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Customer Success Training Program Jobs (NOW HIRING)

Checkr

Customer Success Manager

Denver, CO

Acute attention to detail to track high-volume tactical program elements across multiple customers ... success * Comfort learning and using AI tools to automate administrative tasks and increase ...

New

Scholarly

Customer Success Manager

Denver, CO · Remote

$70K - $100K/yr

Customer Success Manager Company: Scholarly Software Location: Denver or Seattle metro area ... Customize training plans and materials to meet institutional goals * Assist with system ...

New

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... training and support, and proactively address any concerns or obstacles. * Account Expansion:

New

Global Relay

Director, Customer Success

New York, NY · On-site

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer ... We provide a comprehensive health benefits program, including extended health coverage and short ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

Establish a trusted advisor relationship with each customer through the onboarding and training ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Opiniion

Customer Success Manager

Lehi, UT · On-site

As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client ... Conduct training sessions for clients to maximize their understanding and utilization of the ...

C. H. Robinson

Manager, Customer Success

Chicago, IL · On-site

$83K - $174K/yr

Advanced proficiency in Microsoft Office Suite of programs * Knowledge of Supply Chain and/or ... or training. Compensation details listed in this posting reflect the base pay only and do not ...

C. H. Robinson

Manager, Customer Success

Chicago, IL · On-site +1

$83K - $174K/yr

Advanced proficiency in Microsoft Office Suite of programs * Knowledge of Supply Chain and/or ... or training. Compensation details listed in this posting reflect the base pay only and do not ...

SOPHiA GENETICS

Director, Customer Success

Boston, MA · On-site

Are you a seasoned customer success leader with a passion for building relationships that drive ... Lead team capacity planning, recruiting, onboarding, and training * Drive all HR cycles - goal ...

Reveal

Customer Success Manager

Chicago, IL

$87K - $103K/yr

... training, and client service. Our office is conveniently located in the heart of Chicago with easy ... Benefits and Perks including but not limited to: * 401k match program * Comprehensive health ...

New

Rezdy

Customer Success Manager

Austin, TX · On-site

But our success starts with people. Our teams are the engine behind everything we create. We value ... Use insights from customer interactions to continuously refine programs and messaging Partner Cross ...

Humanly

Customer Success Manager

Bellevue, WA · Remote

$100K - $110K/yr

Deliver training, enablement, and change management support to ensure long-term customer success ... Experience managing SaaS renewals, customer health programs, or expansion opportunities.

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building ... You will partner closely with cross-functional teams to resolve issues, provide training, reinforce ...

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All JobsCustomer Success Training Program Jobs

Customer Success Training Program information

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How much do customer success training program jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer success training program in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program, and why are they important?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
More about Customer Success Training Program jobs
What cities are hiring for Customer Success Training Program jobs? Cities with the most Customer Success Training Program job openings:
What states have the most Customer Success Training Program jobs? States with the most job openings for Customer Success Training Program jobs include:
What job categories do people searching Customer Success Training Program jobs look for? The top searched job categories for Customer Success Training Program jobs are:
Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

APCO International

Daytona Beach, FL • On-site

$45K - $55K/yr

Full-time

Re-posted 3 days ago

APCO International rating

8.8

Company rating: 8.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

33rd of 451 rated business services

Job description

The Customer Success Manager ensures customers achieve successful outcomes by coordinating the delivery of APCO's programs, services, and solutions across all internal departments. Collaborate with internal teams to guide customers from onboarding through adoption, ensuring that all deliverables, milestones, and service commitments are met.
Essential Job Tasks:
  • Develop and maintain Joint Success Plans that align customer objectives with APCO's offerings.
  • Monitor customer progress and usage of APCO solutions, identify obstacles to adoption, and activate internal resources to ensure timely value realization.
  • Conduct regular check-ins and business reviews to communicate performance, measure results, and plan ongoing support tailored to the customer's operational needs.
  • Serve as the primary liaison for customer questions, concerns, and escalations. Work with department heads to resolve service issues, remove barriers, and ensure a consistent, coordinated customer experience.
  • Document customer feedback and communicate insights back to the appropriate APCO departments to inform product improvements, training needs, and service enhancements.
  • Partner with Sales and internal stakeholders to identify expansion opportunities that support both customer goals and APCO's revenue objectives. Maintain accurate records of customer engagement in the CRM and generate reports.
  • Support the development of standardized Customer Success processes, playbooks, and templates.
  • Participate in continuous improvement initiatives to enhance the customer experience.

Minimum Qualifications:Minimum three years of customer success, account management, project management, or customer service experience
Experience supporting customers in a service-oriented, training, technology, or public-sector environment preferred
Bachelor's degree preferred
Compensation: $45,000.00 - $55,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
APCO International is the world's oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide - and the welfare of the general public as a whole - by providing complete expertise, professional development, technical assistance, advocacy and outreach. APCO International is headquartered in Daytona Beach, FL, with an additional office in Alexandria, VA.

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