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Customer Success Manager Remote Edtech Jobs in Texas

Certinia

Customer Success Operations Manager

Austin, TX · On-site +1

$106K - $157K/yr

Customer Success Operations Manager Remote US WHO WE ARE Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and ...

Genesys

Job Title: Sr. Customer Success Manager Location: West and Central Region Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value realization and foster ...

Rechat Inc

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to serve as a trusted technical partner for our enterprise customers. This role sits at the intersection ...

AxisCare

Manager of Customer Success

Waco, TX · Remote

- Manager of Customer Success Reports To: Director of Customer Success Department: Customer Success ... Remote Position Type: Full-Time Position Summary AxisCare is a dynamic and innovative home care ...

Sprinklr

Minimum of 8-10 years' experience in Customer Success,Technical Account management, TechnologyConsultingorTechnology Solutions Development. * Experiencedelivering large-scale transformational ...

Justt

Enterprise Customer Success Manager NY

Houston, TX · On-site +1

$180K - $200K/yr

Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt's regional presence Requirements * 5+ years of experience as a Customer Success Manager managing enterprise accounts

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Customer Success Manager Remote Edtech information

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

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For Customer Success Manager Remote Edtech jobs in Texas, the most frequently searched job titles are:

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The top searched job categories for Customer Success Manager Remote Edtech jobs in Texas are:

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Cities in Texas with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Customer Success Manager, AEC

4M Analytics Ltd

Austin, TX • On-site, Remote

Full-time

Re-posted 11 days ago

Job description

Description
Who We Are
4M is the utility data platform for infrastructure intelligence, on a mission to do for the world below ground what Google Maps did for the world above. By leveraging proprietary data and AI, verified by geospatial experts, we map subsurface infrastructure to help leaders in transportation, utilities, and construction identify risks earlier, keep crews safer, and deliver projects on time and budget. Founded in 2019 and headquartered in Austin and Tel Aviv, we are a Series B company backed by top-tier VCs.
The Opportunity
4M helps AEC firms identify utility risk earlier, keep crews safer, and deliver projects on time and on budget. As we scale our enterprise customer base, we're hiring an experienced Customer Success Manager to own onboarding, adoption, and renewals for a portfolio of AEC accounts including several of our largest enterprise relationships.
This is a build-with-us role: you'll shape how 4M supports engineering firms managing complex, multi-year infrastructure programs. You will establish yourself as a trusted advisor to senior executives and project leaders at our largest AEC firms, acting as the primary voice of the customer to feed actionable insights into product feedback, adoption blockers, and account risk.
Key Responsibilities
  • Own the full customer lifecycle for an assigned book of AEC accounts, ensuring fast time-to-value and driving deep product adoption.
  • Lead onboarding and implementation for new accounts while managing renewal negotiations to protect and grow ARR, including enterprise accounts with complex, multi-stakeholder buying groups.
  • Build and maintain strategic relationships with project-level users up through executive sponsors at large engineering and construction firms.
  • Identify expansion opportunities within existing accounts and partner cross-functionally with Sales and AE teams to convert them.
  • Systematically track account health and usage to proactively flag and mitigate churn risks.
  • Serve as the internal voice of the customer, feeding insights into the product roadmap and deal strategy.

Requirements
Required Qualifications
  • 3+ years of Customer Success experience in the Construction-tech, AEC, or infrastructure software space.
  • Proven experience owning the full commercial lifecycle, including onboarding, implementation, and renewal negotiations.
  • Experience navigating complex, multi-stakeholder accounts within 1,000+ employee organizations.
  • Excellent communication skills with the ability to operate credibly with VP- and C-level stakeholders.
  • Proven experience owning the full commercial lifecycle, including onboarding, implementation, and renewal negotiations.
  • An analytical mindset; comfortable working in dashboards to track usage patterns & act on what the data shows.

AI-First Mindset
We are building an AI-first engineering and success culture, and we're looking for Customer Success Managers who are genuinely excited about working this way. You don't need to arrive with a fully formed AI workflow but you should have the curiosity and the drive to develop one.
This means you have genuine enthusiasm for using AI tools (e.g. Claude) to work faster and smarter in day-to-day CS work, seeing AI as a multiplier of your craft and the value you deliver to customers.
Preferred Qualifications (not required!)
  • Familiarity with SUE (Subsurface Utility Engineering), GIS, or CAD and civil/utility engineering workflows.
  • Experience at a high-growth SaaS company scaling from mid-market into enterprise.

Logistics
  • Reporting: This role reports directly to our Head of AEC, offering significant visibility and strategic alignment within the organization.
  • Travel: Expect approximately 15-30% travel to engage with our key enterprise accounts and partners on-site.
  • Compensation: We offer a competitive package with an expected OTE range of $120,000-$160,000, designed to reward the impact and growth you bring to 4M. Final OTE within this range is determined by factors such as geographic location, relevant experience, and role-specific skills.

Apply