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Customer Success Manager Remote Edtech Jobs in Missouri

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

Experience managing remote or globally dispersed teams. * Experience supporting ERP implementations ... Success in This Role Within the first 12 months, the successful candidate will: * Build strong ...

Sbdinc

Project Solutions Manager

Kansas City, MO · Remote

$105K - $169K/yr

Project Solutions Manager - Remote/Field Based Come build your career. It takes great people to ... Identify new opportunities for SBD to add value, streamline procedures, and enhance customer ...

Axon

Working closely with customer leadership, technical teams, Axon Professional Services, Customer Success, Support, Engineering, Product Management, Sales Engineering, and partner organisations, you ...

BSI Prof Serv EHS West

Investigate, develop and project manage a suite of services to meet customer requirements in ... LI-VW #LI-Remote About Us BSI is a business improvement and standards company and for over a ...

BSI Group

Investigate, develop and project manage a suite of services to meet customer requirements in ... LI-VW #LI-Remote About Us BSI is a business improvement and standards company and for over a ...

Axon

Working closely with customer leadership, technical teams, Axon Professional Services, Customer Success, Support, Engineering, Product Management, Sales Engineering, and partner organisations, you ...

ForgeFit

Remote Customer Service Specialist

Columbia, MO · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Saint Louis, MO · On-site +1

$16.50 - $22/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Kansas City, MO · On-site +1

$16.50 - $22/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Jobgether

$152K - $251K/yr

... remote-first environment. Accountabilities * Define and execute the product vision, strategy, and ... Collaborate closely with Engineering, Product Marketing, Customer Success, Documentation, Pre-Sales ...

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Customer Success Manager Remote Edtech information

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Missouri? For Customer Success Manager Remote Edtech jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Missouri look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Missouri are:
What cities in Missouri are hiring for Customer Success Manager Remote Edtech jobs? Cities in Missouri with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Missouri as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Manager

Copeland

Saint Louis, MO • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Copeland rating

8.1

Company rating: 8.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

152nd of 487 rated machine equipment manufacturers

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Business Platform:Commercial & Residential Solutions
Business Unit:Comfort Control
Location:St. Louis, MO (Hybrid)
Reports To:Director, Customer Experience
Position Summary
The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing teams. This role oversees daily customer service activities, develops and coaches employees, drives process improvements, manages escalations, and supports strategic business initiatives including system and process transformations.
The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical Support, Manufacturing, and other cross-functional teams to ensure a positive customer experience and promote ease of doing business with Copeland.
This role is ideal for a hands-on leader who enjoys developing people, leading through change, improving processes, and creating consistent customer service experiences across geographically dispersed teams.
Key Responsibilities
Leadership & Team Development
  • Lead, coach, and develop customer service professionals across multiple locations.
  • Foster a high-performance, customer-focused culture built on accountability, collaboration, and continuous improvement.
  • Conduct performance reviews, provide ongoing coaching, and support employee development.
  • Assist with hiring, onboarding, training, and succession planning activities.
  • Effectively manage employee relations, performance concerns, and conflict resolution.
Customer Service Operations
  • Oversee day-to-day customer service activities and ensure service levels are consistently achieved.
  • Manage customer escalations and drive issues to timely resolution.
  • Support workflow management and resource allocation across customer-facing teams.
  • Ensure customers, internal stakeholders, and business partners receive responsive and effective support.
Process Improvement & Change Leadership
  • Identify opportunities to improve customer service processes and drive operational efficiencies.
  • Lead standardization efforts across customer service teams and locations.
  • Support business transformation initiatives, including ERP implementations and system migrations.
  • Champion change management initiatives and drive adoption of new processes and tools.
Metrics & Analysis
  • Monitor and analyze customer service performance metrics and trends.
  • Support Request Date Service Level (RDSL) and other operational performance initiatives.
  • Utilize data to identify improvement opportunities and drive business decisions.
  • Prepare reports and communicate key insights to leadership.
Cross-Functional Collaboration
  • Partner with Sales, Supply Chain, Manufacturing, Technical Support, Product Management, and Operations teams to improve customer outcomes.
  • Act as a customer advocate while balancing business objectives and operational requirements.
  • Support initiatives focused on improving customer satisfaction and operational execution.
Required Qualifications
  • Bachelor's degree preferred; High School Diploma or GED required.
  • 5+ years of customer service, customer support, customer operations, or related experience.
  • 3+ years of people leadership experience with direct responsibility for employee coaching, development, and performance management.
  • Proven experience leading teams in a fast-paced environment.
  • Strong problem-solving, organizational, and communication skills.
  • Experience managing customer escalations and resolving complex issues.
  • Proficiency with Microsoft Office applications, including Excel.
  • Ability to work effectively across multiple functions and organizational levels.
Preferred Qualifications
  • Experience leading customer service teams within a manufacturing, industrial, distribution, or technical product environment.
  • Experience managing remote or globally dispersed teams.
  • Experience supporting ERP implementations, system migrations, or business transformation initiatives.
  • Salesforce experience.
  • Experience supporting HVAC, controls, industrial, or technical product businesses.
  • Experience with operational metrics, service-level management, and continuous improvement initiatives.
Success in This Role
Within the first 12 months, the successful candidate will:
  • Build strong relationships with customer service and cross-functional teams.
  • Gain a solid understanding of Copeland's products, systems, customers, and processes.
  • Help align customer service teams around consistent processes and best practices.
  • Support ongoing business transformation and ERP initiatives.
  • Improve operational efficiency while maintaining a strong customer-focused culture.
  • Drive accountability and develop team capabilities across geographically dispersed locations.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com

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