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Customer Success Manager Remote Edtech Jobs in Missouri

Jobgether

$1.1K - $1.5K/day

Working closely with Customer Success and technical teams, you will contribute to improving ... Manage customer inquiries independently, investigate issues, and deliver efficient solutions with a ...

Axon

Working closely with customer leadership, technical teams, Axon Professional Services, Customer Success, Support, Engineering, Product Management, Sales Engineering, and partner organisations, you ...

Boomi

Commercial Sales Account Manager - BeneLux (Remote - The Netherlands) Why Join Boomi? At Boomi, w ... Engage cross-functional teams, including customer success, solutions consulting, and marketing to ...

Jobgether

Working closely with Sales, Marketing, Product, and Customer Success functions, you will translate ... Flexible, remote-first working environment. * Opportunity to collaborate with a global team of ...

Sbdinc

Project Solutions Manager

Saint Louis, MO · Remote

$105K - $169K/yr

Project Solutions Manager - Remote/Field Based Come build your career. It takes great people to ... Identify new opportunities for SBD to add value, streamline procedures, and enhance customer ...

Sbdinc

Project Solutions Manager

Louisiana, MO · Remote

$105K - $169K/yr

Project Solutions Manager - Remote/Field Based Come build your career. It takes great people to ... Identify new opportunities for SBD to add value, streamline procedures, and enhance customer ...

ITW Evercoat

Market Development Manager

Saint Louis, MO · On-site +1

$85K - $110K/yr

Market Development Manager (Remote, US Based role) Drive Growth Beyond the Expected We're looking ... Explore new customer segments, applications, and go-to-market strategies Drive Revenue ...

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Customer Success Manager Remote Edtech information

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Missouri? For Customer Success Manager Remote Edtech jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Missouri look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Missouri are:
What cities in Missouri are hiring for Customer Success Manager Remote Edtech jobs? Cities in Missouri with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Missouri as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Senior Customer Support

Jobgether

Remote

$1.1K - $1.5K/day

Full-time

PTO

Posted 12 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Support based in Netherlands.

Join a fast-growing SaaS environment where you will play a key role in delivering exceptional customer experiences for businesses in the watersports and outdoor activity industries. In this role, you will support customers across multiple markets by resolving technical issues, providing guidance, and helping them maximize the value of the platform. You will combine customer support expertise with problem-solving skills to improve satisfaction, reduce churn, and identify opportunities for growth. Working closely with Customer Success and technical teams, you will contribute to improving processes, documentation, and overall service quality. This is an ideal opportunity for a proactive support professional who enjoys autonomy, client interaction, and the fast-paced nature of a startup environment.

Accountabilities
  • Provide high-quality customer support through live chat and other communication channels in both English and French.
  • Conduct customer onboarding and training sessions, helping users understand and effectively use the platform.
  • Manage customer inquiries independently, investigate issues, and deliver efficient solutions with a strong focus on customer satisfaction.
  • Handle complex technical support cases, including advanced troubleshooting and collaboration on bug resolution.
  • Support customer retention efforts by identifying risks, recovering dissatisfied clients, and recognizing potential upsell opportunities.
  • Collaborate with internal teams to improve the knowledge base, support workflows, and customer service processes.
  • Take initiative in a changing startup environment by adapting to new challenges, priorities, and evolving customer needs.
  • Contribute strategic ideas and support improvements to customer support operations.
Requirements
  • 4+ years of experience in B2B software support, Customer Success, or a similar client-facing technology role; 5-10 years of experience is considered an advantage.
  • At least 2 years of experience providing live chat support.
  • Fluency in both English and French, written and spoken, with an advanced level required.
  • Strong ability to independently manage multiple customer requests and prioritize tasks effectively.
  • Excellent analytical skills with the ability to understand complex customer issues, break them into manageable components, and provide accurate solutions.
  • Experience with Level 2 technical support and the ability or willingness to handle complex technical issues and software bugs.
  • Strong communication, problem-solving, and customer relationship management skills.
  • Ability to remain effective under pressure and adapt quickly in a dynamic, evolving environment.
  • Experience managing support teams or taking ownership of strategic initiatives is a plus.
Benefits
  • Fully remote position with flexibility to work from the Netherlands.
  • Full-time schedule of 40 hours per week (8 hours per day).
  • Competitive salary ranging from $1,100 to $1,500 USD per month, including a variable component.
  • 18 vacation days plus public holidays according to your country of residence.
  • Opportunity to grow professionally within an expanding SaaS startup.
  • International collaboration with a diverse and customer-focused team.
  • Opportunity to directly impact customer satisfaction, retention, and product improvements.
  • Flexible remote work environment with a high level of autonomy.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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