage implementation and onboarding of all new and renewing partners * Deliver engaging ... success * Work with the Support and development teams on improving the product based on customer ...
San Antonio, TX ยท On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Partners with accounts teams (Account VPs and Account Managers) to uncover cross-selling and ...
San Antonio, TX ยท On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Partners with accounts teams (Account VPs and Account Managers) to uncover cross-selling and ...
Austin, TX ยท On-site +1
$75K - $125K/yr
Act as the strategic partner for a portfolio of high-value customers * Drive retention, expansion ... Success, Account Management, or similar roles in B2B SaaS or in Management Consulting * Proven ...
Austin, TX ยท On-site +1
$75K - $125K/yr
Act as the strategic partner for a portfolio of high-value customers * Drive retention, expansion ... Success, Account Management, or similar roles in B2B SaaS or in Management Consulting * Proven ...
Austin, TX ยท On-site +1
We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We're ... You'll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for ...
Austin, TX ยท On-site +1
We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We're ... You'll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for ...
San Antonio, TX ยท On-site
The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted ... Requirements Key Responsibilities Executive Relationship Building & Client Partnership * Serve as ...
San Antonio, TX ยท On-site
The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted ... Requirements Key Responsibilities Executive Relationship Building & Client Partnership * Serve as ...
Round Rock, TX ยท On-site +1
We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We're ... You'll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for ...
Round Rock, TX ยท On-site +1
We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We're ... You'll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for ...
Houston, TX ยท On-site
$16 - $18/hr
Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 ... Manage ongoing communication with clients, delegates, business partners, and service inquiries
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Houston, TX ยท On-site
$16 - $18/hr
Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 ... Manage ongoing communication with clients, delegates, business partners, and service inquiries
Austin, TX ยท Hybrid
Partner with Sales and Channel teams to ensure seamless handoffs, renewal strategy alignment, and ... Leverage CRM, Success Plans, and account health dashboards to maintain accurate data and document ...
Austin, TX ยท Hybrid
Partner with Sales and Channel teams to ensure seamless handoffs, renewal strategy alignment, and ... Leverage CRM, Success Plans, and account health dashboards to maintain accurate data and document ...
Waco, TX ยท Remote
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... strong partnerships and maximizing the value our clients receive from our solutions. Key ...
New
Waco, TX ยท Remote
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... strong partnerships and maximizing the value our clients receive from our solutions. Key ...
New
San Antonio, TX ยท On-site
The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted ... Requirements Key Responsibilities Executive Relationship Building & Client Partnership * Serve as ...
Quick apply
San Antonio, TX ยท On-site
The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted ... Requirements Key Responsibilities Executive Relationship Building & Client Partnership * Serve as ...
Austin, TX ยท Hybrid
Partner with Sales and Channel teams to ensure seamless handoffs, renewal strategy alignment, and ... Leverage CRM, Success Plans, and account health dashboards to maintain accurate data and document ...
Austin, TX ยท Hybrid
Partner with Sales and Channel teams to ensure seamless handoffs, renewal strategy alignment, and ... Leverage CRM, Success Plans, and account health dashboards to maintain accurate data and document ...
$30.3K - $39.4K
4% of jobs
$39.4K - $48.5K
10% of jobs
$54.9K is the 25th percentile. Wages below this are outliers.
$48.5K - $57.6K
16% of jobs
$57.6K - $66.7K
15% of jobs
The median wage is $70.2K / yr.
$66.7K - $75.8K
14% of jobs
$75.8K - $84.9K
14% of jobs
$87.4K is the 75th percentile. Wages above this are outliers.
$84.9K - $94K
10% of jobs
$94K - $103.1K
10% of jobs
$103.1K - $112.2K
4% of jobs
$112.2K - $121.3K
2% of jobs
$121.3K - $130.4K
2% of jobs
$30.3K
$77.4K
$130.4K
| Aspect | Partner Success Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Building and maintaining partner relationships to drive mutual growth | Ensuring customer satisfaction and retention within existing accounts |
| Work Environment | Collaborates with external partners and internal teams | Works directly with end-users and clients |
| Required Credentials | Similar certifications in account management, relationship management | Certifications in customer success, account management |
The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.
Full-time
Medical
This job post hasย expired today.ย Applications are no longer accepted.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
SUMMARY
Q2 is seeking a Partner Success Manager to support the onboarding, maintenance, and sales success of our third-party partner ecosystem. This individual will be part of Q2's Innovation Studio, working alongside the Partner Success team to support and strengthen programs across a robust ecosystem of partners - managing inbound partner communications and requests, overseeing escalations, and serving as a key liaison between Customer Success Managers, financial institutions, partners, and Q2 third-party certified developers. They will lead partner go-to-market onboarding, developing clear and repeatable pathways from Early Adopter through General Availability - continuously looking to leverage AI and automation to drive greater efficiency and scale across the onboarding experience. More broadly, they will contribute to Go-to-Market Sales, Marketing, and Partner Success programs by coordinating trainings and sales enablement materials, and working with partners to provide and maintain up-to-date content on Q2's Developer Catalog.
RESPONSIBILITIES Directly manage 3rd party partner relationships, supporting the partner onboarding, collecting sales materials, and driving the overall partner success with sales and marketing Partner with Senior Partner Success Manager to execute and coordinate partner GTM plans for sales enablement to drive pairings with our customers (financial institutions) and adoption with their end users Coordinate and deliver partner trainings and materials, inclusive of webinars and sales resources Support management and optimization of Q2's Developer Catalog where customers can go to learn about the latest partner offerings and access appropriate due-diligence materials Align partner opportunities with strategic verticals and marketing roadmaps to deliver coordinated GTM effort to drive sales enablement Educate partners on self-service tools, maximizing their relationship, and driving success in Q2's fintech ecosystem Gather insight regarding sales activity, end-user adoption, and customer successes Work cross-functionally with teams across sales, marketing, development, and public relation teams Support sales and marketing initiatives to achieve sales and revenue targetsEXPERIENCE AND KNOWLEDGE Bachelor's Degree and 5+ years of relevant partner success/account management experience Excellent written/oral communication skills and ability to interface effectively with peer managers as well as senior management Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment Preferred proficiencies with Salesforce, Jira, Confluence, and Seismic Experience in supporting sales and marketing functions Self-starter who is comfortable with ambiguity Experience building new processes and implementing across organizations Financial Services, enterprise software, customer success, and/or marketplace experience preferredThis position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - "You Earned it"
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
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Finance and insurance
1,001 - 5,000 Employees
Austin, TX, US
2004