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Customer Success Training Program Jobs in Boston, MA

LNS Research

Customer Success Manager

Cambridge, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Customer Success Managerwill own client engagement, utilization, and value realization ... Employee Assistance Program * Employee Perks Discount Program * Flexible and supportive working ...

LNS Research

Customer Success Manager

Cambridge, MA · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Customer Success Managerwill own client engagement, utilization, and value realization ... Employee Assistance Program * Employee Perks Discount Program * Flexible and supportive working ...

Appian

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Training and Development: During onboarding, we focus on equipping new hires with the skills and ... Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health ...

New

LNS Research

Customer Success Manager

Cambridge, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking an Customer Success Manager to join our Sales department.   We offer a 100 ... Company Paid Tele-Heath Program * Flexible PTO with 11 paid Holidays  * Employee Assistance ...

Adaptive

Customer Success Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager As a Customer Success Manager at Adaptive, you'll be the primary advocate ... Lead kickoff calls, discovery sessions, and training to ensure a smooth, efficient product launch.

Definitive Healthcare

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote ... Coordinate with the Customer Training team to ensure they effectively onboard new users and quickly ...

entyre

Customer Success Specialist

Boston, MA · On-site

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for ... programs, New Hampshire home care ecosystem, and case management is a plus. We've been made aware ...

OneScreen

Customer Success Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Ensure effective onboarding and training for new Onescreen customers. * Build and own long-term ... Success and Revenue teams. * Travel may be required (estimated 3-5x/year). Cross-Functional ...

Appian Corporation

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Training and Development: During onboarding, we focus on equipping new hires with the skills and ... Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health ...

Entyre Care

Customer Success Specialist

Boston, MA · On-site

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for ... programs, New Hampshire home care ecosystem, and case management is a plus. We've been made aware ...

Appian Corporation

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

Training and Development: During onboarding, we focus on equipping new hires with the skills and ... Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health ...

New

Entyre Care

Customer Success Specialist

Boston, MA · On-site

$60K - $72K/yr

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for ... programs, New Hampshire home care ecosystem, and case management is a plus. We've been made aware ...

OneScreen

Customer Success Manager

Boston, MA · On-site

$80K - $110K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Ensure effective onboarding and training for new Onescreen customers. * Build and own long-term ... Success and Revenue teams. * Travel may be required (estimated 3-5x/year). Cross-Functional ...

Entyre

Customer Success Specialist

Boston, MA · On-site

$35/hr

We are seeking a high-energy, results-driven Customer Success Specialist with a passion for ... programs, New Hampshire home care ecosystem, and case management is a plus. We've been made aware ...

CYVL

Customer Success Manager

Somerville, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer ... Deliver hands-on training, strategic business reviews, and some in-person engagements that deepen ...

WISE

Customer Success Manager

Boston, MA · On-site

Drive customer adoption through strategic business reviews, success planning, training recommendations, and proactive engagement. * Monitor customer health, identify risks, and develop action plans ...

Definitive Healthcare, US

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM) is responsible for the overall success and health of the ... Coordinate with the Customer Training team to ensure they effectively onboard new users and quickly ...

CYVL

Customer Success Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer ... Deliver hands-on training, strategic business reviews, and some in-person engagements that deepen ...

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Showing results 21-40

All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Boston, MA

Customer Success Training Program information

See Boston, MA salary details

$12

$26

$51

How much do customer success training program jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer success training program in Boston, MA is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are popular job titles related to Customer Success Training Program jobs in Boston, MA?

For Customer Success Training Program jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Success Training Program jobs in Boston, MA look for?

The top searched job categories for Customer Success Training Program jobs in Boston, MA are:

Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,721 per year, or $26.3 per hour.

Customer Success Manager

LNS Research

Cambridge, MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

About LNS:
It is an exciting time to join LNS Research.
We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seeking an
Customer Success Manager to join our Salesdepartment.

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to the Commercial Leader, you will be able to take pride in contributing directly to our organization's growth, the success of our clients, and putting your own stamp on our sales and business growthinitiatives. Our Customer Success Managerwill own client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes.You will:

  • Be a core member of the Sales Team
  • Work closely with the different functional leaders at LNS Research

Primary Responsibilities

  • Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value
  • Own client retention outcomes and drive renewals in partnership with Industry Principals
  • Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements
  • Collaborate with Industry Principals and the analyst team on account strategy and sales alignment
  • Serve as the internal voice of the customer, channeling client feedback to the research and events team
  • Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral
  • Recruit customer speakers and drive industrial customer attendance at LNS flagship event

Required Skills and Competencies

  • Strong understanding of manufacturing and/or supply chain operations.
  • Outstanding critical thinking and strategic planning skills.
  • Positive, high-activity, team-based individual.
  • Proven ability to recognize unspoken client needs and convert those insights to opportunities
  • Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies.
  • Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications.
  • Proficiency with using AI Tools in daily work execution
  • Strong professional written, verbal, and presentation skills.

Education and Experience

  • Proven customer success experience with the proven ability to drive renewal through engagement
  • Minimum of 2-4 years experience in client-facing, account management, or customer success roles
  • Prior experience in an advisory, research, or professional services firm preferred
  • Experience managing a defined book of business with retention accountability
  • Bachelor's degree required

Along with a flexible and supportive culture, we have some great benefits and perks for our employees:

  • Medical, Dental & Vision coverage
  • Participation in company option plan
  • Company Paid Life Insurance
  • Short- & Long-TermDisability coverage
  • 401(k) with Company Match
  • Flexible Spending Account
  • Company PaidTele-Heath Program
  • Flexible PTO with 11 paid Holidays
  • Employee Assistance Program
  • Employee Perks Discount Program
  • Flexible and supportive working environment


This is a virtual role. Candidates must be in the USA only. Minimal travel, as business needs require. Compensation will be commensurate with experience.


LNS Research is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. To learn more about LNS and its products and services, visit our website at:www.lnsresearch.com

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