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Customer Success Training Program Jobs in Boston, MA

Symmons Industries

Customer Success Associate

Braintree, MA · On-site

$60K - $75K/yr

  • Retirement

Our success is driven by our commitment to our core values: being customer-focused, embracing a can ... Remote Customer Training (via Zoom / Teams) on Evolution building management hardware, sensors and ...

Cyvl

Customer Success Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer ... Deliver hands-on training, strategic business reviews, and some in-person engagements that deepen ...

Wise

Customer Success Manager

Newton, MA · On-site

Drive customer adoption through strategic business reviews, success planning, training recommendations, and proactive engagement. * Monitor customer health, identify risks, and develop action plans ...

QAD

Customer Success Manager

Newton, MA · On-site

Drive customer adoption through strategic business reviews, success planning, training recommendations, and proactive engagement. * Monitor customer health, identify risks, and develop action plans ...

QAD

Customer Success Manager

Boston, MA · On-site

Drive customer adoption through strategic business reviews, success planning, training recommendations, and proactive engagement. * Monitor customer health, identify risks, and develop action plans ...

Symmons Industries

Customer Success Associate

Braintree, MA

$60K - $75K/yr

  • Retirement

Our success is driven by our commitment to our core values: being customer-focused, embracing a can ... Remote Customer Training (via Zoom / Teams) on Evolution building management hardware, sensors and ...

Preservica Ltd

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Boston US - Hybrid Do you understand how to meet the needs of high profile ... This is supported by our focus on personal development and training - all our staff have an annual ...

Definitive Healthcare, US

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote ... Coordinate with the Customer Training team to ensure they effectively onboard new users and quickly ...

Verve Inc

Customer Success Manager

Cambridge, MA · On-site

$70K - $85K/yr

Develop and create proactive programs and product concepts to improve the overall end user ... An understanding of effective coaching and training techniques * Unparalleled work ethic and ...

Definitive Inc

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote ... Coordinate with the Customer Training team to ensure they effectively onboard new users and quickly ...

InvoiceCloud

Customer Success Manager

Boston, MA

... adoption programs, and identify opportunities for product expansion. Success requires advanced ... training. If you require a disability-related or religious accommodation during the application or ...

Verve

Customer Success Manager

Cambridge, MA · On-site

Develop and create proactive programs and product concepts to improve the overall end user ... An understanding of effective coaching and training techniques * Unparalleled work ethic and ...

Veriforce

Customer Success Manager

Burlington, MA · On-site

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead successful onboarding and implementation programs. Manage onboarding timelines and coordinate ... Deliver training and change management support for administrators, reviewers, and end users.

Alcumus

Customer Success Manager

Burlington, MA · On-site

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead successful onboarding and implementation programs. Manage onboarding timelines and coordinate ... Deliver training and change management support for administrators, reviewers, and end users.

Walden Robotics

Customer Success Manager

Cambridge, MA · On-site

$106K - $142K/yr

  • Retirement

  • PTO

Experience training non-technical operators on complex systems, comfortable producing documentation ... compensation program, including salary, annual cash bonus, company equity, company-subsidized ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

The Customer Success team at Modulate blends professional services and support with technical ... training programs * Experience negotiating and managing enterprise- or partner-level contracts

CDK Global, Inc.

Customer Success Manager

Boston, MA · On-site

$80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Identifies opportunities, creating a plan for addressing training needs for dealership staff ... Paid Time Off (PTO) * 401K Matching Program * Tuition Reimbursement At CDK, we believe inclusion ...

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Showing results 41-60

All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Boston, MA

Customer Success Training Program information

See Boston, MA salary details

$12

$26

$51

How much do customer success training program jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer success training program in Boston, MA is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are popular job titles related to Customer Success Training Program jobs in Boston, MA?

For Customer Success Training Program jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Boston, MA look for?

The top searched job categories for Customer Success Training Program jobs in Boston, MA are:

Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,721 per year, or $26.3 per hour.

Customer Success Associate

Symmons Industries

Braintree, MA • On-site

$60K - $75K/yr

Full-time

Retirement

Re-posted 16 days ago

Job description

Overview
Our Commitment:
At Symmons, we are dedicated to delivering excellence in every aspect of our business. Our success is driven by our commitment to our core values: being customer-focused, embracing a can-do attitude, demonstrating resilience, and always striving to win as a team. We believe in fostering a positive and collaborative work environment where every team member can thrive and contribute to our shared goals.
The Opportunity:
We are seeking a dynamic and motivated Customer Success Associate to join our team. In this role, you will play a crucial part in helping us achieve our mission by putting our core values into action every day. If you are passionate about providing exceptional service, thrive in a fast-paced environment, and are ready to make a significant impact, we want to hear from you!
The Customer Success Associate will support Symmons Evolution which is a fast-growing IoT technology platform that is changing the way buildings operate. Business has rapidly accelerated, and we have won recent industry leading awards in Sustainability and Innovation. We are looking for an energetic, entrepreneurial minded individual to join our team and help us scale our technology to thousands of new buildings across North America. The Customer Success Associate will support our customers to help the Evolution team scale our technology platform to be a multi-million-dollar business in thousands of facilities within 2-5 years.
Responsibilities
  • Assist in building and maintaining customer relationships, focusing on product adoption, satisfaction, and retention.
  • Assist operational support to streamline growing processes and integrations as business scales.
  • Remote Customer Training (via Zoom / Teams) on Evolution building management hardware, sensors and customer facing UI.
  • Identify customer needs, respond to customer queries, and cross-collaborate with internal departments and partners to optimize the customer experience.
  • Support new and existing customers by serving as primary end-to-end Evolution contact for on-boarding, training, product fulfillment, and renewal.
  • Establish customer support policies and standard operating procedures.
  • Provide high-level technical and product support to increase product adoption.
  • Identify, use, and adjust metrics like churn rate, customer retention cost (CRC) and expansion percentage.
  • Work closely with the Evolution team across all levels (CEO, Director of Product, Engineering, Marketing, Sales, and Operations).
  • Coordinate and manage some outside service providers including but not limited to software development, suppliers of hardware, 24/7 call center.
  • Ability to travel up to 10% as required with possible overnight stays.

Qualifications
  • Bachelor's Degree Required
  • Strong ability to empathize with and service customers
  • 1+ years of Customer Success Associate/Business Development/ Account Management experience or related roles preferred
  • Knowledge of best practices in customer support and retention
  • Strong written and verbal communication
  • Strong aptitude for technical software products (firmware/software)
  • Must be decisive, iterative, and agile in the face of imperfect data
  • Works well in a changing environment and can pivot and redirect as the needs of the business grow and change
  • Comfortable with learning about new software technology / tech savvy - has ability to teach and show others how to use new software
  • Able to multi-task and is comfortable taking on additional responsibilities as required
  • Committed to a culture of creativity, transparency and failing fast - not afraid to try new things, learn and keep moving forward!
  • Self-motivated and willing to ask clarifying questions and challenge the team

Company Overview:
In 1939, Paul Symmons advanced the plumbing industry by inventing the first anti-scald, pressure-balancing valve. 87 years later his legacy lives on through the Temptrol® valve, which is still made right here in the USA.
While the vision of Paul Symmons is never out of sight, we're constantly pressing forward, challenging ourselves and the industry to be better... to do better. As we design and redesign the minute details, we're also conscious of the bigger things, like water conservation, and energy reduction, and global impact.
That's what we do here at Symmons - we make things right.
Join Symmons in our mission to revolutionize building operations across North America with the Symmons Evolution platform. Be part of a team that's not just selling a product but driving technological innovation in the built world.
Headquartered in Braintree, MA, Symmons is a privately held company with regional sales offices and local representatives located throughout the United States and Canada. For more information, please visit www.symmons.com.
Symmons offers a competitive compensation package including excellent benefits and a 401k plan with 100% match up to the first 6% of eligible wages with immediate vesting. The pay range reflects our good faith estimate at the time of posting and does not guarantee a specific wage. Actual pay will depend on skills, experience, and other job-related factors.
If you are ready to bring your passion, skills, and can-do attitude to Symmons, we invite you to apply for this exciting opportunity. Please submit your application/resume at: https://careers-symmons.icims.com

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