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Customer Success Training Program Jobs in New York

Medput

Customer Success Manager

Manhattan, NY · On-site

Company Description MedPut is an innovative SaaS based employee benefit program that provides ... Serve as the primary contact for the onboarding of new customers, the training of platform end ...

Pangram

Customer Success Manager

Manhattan, NY · On-site

$120K - $160K/yr

Lead customer training sessions and demonstrations to enhance product knowledge * Manage customer support tickets and resolve problems quickly and effectively * Identify and support at-risk accounts ...

Medput

Customer Success Manager

Manhattan, NY · On-site

Company Description MedPut is an innovative SaaS based employee benefit program that provides ... Serve as the primary contact for the onboarding of new customers, the training of platform end ...

Mill Tech

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager You will report to the Head of Customer Success and take ownership of ... Excellent staff development and training opportunities; * Flexible working arrangements including ...

MongoDB

Customer Success Manager

Manhattan, NY · On-site

... Training teams to drive customer health, satisfaction, and value realization ... Connect customers with the right internal resources, including Marketing programs and Executive ...

TABS inc.

Customer Success Manager

Manhattan, NY · On-site

Deliver onboarding, training, and enablement to finance and AR teams; create playbooks and best ... Employee Assistance Program (Rightway) * Free One Medical Membership * 401k Tabs is an equal ...

Global Relay

Director, Customer Success

New York, NY · On-site

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer ... We provide a comprehensive health benefits program, including extended health coverage and short ...

Global Relay

Director, Customer Success

New York, NY · On-site

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer ... We provide a comprehensive health benefits program, including extended health coverage and short ...

Uncountable

Customer Success Associate

New York, NY · On-site

$80K - $90K/yr

As a Customer Success Associate, you'll drive adoption at our largest and most strategic accounts ... Experience building training programs or enablement content from scratch * Exposure to data ...

MongoDB

Customer Success Manager

New York, NY

... Training teams to drive customer health, satisfaction, and value realization ... Connect customers with the right internal resources, including Marketing programs and Executive ...

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE ... engagement program, we are deepening our relationships with local organizations and creating ...

PointOne

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager PointOne is reinventing how law firms operate. Our AI-powered timekeeper ... Lead onboarding and training sessions to ensure successful adoption * Be the first line of support ...

Healthix

Customer Success Manager

Manhattan, NY · On-site

$125K - $165K/yr

Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE ... engagement program, we are deepening our relationships with local organizations and creating ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

Identify and assist in additional end user training and adoption opportunities * Identify new ... support programs, life and disability insurance, retirement savings plans, paid leave programs ...

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE ... engagement program, we are deepening our relationships with local organizations and creating ...

Melio

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Customer Success Manager Location: Hybrid in New York City (3 day in ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

Almaz Capital

Customer Success Manager

Manhattan, NY · On-site

$97K - $120K/yr

Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market ... Lead onboarding for new customers, including training, implementation coordination, and integration ...

Integral Ad Science

Customer Success Manager

Manhattan, NY · On-site

$69K - $118K/yr

We offer our Customer Success teams an international work environment, continuous training opportunities, a generous PTO policy and attractive compensation, both fixed and variable. Responsibilities

MongoDB

Customer Success Manager

New York, NY · On-site

... Training teams to drive customer health, satisfaction, and value realization ... Connect customers with the right internal resources, including Marketing programs and Executive ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in New York

Customer Success Training Program information

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in New York? For Customer Success Training Program jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in New York look for? The top searched job categories for Customer Success Training Program jobs in New York are:
What cities in New York are hiring for Customer Success Training Program jobs? Cities in New York with the most Customer Success Training Program job openings:
Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in New York as of August 2026, with employment types broken down into 62% Full Time, 13% Part Time, and 25% Contract. Highlights an 87% In-person, and 13% Remote job distribution.

Customer Success Manager

Medput

Manhattan, NY • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 25 days ago

Job description

Company Description

MedPut is an innovative SaaS based employee benefit program that provides interest-free financing and bill negotiation services for any out-of-pocket healthcare expenses. MedPut is growing rapidly and our customers' success is at the core of everything we do. We are looking for a results-driven Customer Success Manager who is ready to contribute to the growth and continued success of MedPut. The CSM will be the key champion for existing MedPut customers, whose goal is to provide an optimal user experience to ensure renewals.

We've recently launched a BNPL financing product called Basis.  Basis allows customers of partner dental practices, vet clinics, and auto dealers to access interest-free financing with no credit check for any expense.

Job Description

What You'll Do 

Note: Candidates who are not fluent in Spanish will not be considered for this position 

The CSM will be involved in all aspects of support, account management, product demonstrations and existing customer education.

  • Own the ultimate responsibility for customer enrollment. Be prepared to field any questions related to product offering.

  • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support.

  • Demonstrate the platform to existing customers. 

  • Represent the voice of the customer to provide input into the product roadmap, marketing and sales process.

  • Develop a trusted advisor relationship with key stakeholders to drive product adoption and ensure that customers are leveraging the solution to achieve full business value.

  • Collaborate with cross-functional MedPut teams (Sales, Product, Marketing & Development) to address customer requirements and feedback.

  • Measure customer engagement and execute strategies to drive maximum ROI.

  • Identify opportunities for customers to act as MedPut advocates (e.g. testimonials, case studies).

Qualifications

What We're Looking For 

  • 2-4 years experience in Customer Success, Account Management, or related areas; serving customers while making them immensely successful in terms of increased adoption and delivering value.

  • Experience building and maintaining relationships, while driving engagement as well as renewals.

  • Empathetic, positive attitude with a desire to help customers reach their goals.

  • Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and department levels.

  • Fanatical about customer success and tenacious at driving long-term customer value.

  • Team player with the highest level of integrity, who will continue to improve the way MedPut serves its customers.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and to deliver on detail as well as strategy.

  • Comfortable in a startup environment with the ability to pivot quickly and wear multiple hats in a dynamic setting.

  • Fluency in Spanish is required 

  • Experience in employee benefits is a plus but not required.

Additional Information

What You'll Get

  • Competitive salary

  • Great colleagues and a team oriented environment

  • The freedom to be creative and make a difference

At MedPut, we truly value our employees and want to do everything to ensure that our employees are not only happy and professionally fulfilled, but also have the opportunity to be healthy. Because of this, we are committed to providing access to a number of valuable health and wellness benefits for our employees such as:

  • Paid vacation and sick time 

  • 401K

  • Medical and dental insurance

  • STD/LTD insurance 

  • Commuter transit benefits 

Job Type: Full-time

Job Location: 

  • Remote 

 

Required education:

  • Bachelor's

All your information will be kept confidential according to EEO guidelines.

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