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Customer Success Manager Remote Edtech Jobs in Missouri

Jobgether

Join a fast-growing, remote-first SaaS environment where customer success is central to retention ... Own and manage a portfolio of customer accounts, developing strong, long-term relationships with ...

Harris

Customer Success Coordinator

Louisiana, MO · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

Harris

Customer Success Coordinator

Louisiana, MO · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

New

Jobgether

This is a full-time, remote opportunity for a customer-focused professional to manage and grow a ... Maintain accurate customer records, success plans, account information, and risk indicators in ...

Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps ... Fully remote work environment. * Schedule must accommodate US East Coast working hours. How ...

HMG Careers

Sales Manager Remote

Wilbur Park, MO · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Latour, MO · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Pasadena Park, MO · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Saint George, MO · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Hillsdale, MO · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Columbia, MO · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Missouri

Customer Success Manager Remote Edtech information

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Missouri?

For Customer Success Manager Remote Edtech jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Missouri look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Missouri are:

What cities in Missouri are hiring for Customer Success Manager Remote Edtech jobs?

Cities in Missouri with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Missouri as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Senior Customer Success Manager

Jobgether

Remote

Full-time

Medical

Posted 11 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in Netherlands.

Join a fast-growing, remote-first SaaS environment where customer success is central to retention, growth, and advocacy. In this role, you'll own a portfolio of customers and become a trusted strategic advisor throughout their journey. You'll lead onboarding, guide customers toward measurable business outcomes, and build strong relationships with stakeholders at all levels. You'll monitor account health, drive renewals and expansion opportunities, and proactively address potential risks. Working cross-functionally, you'll represent the customer internally and help shape product improvements and success processes. This is an opportunity to have meaningful commercial and customer impact while working in a high-growth, collaborative environment.

Accountabilities
  • Own and manage a portfolio of customer accounts, developing strong, long-term relationships with stakeholders at all levels.
  • Act as a trusted advisor throughout the customer lifecycle, from onboarding through renewal, helping customers achieve their business objectives.
  • Lead onboarding for new customers, ensuring a smooth transition from sales to customer success and delivering live product training where needed.
  • Monitor and report on key customer metrics, including satisfaction, NPS, retention, growth, and account health.
  • Identify expansion opportunities and lead upsell initiatives across your portfolio.
  • Proactively assess account health, identify risks, and implement strategies to reduce churn and strengthen retention.
  • Serve as the voice of the customer internally, collaborating with product, engineering, sales, and marketing teams to advocate for customer needs and product improvements.
  • Contribute to the development and continuous improvement of customer success processes, workflows, and best practices.
Requirements
  • 3+ years of experience in customer success, account management, or a comparable customer-facing role, preferably within a SaaS environment.
  • Strong customer-centric mindset and a genuine commitment to delivering exceptional customer experiences and measurable outcomes.
  • Excellent relationship-building skills, with the ability to engage effectively with end users, operational stakeholders, and executive sponsors.
  • Demonstrated experience managing complex customer relationships, securing renewals, driving account expansion, and developing customer advocacy.
  • Strong organizational and prioritization skills, with the ability to manage multiple accounts effectively in a fast-paced environment.
  • Excellent written and verbal communication skills, with confidence acting as the primary point of contact for customers.
  • Strong analytical capabilities, including the ability to forecast potential ARR changes and prepare data-driven QBRs.
  • Solid project management skills to ensure successful onboarding and ongoing customer engagement.
  • Commercial acumen and the ability to identify, develop, and close growth opportunities within an existing customer portfolio.
  • Ability to work independently and collaborate effectively across multiple teams in a remote-first environment.
  • Previous experience in sales, marketing, or a high-growth startup environment is a plus.
  • Familiarity with remote-first working practices and knowledge of the outbound sales industry, trends, and solutions are advantageous.
Benefits
  • Competitive salary.
  • Health insurance.
  • Stock options.
  • Remote-first working environment.
  • Collaborative and supportive work culture.
  • Opportunity to join a fast-growing SaaS company with strong product-market fit.
  • Annual company trip to a surprise destination.
  • Opportunity to work with a global customer base and cross-functional teams.
  • Additional perks and benefits as part of the overall employee experience.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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