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Customer Success Training Program Jobs in Boston, MA

Recentive Analytics

Customer Success

Boston, MA · On-site

Customer Success Department: Business Operations Employment Type: Full Time Location: SF / Boston ... From training to onboarding and ensuring maximum ROI, you will be the go-to person. * Product focus

Recentive Analytics Inc

Customer Success

Boston, MA · On-site

Customer Success Department: Business Operations Employment Type: Full Time Location: SF / Boston ... From training to onboarding and ensuring maximum ROI, you will be the go-to person. * Product focus

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

Provide follow-up training to existing and new customers * Use and leverage CRM tools (e.g ... Compensation at Black Kite is more than just base pay -- we offer a total rewards program that ...

Pryzm

Scaled Customer Success

Boston, MA · On-site

... onboarding programs for new customers. * Create playbooks, documentation, training materials ... Design repeatable customer success processes that scale as the business grows. * Leverage AI ...

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ... or training, and work location. In addition to base salary, our total compensation package may ...

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ... or training, and work location. In addition to base salary, our total compensation package may ...

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ... or training, and work location. In addition to base salary, our total compensation package may ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90 - $110/hr

... risk management programs in an increasingly complex digital environment. Our work has earned ... Provide follow-up training to existing and new customers * Use and leverage CRM tools (e.g ...

Monotype

Customer Success Manager

Woburn, MA · On-site

Customer Success Manager Named "One of the Most Innovative Companies in Design'' by Fast Company ... Professional onboarding program, including robust targeted training for Sales function

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ... or training, and work location. In addition to base salary, our total compensation package may ...

EverQuote, Inc.

Manager, Customer Success

Cambridge, MA · On-site

$108 - $115/hr

EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established ... or training, and work location. In addition to base salary, our total compensation package may ...

AlleyCorp

Customer Success Manager

Boston, MA · On-site

$81 - $160/hr

... Training teams to drive customer health, satisfaction, and value realization ... Connect customers with the right internal resources, including Marketing programs and Executive ...

MongoDB

Customer Success Manager

Boston, MA · On-site

... Training teams to drive customer health, satisfaction, and value realization ... Connect customers with the right internal resources, including Marketing programs and Executive ...

MongoDB

Customer Success Manager

Boston, MA · On-site

... Training teams to drive customer health, satisfaction, and value realization ... Connect customers with the right internal resources, including Marketing programs and Executive ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... promotions, and training and career development programs. This privacy notice relates to ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... promotions, and training and career development programs. This privacy notice relates to ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

Our Customer Success Managerwill own client engagement, utilization, and value realization ... Employee Assistance Program * Employee Perks Discount Program * Flexible and supportive working ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Boston, MA

Customer Success Training Program information

See Boston, MA salary details

$12

$26

$51

How much do customer success training program jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer success training program in Boston, MA is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.40 per hour, depending on experience, location, and employer.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are popular job titles related to Customer Success Training Program jobs in Boston, MA?

For Customer Success Training Program jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Boston, MA look for?

The top searched job categories for Customer Success Training Program jobs in Boston, MA are:

Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $54,721 per year, or $26.3 per hour.

Customer Success Program Manager

Realtime Robotics Inc

Boston, MA • On-site

Other

Posted 3 days ago

New

Job description

Customer Success Program Manager

We're redefining how robots are deployed. Our platform enables users to simulate, test, and optimize entire robotic systems in parallel. By removing the barriers that have kept advanced robotics out of reach for all but the largest players, we're ushering in a new era of manufacturing—one where mass reshoring is not only viable, but inevitable.

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven initiatives, ensuring that requests, escalations, and strategic priorities are tracked, communicated, and delivered with excellence. You will act as a trusted partner to customers while driving alignment and accountability across Sales, Application Engineering, Product, Support, and other internal stakeholders.

Customer Engagement & Relationship Management

Serve as the primary program-level point of contact for assigned customers, building trusted relationships across customer stakeholders from end users to executive sponsors.

  • Lead regular customer touchpoints — including business reviews, status calls, and project check-ins — to communicate progress, surface risks, and align on priorities.
  • Translate customer needs, feedback, and escalations into clearly defined internal initiatives with measurable outcomes and timelines.
  • Proactively communicate updates, blockers, and milestone achievements to customers in a clear, professional manner.
  • Partner with Sales, Customer Success Management, and Application Engineering to support renewals, expansions, and overall customer health.
  • Willingness to travel to customer sites for key engagements, business reviews, and relationship-building activities.
Cross-Functional Program Management & Delivery

Maintain a centralized view of all active customer-driven initiatives, ensuring each has a clear owner, timeline, and success criteria.

  • Facilitate cross-functional stand-ups, working sessions, and alignment meetings with Sales, Application Engineering, Product, Support, and Operations teams.
  • Track initiative progress against committed timelines; proactively identify risks, surface blockers, and drive resolution before they impact customers.
  • Manage and control scope creep by documenting requests, establishing change control processes, and communicating tradeoffs to stakeholders.
  • Build and maintain program dashboards, status reports, and documentation to provide real-time visibility into customer initiative health.
  • Identify patterns across customer requests to inform product roadmap discussions and process improvements.
  • Lead through influence without authority, driving accountability across teams that do not report directly to this role.
Process Design & Operational Excellence

Design and implement scalable processes for intake, prioritization, and delivery of customer requests across internal teams.

  • Define and document escalation paths, ensuring issues are routed to the right teams with appropriate urgency and follow-through.
  • Conduct post-delivery retrospectives with internal teams and customers; capture lessons learned and implement process improvements.
  • Align delivery timelines with software release schedules, support cycles, and organizational planning horizons.
  • Monitor and report on key program health metrics including on-time delivery, customer satisfaction, and resolution time.

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