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Customer Success Training Program Jobs in New York

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Training, support, and customer enablement * Oversee the production and delivery of web-based and in-person training programs for customers to drive adoption and workflow mastery. * Support the team ...

Dealpath

Manager, Customer Success

Manhattan, NY · On-site

$137K - $147K/yr

Training, Support, And Customer Enablement * Oversee the production and delivery of web-based and in-person training programs for customers to drive adoption and workflow mastery. * Support the team ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Training, support, and customer enablement * Oversee the production and delivery of web-based and in-person training programs for customers to drive adoption and workflow mastery. * Support the team ...

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

Oversee training programs, both web based and in person , that help customer teams move from basic ... Build the playbooks, processes, and success metrics that let Customer Success scale predictably as ...

Recentive Analytics Inc

Customer Success

Manhattan, NY · On-site

Customer Success Department: Business Operations Employment Type: Full Time Location: SF / Boston ... From training to onboarding and ensuring maximum ROI, you will be the go-to person. * Product focus

Gamma

Customer Success Manager

New York, NY · On-site

That means designing onboarding and training programs that create Gamma champions, navigating ... You'll also build the playbooks and scaled programs that let Customer Success keep pace with Gamma ...

DISCO

Customer Success Enablement Manager

New York, NY · On-site

... training programs, resources, and tools that empower our teams to achieve their goals and deliver ... Partners with Customer Success / Sales leadership and cross-functional teams to develop business ...

guidde

Customer Success Manager

Manhattan, NY · On-site

$110K - $135K/yr

Customer Success Manager New York, NY, US About Guidde Guidde is an AI digital adoption platform ... Develop and Deliver Training Programs - create comprehensive programs tailored to customer needs ...

Guidde

Customer Success Manager

Manhattan, NY · On-site

$110K - $135K/yr

Customer Success Manager New York, NY, US About Guidde Guidde is an AI digital adoption platform ... Develop and Deliver Training Programs - create comprehensive programs tailored to customer needs ...

Gamma

Customer Success Manager

Manhattan, NY · On-site

That means designing onboarding and training programs that create Gamma champions, navigating ... You'll also build the playbooks and scaled programs that let Customer Success keep pace with Gamma ...

Disco

Customer Success Enablement Manager

Manhattan, NY · On-site

$100K - $125K/yr

Customer Success Enablement Manager New York City, New York Your Impact The Enablement Manager ... training programs, resources, and tools that empower our teams to achieve their goals and deliver ...

Playbook

Customer Success Associate

Hoboken, NJ

About the position The Customer Success Associate will be expected to deliver superior support ... Onboarding existing clients to the software platform, training them in how to use our program.

DISCO

Customer Success Enablement Manager

New York, NY · On-site

$100K - $125K/yr

... training programs, resources, and tools that empower our teams to achieve their goals and deliver ... Partners with Customer Success / Sales leadership and cross-functional teams to develop business ...

EMARKETER

Customer Success Manager

New York, NY

$75K - $82K/yr

You communicate clearly and professionally, whether conducting client training sessions, presenting ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...

EMARKETER

Customer Success Manager

New York, NY

Lead onboarding and training sessions for users across your assigned portfolio of corporate clients ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...

EMARKETER

Customer Success Manager

New York, NY · On-site

Lead onboarding and training sessions for users across your assigned portfolio of corporate clients ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Lead onboarding and training sessions for users across your assigned portfolio of corporate clients ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...

Guidde

Customer Success Manager

New York, NY · On-site +1

$110K - $135K/yr

Develop and deliver training programs - create comprehensive programs tailored to customer needs ... Account growth expertise - demonstrated success in expanding and growing existing customer ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in New York

Customer Success Training Program information

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in New York? For Customer Success Training Program jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in New York look for? The top searched job categories for Customer Success Training Program jobs in New York are:
What cities in New York are hiring for Customer Success Training Program jobs? Cities in New York with the most Customer Success Training Program job openings:
Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in New York as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Manager, Customer Success

Dealpath

New York, NY • On-site

$137K - $147K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships. You will be responsible for driving retention, growth, and customer satisfaction, and for building scalable processes and success metrics that help the Customer Success function scale.
This is a people-leadership role for someone who is customer-obsessed, product-focused, and energized by coaching others, improving team performance, and partnering cross-functionally to deliver customer value.
What You'll Do
People leadership, and team development
  • Manage, coach, and develop a team of Customer Success Managers-setting clear expectations, driving performance, and building a high-feedback culture.
  • Support hiring, onboarding, and enablement to grow a high-performing Customer Success team.
  • Create team operating rhythms (1:1s, performance reviews, pipeline/account reviews, best-practice sharing) to increase effectiveness and consistency.
Own retention, growth, and customer outcomes
  • Ensure the retention, growth, and satisfaction of a portfolio of customer accounts; support CSMs in executing strong account plans and renewal motions.
  • Partner with customers to build a customer journey that helps them reach business goals and realize measurable value from Dealpath.
  • Identify risks early, lead escalation management when needed, and drive resolution plans to protect renewals and customer trust.
Partner with Implementation and deliver onboarding excellence
  • Collaborate with Implementation during onboarding to understand each customer's success criteria and system configuration, and ensure a smooth transition to Customer Success.
  • Build and improve onboarding programs for enterprise and strategic accounts, including new-hire enablement for customer teams.
Training, support, and customer enablement
  • Oversee the production and delivery of web-based and in-person training programs for customers to drive adoption and workflow mastery.
  • Support the team in handling customer inquiries via phone and email, ensuring high-quality responses and consistent follow-through.
Cross-functional collaboration and scaling the function
  • Work cross-functionally with Sales, Marketing, and Product to relay customer feedback, develop case studies, and resolve product escalations.
  • Lead the development of Customer Success processes, playbooks, and success metrics to accelerate scaling and improve predictability.
Required Qualifications
  • Bachelor's degree or higher.
  • 6-9 years of experience in customer success, account management, consulting, and/or commercial real estate-related roles, with experience managing enterprise relationships.
  • 2+ years of people management experience (or strong team-lead experience with clear coaching and performance ownership).
  • Strong written and verbal communication skills, including comfort presenting to senior executive audiences.
  • Demonstrated ability to manage ambiguity, problem-solve, and drive outcomes in a fast-paced environment.
  • close attention to detail and accuracy; strong proficiency in Excel / Google Sheets.
  • Ability to effectively partner and collaborate with technical and non-technical colleagues.
  • Experience with software renewals, strategic upsell processes, and conflict resolution
  • Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers; commercial real estate background.
Nice to Have
  • Experience building and scaling a commercial Customer Success program
  • Familiarity with SQL, Salesforce, Asana, Gong, and AI tools

The Perks & Culture:
  • Medical, dental, and vision insurance.
  • Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
  • 401(k) retirement plan.
  • Paid Parental Leave.
  • Flexible Time Off (FTO) policy.
  • Commuter benefits program.
  • Monthly wellness reimbursement to support physical and mental well-being.
  • Hybrid Work Policy.
  • Base salary: $137,000-$147,000. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE. OTE range: $174,000-$184,000. This position is also eligible for Dealpath's equity plan.
  • Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer.
  • Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.

About Dealpath:
Dealpath is the world's largest and most trusted AI-powered operating system for real estate investing. To date, the platform has powered more than $10 trillion in transactions, partnering with hundreds of firms, including leading global institutions such as Blackstone, Nuveen, LaSalle, CBRE IM, MetLife, Newmark, New York Life, UBS, Manulife, DWS, and Principal.
By bringing together the only private exchange for institutional real estate listings, investment data, and intelligent execution workflows into a single platform, Dealpath enables firms to capture more opportunities, make faster decisions, execute efficiently, and deliver superior returns.
Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.
We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!
Interview Process Notice
Dealpath conducts interviews via video conference. To support our interviewers with accurate note-taking, we may use AI-assisted transcription tools during your interview sessions. By participating in the interview process, you acknowledge that interviews may be recorded or transcribed using these tools for note-taking purposes only. Transcripts are used solely for internal evaluation and are not shared outside of the hiring team.

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