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Customer Success Manager Remote Edtech Jobs in Texas

DomainTools

Customer Success Manager

Austin, TX · On-site +1

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

leadsonline

Customer Success Manager

Plano, TX · On-site +1

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

leadsonline

Customer Success Manager

Plano, TX · On-site +1

What You'll Do The Client Success Manager (CSM) is a trusted partner and industry authority, the CSM builds deep relationships, drives customer adoption, and ensures long-term success. Client ...

Tractian

Customer Success Manager

Austin, TX · On-site +1

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

Description About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal ... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in ... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in ... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

... customer success, with a proventrack recordof managing complex sales cycles within government and ... and remote workforce enablement, to positionNinjaOneas the ideal solution. * Relationship ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Texas

Customer Success Manager Remote Edtech information

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Texas?

For Customer Success Manager Remote Edtech jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Texas look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Texas are:

What cities in Texas are hiring for Customer Success Manager Remote Edtech jobs?

Cities in Texas with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution.

Customer Success Manager

DomainTools

Austin, TX • On-site, Remote

$150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

You will use your extensive experience and consultative selling skills to communicate our solutions to a highly technical audience at some of the largest companies in the world. You will be responsible for maintaining relationships with our customers to drive high retention rates and successfully position DomainTools as a critical element in their critical SecOps workflow.
You will be responsible for managing accounts from initial onboarding through securing renewals while also working in an account team with an expansion manager to grow bookings within your assigned accounts.
We want a collaborative and energetic individual that will drive superior customer engagement. This role will contribute to the overall go-to-market (GTM) team, work in a dynamic environment and deliver messaging and product feedback back into the rest of the organization.
The Customer Success Manager role includes but is not limited to the following responsibilities:
Lifecycle Management & Onboarding
  • Seamless Transitions: Manage the formal hand-off from new logo Account Executives (AEs) to ensure a smooth transition into the customer lifecycle.
  • Implementation & Training: Facilitate technical integrations during onboarding and lead product training sessions to drive early adoption.
  • Structured Engagement: Proactively schedule and execute onboarding milestones, including initial check-ins and mid-contract Quarterly Business Reviews (QBRs).
  • Lifecycle Stewardship: Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and consistent consumption. We call this Customer Activation.

Strategic Relationship Management
  • Trusted Advisor Status: Cultivate deep relationships with IT leaders, executive sponsors, and decision-makers to become a primary advocate and "champion builder." Become, and help enable your team members become, "multi-threaded"relationships within each account.
  • Strategic Planning: Lead QBRs to review product consumption, share roadmap/feature updates, and ensure customers are realizing the full value of their scoped solutions.
  • Product Expertise: Maintain expert-level knowledge of Cyber Threat Intelligence, proprietary data sets, and the competitive landscape to provide high-value consulting.

Retention, Expansion, & Revenue
  • Commercial Accountability: Own and complete on-time renewals for your assigned Book of Business.
  • Growth Partnership: Collaborate with expansion partners to manage the sales process, meeting specific quota targets for Renewals and Lift (Upsell/Cross-sell).
  • Forecasting Accuracy: Utilize Clari, Salesforce and Gainsight to maintain precise data on pipeline management, customer health scores, and opportunity forecasting.

Risk Mitigation & Customer Advocacy
  • Health Analysis: Continuously analyze customer engagement data to identify churn risks and execute proactive "get well" action plans that reduce churn risk.
  • Escalation Leadership: Act as the internal voice of the customer during high-severity support cases, coordinating across cross-functional teams to ensure timely resolution.
  • Predictive Support: Identify potential challenges and risks in new feature adoption or release schedules before they impact the customer experience.

Internal Leadership & Collaboration
  • Sales Alignment: Partner with Sales stakeholders to validate that customers are achieving the ROI and outcomes defined during the pre-sales process.
  • Value Communication: Clearly articulate the DomainTools value proposition to all internal and external collaborators to secure long-term brand loyalty.

Requirements
  • 3+ years experience in global multinational account management roles working with technology solutions (Ideally within the Cyber Security industry)
  • Direct account experience working with the largest global organizations (Global F100) and country governments.
  • Direct experience with cybersecurity solutions, DNS specific experience preferred
  • SaaS offerings experience, with a proven track record of success in both retention and expansion
  • Ability to influence key decision makers and to negotiate effectively based on value and time to close
  • An analytical approach to customer engagement, pipeline management, and improving overall customer success and support
  • Ability to multitask and manage multiple priorities effectively, collaborate internally to get things done and be accountable for your performance based on assigned goals.
  • Be available to travel during the year to represent DomainTools at trade events and shows to help drive pipeline growth and increase DomainTools brand presence
  • Meet or exceed role specific KPIs

Compensation & Benefits
  • Compensation: $150,000 On-Target Earnings (OTE) consisting of base salary + commission

Benefits
DomainTools is the global leader for Internet intelligence and the first place security practitioners go when they need to know. The world's most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time.
DomainTools offers a comprehensive benefits package to our employees that includes fully paid medical, dental and vision insurance premiums, a 401k retirement plan with company matching, basic life insurance, flexible PTO and additional well-being benefits.
DomainTools embraces diversity, equity and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth, and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability or any other characteristic protected by law.

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