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Customer Success Training Program Jobs in Boston, MA

Preservica Ltd

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Boston US - Hybrid Do you understand how to meet the needs of high profile ... This is supported by our focus on personal development and training - all our staff have an annual ...

Verve Inc

Customer Success Manager

Cambridge, MA · On-site

Develop and create proactive programs and product concepts to improve the overall end user ... An understanding of effective coaching and training techniques * Unparalleled work ethic and ...

InvoiceCloud

Customer Success Manager

Boston, MA

... adoption programs, and identify opportunities for product expansion. Success requires advanced ... training. If you require a disability-related or religious accommodation during the application or ...

Verve

Customer Success Manager

Cambridge, MA · On-site

Develop and create proactive programs and product concepts to improve the overall end user ... An understanding of effective coaching and training techniques * Unparalleled work ethic and ...

Definitive Inc

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote ... Coordinate with the Customer Training team to ensure they effectively onboard new users and quickly ...

CDK Global, Inc.

Customer Success Manager

Boston, MA · On-site

$70K - $80K/yr

Identifies opportunities, creating a plan for addressing training needs for dealership staff ... Paid Time Off (PTO) * 401K Matching Program * Tuition Reimbursement At CDK, we believe inclusion ...

Walden Robotics

Customer Success Manager

Cambridge, MA · On-site

Experience training non-technical operators on complex systems, comfortable producing documentation ... compensation program, including salary, annual cash bonus, company equity, company-subsidized ...

Walden Robotics

Customer Success Manager

Cambridge, MA · On-site

$106K - $142K/yr

Experience training non-technical operators on complex systems, comfortable producing documentation ... compensation program, including salary, annual cash bonus, company equity, company-subsidized ...

CDK

Customer Success Manager

Boston, MA

$70K - $80K/yr

Identifies opportunities, creating a plan for addressing training needs for dealership staff ... Paid Time Off (PTO) * 401K Matching Program * Tuition Reimbursement At CDK, we believe inclusion ...

Overture Partners

Customer Success Manager

Boston, MA · On-site +1

$120K - $140K/yr

Customer Success Manager - Digital Health / Healthcare Technology We are partnering with a growing ... Partner with clients on adoption and engagement strategies to improve program outcomes * Coordinate ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... wide governance programs so that enterprises can speed their innovations to market - without ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... wide governance programs so that enterprises can speed their innovations to market - without ...

Wolters Kluwer

Customer Success Associate

Boston, MA · On-site

$41K - $68K/yr

Provide intermediate-level training and guidance to customers. * Ensure implementation schedules ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Boston, MA

Customer Success Training Program information

See Boston, MA salary details

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How much do customer success training program jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer success training program in Boston, MA is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.40 per hour, depending on experience, location, and employer.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are popular job titles related to Customer Success Training Program jobs in Boston, MA?

For Customer Success Training Program jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Boston, MA look for?

The top searched job categories for Customer Success Training Program jobs in Boston, MA are:

Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $54,721 per year, or $26.3 per hour.

Customer Success Manager

Definitive Healthcare, US

Framingham, MA

$65K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

About Definitive Healthcare: 

At Definitive Healthcare (NASDAQ: DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact. 

Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011.

We're also a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In's 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.

We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion. 

About the Role

Our expansion has created the need for an energetic and motivated Customer Success Manager to join our Customer Experience Team. If you would like to work at a fast-paced company that is experiencing high growth, keep reading!  

The Customer Success Manager (CSM) is responsible for the overall success and health of the customers in their book. This individual will focus on supporting our clients in achieving their goals. They will act as a customer advocate within the organization and streamline the customer experience.  CSMs will work with a team of subject matter experts, technical resources, and support staff to ensure successful delivery and adoption of the Definitive Healthcare solutions.   

What You'll Do  

  • Build partnerships within your assigned book of business and look for opportunities to proactively anticipate customer needs   
  • Drive consistent product adoption and engagement, work to achieve their expected outcomes, and provide an excellent customer experience  
  • Effectively segment your book of business and create engagement strategies commensurate with the priorities of your individual customers  
  • Partner with a group of Account Executives and engage at all levels of our customer teams focusing on strategy and account health, and any new client goals or objectives 
  • Consistently document customer data that provides a holistic view of the customers health and potential opportunities 
  • Coordinate with the Customer Training team to ensure they effectively onboard new users and quickly drive adoption of the product 
  • Work with relevant partners in Sales, Strategic Solutions, and Product to ensure the customers success measures are met  
  • Effectively identify at risk accounts and create intervention plans. Supplement pre-determined playbooks with individually created strategic goals 

Key Challenges:   

  • Working knowledge of the product portfolio related to their customers' use cases and understanding the priorities of a broad range of stakeholders to support various business objectives  
  • Managing an effective Account Executive relationship that is a true partnership  
  • Educating customers so you are viewed as a partner, problem solver and enabler  
  • Scalability, setting realistic expectations with customers for success  
  • Identifying key decision makers within a company and its subsidiaries  

What You'll Bring 

  • 3-5 years' experience in a client facing role   
  • Experience working in customer support for a technical product   
  • Superior communication skills   
  • Ability to learn new concepts quickly   
  • Strong attention to detail   
  • Energy, humor, compassion, and enthusiasm   
  • Experience working with customers in the Healthcare industry is a plus  

Critical Experience:   

  • Experience in a client facing role, driving engagement, and addressing customer inquiries  
  • Adept at working within a team toward a shared goal  
  • Experience in project management, effectively balancing competing needs and priorities  
  • Experience effectively identifying, managing, and mitigating at-risk customer churn and escalation of customer issues  
  • Demonstrated success in understanding customer's unique industry and business  

Compensation and Benefits

The salary range for this position is $65,000 - $110,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications. 

Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company's 401(k) plan with employer contribution.

Why we love Definitive, and why you will too!

  • Industry leading products
  • Work hard, and have fun doing it
  • Incredibly fast growth means limitless opportunity
  • Flexible and dynamic culture
  • Work alongside some of the most talented and dedicated teammates
  • Definitive Cares, our community service group, gives all of us a chance to give back
  • Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor: 

 "Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."

-Business Development Manager

"Great team. Amazing growth. Employees are treated very well."

-Research Analyst

"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."

-Profile Analyst

If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.

If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment – we encourage you to apply!

Privacy 
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information.

Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators using an @definitivehc.com email address. We do not advertise open roles on Facebook and will never request money transfers or ask candidates to purchase equipment with a promise of reimbursement. If you receive any suspicious communication, please contact careers@definitivehc.com to verify your status in the application process.

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