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Customer Success Training Program Jobs in Columbus, MS

Stark Aerospace

Program Manager

Columbus, MS · On-site

Works directly with internal customers in regard to program status, addressing needs, and ... success. Preferably in the defense industry. * PMP, PgMP, or similar certification required.

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Customer Success Training Program information

See Columbus, MS salary details

$11

$23

$46

How much do customer success training program jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer success training program in Columbus, MS is $23.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $24.66 per hour, depending on experience, location, and employer.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What job categories do people searching Customer Success Training Program jobs in Columbus, MS look for?

The top searched job categories for Customer Success Training Program jobs in Columbus, MS are:

Customer Success Training Program jobs near you

Management Training Program

Express Oil Change & Tire Engineers

Starkville, MS • On-site

Full-time

Re-posted 7 days ago

Job description

Company Description

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 400 locations across 21 states, leading our industry through excellence, innovation, and growth. Don’t let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.

Job Description

At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow into key leadership roles. As a Manager in Training, candidates will complete all levels of training while serving customers and learning all aspects of the Store and the Company. Our Management Training Program offers significant management and sales experience coupled with the opportunity to work for the pre-eminent automotive maintenance provider leading our industry through excellence, innovation, and growth. We encourage those interested in learning to truly manage a business as part of our accelerated leadership development track to apply today.

Responsibilities include (but are not limited to):

  • Consistently creating results for customers, teammates and the company
  • Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
  • Scheduling service appointments and answering questions in person and on the telephone
  • Consulting customers on their service needs and keeping customers updated on the progress of their vehicles
  • Providing the customer with a positive experience
  • Ensuring our company’s high level of expectations are met, maintained, and exceeded
  • Involvement in every aspect of the store operation
  • Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers
  • Ability to step in when necessary to take on additional duties
Qualifications

We are looking for:

  • High level of motivation with hands-on management skills
  • Top-notch customer service skills with a desire to build long term trust and relationships with our customers
  • Effective communication and interpersonal skills
  • Automotive experience helpful but not required

Additional Information

All information will be kept confidential according to EEO guidelines.

Physical Requirements:

  • Prolonged periods of standing, stooping, and bending
  • At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
  • Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role. 

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