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Customer Success Training Program Jobs in Boston, MA

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

... risk management programs in an increasingly complex digital environment. Our work has earned ... Provide follow-up training to existing and new customers * Use and leverage CRM tools (e.g ...

Black Kite

Customer Success Manager

Boston, MA

$90K - $110K/yr

... risk management programs in an increasingly complex digital environment. Our work has earned ... Provide follow-up training to existing and new customers * Use and leverage CRM tools (e.g ...

Black Kite

Customer Success Manager

Boston, MA

$90K - $110K/yr

... risk management programs in an increasingly complex digital environment. Our work has earned ... Provide follow-up training to existing and new customers * Use and leverage CRM tools (e.g ...

Yes Energy

Customer Success Manager

Boston, MA

$80K - $95K/yr

Provide training to customers that highlights product value and ensures customers know how to use our products to their fullest potential. * Develop and maintain customer success plans to facilitate ...

CallMiner

Customer Success Director

Waltham, MA · On-site

We are seeking a Customer Success Director to join our success team and lead the strategy ... As the primary partner for program leads and executive sponsors, you will ensure that their ...

CallMiner

Customer Success Director

Waltham, MA · Remote

We are seeking a Customer Success Director to join our success team and lead the strategy ... As the primary partner for program leads and executive sponsors, you will ensure that their ...

Informa

Customer Success Director

Newton, MA

Career opportunity : the opportunity to develop your career with bespoke training and learning ... Recognition for great work, with global awards and kudos programs * As an international company ...

MongoDB

Customer Success Manager

Boston, MA

... Training teams to drive customer health, satisfaction, and value realization ... Connect customers with the right internal resources, including Marketing programs and Executive ...

Azul

Customer Success Manager

Boston, MA · Remote

$165K - $180K/yr

... training materials and other various resources. Set the proper expectations for the customer ... What we Offer · Comprehensive compensation and healthcare packages · Referral Program · Work ...

SOPHiA GENETICS

Director, Customer Success

Boston, MA · On-site

Are you a seasoned customer success leader with a passion for building relationships that drive ... Lead team capacity planning, recruiting, onboarding, and training * Drive all HR cycles - goal ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... promotions, and training and career development programs. This privacy notice relates to ...

Cordance

Customer Success Manager

Boston, MA

Support standardized price increase programs , ensuring clear communication and customer alignment. * Leverage CRM and Success software to manage customer metrics, including but not limited to ...

Azul

Customer Success Manager

Boston, MA · On-site

$165K - $180K/yr

... training materials and other various resources. Set the proper expectations for the customer ... What we Offer Comprehensive compensation and healthcare packages Referral Program Work-life balance ...

SS&C

Customer Success Manager

Waltham, MA · Hybrid

Provide training, resources, and tailored recommendations to help customers achieve success. * Regularly engage with customers through check-ins, QBRs (Quarterly Business Reviews), and other ...

Monotype

Customer Success Manager

Woburn, MA

$85K - $100K/yr

We are looking for a driven and customer-centric Customer Success Manager to help our customers ... Professional onboarding program, including robust targeted training for Sales function

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Boston, MA

Customer Success Training Program information

See Boston, MA salary details

$12

$26

$51

How much do customer success training program jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for customer success training program in Boston, MA is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program, and why are they important?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Boston, MA? For Customer Success Training Program jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Boston, MA look for? The top searched job categories for Customer Success Training Program jobs in Boston, MA are:
Customer Success Training Program jobs near you
Customer Success Manager

Customer Success Manager

Black Kite

Boston, MA • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

ABOUT BLACK KITE
Black Kite is the global leader in third-party cyber risk intelligence, trusted by more than 3,000 organizations worldwide. We give security and business leaders a continuous, outside-in view of their entire vendor ecosystem - translating complex cyber, financial, and compliance signals into clear, actionable risk intelligence.
We go beyond open standards-based cyber ratings. Black Kite helps organizations make smarter risk decisions, strengthen business resilience, and scale their third-party cyber risk management programs in an increasingly complex digital environment. Our work has earned consistent recognition from customers and industry analysts alike.
WHY BLACK KITE
We're a fast-moving, high-impact team solving one of the most critical challenges in cybersecurity today. If you're looking to do meaningful work alongside sharp, collaborative people - and grow your career in a space that matters - you're in the right place.
THE OPPORTUNITY
Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive involvement, and value selling. The right candidate will have the proper skills to develop a keen understanding of the customers' needs and challenges and help design solutions with lasting meaningful business impact. A complete understanding of the Cyber Security and Third-Party Risk industries is a plus.
Within the Customer Success department, the Customer Success Manager will report directly to the Director, Customer Success.
RESPONSIBILITIES
  • Build strong relationships with economic buyers, business champions, and technical champions
  • Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty
  • Onboard new customers
  • Provide follow-up training to existing and new customers
  • Use and leverage CRM tools (e.g., Salesforce)
  • Use and leverage Customer Success tools (e.g., Gainsight, Vitally)
  • Identify and qualify expansion opportunities resulting in elevated relationships
  • Work with internal teams to resolve any technical issues and improve the product to meet customer demands
  • Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics
  • Analyze platform usage data and help devise strategies leveraging our software to increase platform engagement
  • Remain current on relevant industry and internal company products, pricing, markets, and developments

WHAT YOU BRING
  • 3-5 years of relevant experience
  • Experience in SaaS platforms, preferably technical platforms
  • Demonstrated success in achieving customer satisfaction through keeping customer commitments, resolving customer issues, and exceeding expectations
  • Experience in CRM/CS tools
  • Strong communication and presentation skills
  • Excellent written and oral communication skills
  • Understanding of the Cyber Security space
  • Good technical aptitude
  • Proficient with MS Office
  • Must be detail-oriented, able to task-switch, meet deadlines and operate with minimal supervision

WHY YOU'LL LOVE BLACK KITE
  • Competitive Salary
  • Company Stock Options
  • 401k Options
  • Medical, Dental & Vision Coverage
  • Flexible PTO & generous holiday time off
  • Paid Parental Leave
  • Hybrid work environment with Commuter Benefits

The base pay range for this role is $90K-$110K annually. Compensation at Black Kite is more than just base pay - we offer a total rewards program that includes performance-based bonuses, equity, flexible healthcare options, paid time off, and retirement savings programs. The annual base salary range for this position represents a nationwide market range and reflects a broad spectrum of salaries for this role across the United States. Actual compensation will depend on factors such as qualifications, skills, experience, and the scope, complexity, and location of the role

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