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Customer Success Training Program Jobs in Maryland

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... Leading onboardings for new group accounts, including account setup, administrator training, and ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

Complete product training * Build relationships with assigned clients, introducing yourself as ... Learn Customer Success processes and systems for engaging with customers First 3 months: * Conduct ...

REXEL

Customer Success Specialist

MD · On-site

The Customer Success Specialist is responsible for maintaining and expanding Rexel's Annual ... Professional Training & Development Programs * Career Advancement Opportunities - We like to ...

REXEL

Customer Success Specialist

Sparks Glencoe, MD · On-site

$70K - $85K/yr

The Customer Success Specialist is responsible for maintaining and expanding Rexel's Annual ... Professional Training & Development Programs * Career Advancement Opportunities - We like to ...

REXEL

Customer Success Specialist

Glencoe, MD · On-site

$70K - $85K/yr

The Customer Success Specialist is responsible for maintaining and expanding Rexel's Annual ... Professional Training & Development Programs * Career Advancement Opportunities - We like to ...

Aramark

Customer Success Consultant

Rockville, MD · On-site

We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing ... Train customers on Avendra's website, suppliers, programs, and reports. * Share industry and market ...

Aramark

Customer Success Consultant

Rockville, MD · On-site

We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing ... Train customers on Avendra's website, suppliers, programs, and reports. * Share industry and market ...

Aramark

Customer Success Consultant

Rockville, MD

We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing ... Train customers on Avendra's website, suppliers, programs, and reports. * Share industry and market ...

Leap

Customer Success Manager

Columbia, MD · On-site

$60K - $67K/yr

We are searching for an Customer Success Manager to join our all-star Sales team working with ... Comprehensive Employee Assistance Program (EAP) - resources to support your mental health ...

CPower

Customer Success Lead

Baltimore, MD · On-site

$105K - $125K/yr

... programs to customers since 2015. With 6.7 GW of customer capacity nearly 23,000 sites, we're ... The CPower Customer Success Lead will be responsible for the bidding/scheduling of resources in all ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Maryland

Customer Success Training Program information

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Maryland? For Customer Success Training Program jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Maryland look for? The top searched job categories for Customer Success Training Program jobs in Maryland are:
What cities in Maryland are hiring for Customer Success Training Program jobs? Cities in Maryland with the most Customer Success Training Program job openings:
Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Customer Success Manager

Modaxo - Trellint

California, MD • Remote

Full-time

Re-posted 12 days ago

Job description

Job Summary:

As a Customer Success Manager at Trellint, you'll be the trusted partner behind some of the nation's most innovative city mobility programs-owning customer outcomes from onboarding through renewal and expansion. You'll build executivelevel relationships, guide cities through complex challenges, and turn data, technology, and strategy into measurable results that drive longterm retention and growth.
This is a remote position based in the US.

Job Description:

About Trellint

Trellint is a leading provider of smart mobility and curbside management solutions, helping cities and operators optimize parking, enforcement, and curb space utilization through advanced technology and data-driven insights. Our platform integrates software, analytics, and services to deliver measurable improvements in compliance, revenue, and citizen experience.

We partner with municipalities to transform urban mobility programs, combining deep industry expertise with innovative tools that enable efficient operations and sustainable growth.

Role Purpose

Serve as the strategic owner of assigned customer accounts, ensuring strong retention, adoption, and expansion. The CSM partners with city stakeholders and internal delivery teams to drive positive client outcomes and long-term satisfaction.

Responsibilities

  • Lead renewal, expansion, and extension strategies, including influencing and preparing bids for competitive RFPs.

  • Maintain strong executive relationships at top city agency accounts; run outcome-based quarterly business reviews (QBRs).

  • Own renewal and retention targets.

  • Prepare capture plans in advance of customer RFPs to provide best possible chance of retaining customer through competitive rebids.

  • Identify and execute on expansion opportunities.

  • Analyze customer goals, workflows, and challenges to design enterprise-level initiatives in partnership with Product that deliver measurable impact

  • Serve as a trusted advisor to customers, offering guidance and best practices to enhance their productivity, efficiency and program outcomes

  • Build and maintain structured account plans and customer success plans for each assigned account.

  • Partner with internal teams including Customer Care, Project Management and Product to deliver high-quality experiences for customers from onboarding through renewal.

  • Negotiate contract terms and conditions with support from Legal.

  • Coordinate delivery and daily operational issues with Customer Care, ensuring planned support-hour models are clear and maintained.

  • Track adoption, usage, and key health indicators and proactively mitigate risk.

  • Ensure accurate documentation across CRM, account plans, and renewal calendars.

  • Contribute to the development of success resources, such as knowledge bases, training materials, and customer success stories.

  • Capture customer insights to inform Product, R&D, and broader Trellint strategy.

Skillset Requirements

  • 5-8+ years in customer success or account management.

  • Experience with municipal customers and/or parking/curbside systems preferred.

  • Skilled in QBR facilitation and success planning.

  • Adept at identifying growth opportunities tied to customer goals.

  • Strong communicator with excellent written and verbal skills.

  • Highly organized, proactive, and detail-oriented.

  • Ability to collaborate effectively across internal teams.

  • Strong customer empathy and problemsolving ability.

  • Travel required (25% to 50%)

About You

You are a connector, problemsolver, and relationship builder who thrives on guiding clients toward clear outcomes. You enjoy organizing complexity into a manageable plan and collaborating across teams to make that plan happen.

You excel because you are:

  • Empathetic and customercentric: You listen deeply and communicate clearly.

  • Proactive and organized: You anticipate risks early and make sure details don't fall through the cracks.

  • Calm and steady: When issues arise, you keep customers confident and teams aligned.

  • Growthoriented: You naturally spot opportunities that align customer goals with Trellint capabilities.

  • Collaborative: You work fluidly with Customer Care, Marketing, Legal, Product, and Project Management.

Worker Type:

Regular

Number of Openings Available:

1

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